| Excerpt |
|---|
|
| Learn how to view, create and modify Reward Offers |
Navigating to Reward Offers
| Info |
|---|
REWARDS APPLICATION > REWARDS > MANAGE REWARD OFFERS |
What are Reward Offers?
Reward Offers are used to define an amount of money that will be awarded based on customer events, and/or the conditions specified in each Reward Offer. Reward Offers also define the spend conditions such as on what products and to which organisational units the cashback can be spend. There exist various types of Reward Offers that you can set up in the system, each one offering you different award and spend conditions. According to the type selected the related Rewards Award and Spend conditions will be loadeddetermine amounts of money awarded for Customer Events or any other awarded actions of Reward Participants, and to specify the conditions for awarding amounts and for spending the awarded amount. The conditions can limit the redemption of awards to specific products and at particular Organisational Units (merchants).
Various Reward Offer Types can be set up in the System using different Reward Offer Classifications, each one offering different Award and Spend Conditions.
- Navigate to Reward Offers and explore existing records via the Summary the Summary page.
- Click on the link (name or number) of the record of your interest to enter the Data Entry page and see more detail.
- Use the Actions Menu to create a create NEW Reward OfferOffers , modify (EDIT) or DELETE an existing one.
- Use BACK to return to the Summary page and CANCEL to revert any unwanted changes made to the Reward Offers .
- Click on ACTIONS to discover other possibilities available for Reward Offers.
- Click on the Audit Trail button/wiki/spaces/WIP/pages/10008253 to view a log of changes modification performed on the displayed Reward Offer you are looking at.
Check the Validations & Restrictions Table for a list of available Actions when working with Reward Offers including each Action's related validations and additional information of its system process.
Validations & Restrictions
| Action | Validations | Additional Information |
|---|
| Create | - All mandatory information must be provided
- Multiple Reward Offers can exist in the systemSystem, but each one should have a unique name Name and alternative codeAlternative Code.
- The type Type of the Reward Offer must be included in the list of allowed Reward Offer types Types as defined in the active 'Active' Rewards Definition
- The category Category of the Reward Offer is included in the list of allowed categories as defined in the Reward Offer Type that was selected on the Reward Offer
| - The Life Cycle State of a Reward Offer can be effective or not effective. Only effective 'Effective' or 'Not Effective'. Only 'Effective' Reward Offers can be offered to rewards participantsRewards Participants. By default, new Reward Offers are created as not effective, therefore are 'Not Effective' and are therefore not immediately available to rewards participants
- Reward Offers are used by the following processes:
- Evaluation of customer events to award them
- Evaluation of spend requests events to allow spending awards
- Rewards Participants
|
|---|
| Edit | - All mandatory fields must be providedThe
| - Life Cycle State of a Reward Offer can be effective or not effective. Only effective Reward Offers can be offered to rewards participants. By default new Reward Offers are created as not effective, therefore are not immediately available to rewards participantsEditable Fields: All the fields can be updated
|
|---|
| Delete | - Reward Offers cannot be deleted if any award or spend reward transaction Award or Spend Reward Transaction already exists.
- Any award or spend reward transaction An Award or Spend Reward Transaction should not already exist from the specific offerOffer
| |
|---|
| Set as Effective/Not Effective | | - On changing a Reward Offer Life Cycle State from 'Not Effective' to 'Effective then ' the date that on which the Life Cycle State change was applied is set as the Reward Offer's last effective 'Effective' date
|
|---|
Additional Actions for Reward Offers
Changing Life Cycle State
The Life Cycle State of a Reward Offer can Reward Offer can be changed from 'Effective' to 'Not Effective' and vice versa, in order to control determine when the specific reward is Reward Offer will be used for awarding. The Life Cycle State can be set using an action which is available via from the Data Entry Page page
- Navigate to the Reward Offer you would like to change the Life Cycle Stateto REWARD OFFERS
- Search for the offer you would like to updateClick on the record you would like to change its Life Cycle State, to access its Data Entry Page From Offer that has to be updated and click on its number to access the Data Entry page
- From the Action Menu click on ACTIONS > SET AS EFFECTIVE OR SET AS NOT EFFECTIVE depending on its current state
- The Life Cycle State is automatically updated to 'Effective / ' or 'Not Effective respectively given ' provided that the validations are satisfiedpass.
Creating Reward Offers using Templates
Reward Offer Templates can be used only when creating a new Reward Offer. The template is responsible for copying the template's Reward Offer configuration is copied to the newly created Reward Offer. This functionality is available only when creating a new Reward Offer. Once saved, the Reward Offer will not be affected by any other future changes on to the Reward Offer Template based on which it was initially createdbased.
- Navigate to Reward OfferS
- Search using the criteria available in the summary page
- REWARD OFFERS
- From the top menu, click on the on NEW to open the Reward Offers data entry Offers Data Entry page
MAIN INFORMATION
- Name
- Alternative Code
- Reward Scheme: Search and select the Scheme that the offer Offer will belong to
Template: Select the Reward Offer Template
| Info |
|---|
| title | Using Reward Offer Template |
|---|
|
| Note |
|---|
Once a Reward Offer template Template is selected, all the information configured at on the template are Template is carried overUsers can further amend the . Once the template is copied to a new Reward Offer's information by modifying , users can modify the information copied from on the newly created Reward Offer Template. |
- Proceed with providing the rest of the values as required or modify the existing information as per to match your business needsrequirements
For more information on Reward Offer fields go refer to Managing Reward Offers - From the Action Menu click on SAVE.
Reward Offer Classifications
For a comprehensive description of each Reward Offer Classification attributes visit each Reward Offer Classification attributes, visit the respective manual found below.
| Child pages (Children Display) |
|---|