Back to Getting Started Guides for CRM.COM
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- Price Plans
Set up your Price Catalogs and add the rates for all the Products to be sold to customers. - Usage Service Catalog
Set up your Usage Service Catalogs and add all the Usage Services (Pay Per View (PPV) events and Video on Demand (VOD) events), along with the pricing and airtime for each. - Additive Discounts
Set up Discounts that can be applied either automatically or by the user on a Subscription or Job. - Buy in Advance
Set up Buy in Advance, to allow customers to be billed for a period longer than that of their normally contracted billing frequency, in exchange for a discount or for their convenience.
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We have divided each module's configuration tasks into two Classifications: Fast Track and Complete Configuration.
Configuration Type determines whether the module is found under an Application or Configuration Section. |
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A Billing Term Scheme which supports Flexible Pricing must be selected in order to create a Job or Subscription which offers Additive Discounts.
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Let's see how you can quickly set up Additive Discounts. We have provided specific scenarios/requirements for each Additive Discount Definition example.
Business Requirement Company ZX requires agents to have access to a selection of Discounts to offer customers with serious complaints. These Discounts should be monitored, i.e. confirmed by the Customer Centre Supervisor before being applied to the Bill of the customer. The Discounts should not exceed €20.00 per month, and they should only be offered to customers up to 3 times a year. Additionally, the Discount should only apply to the customer's Main Service and not to any additional services they are provided. The Discount should only be available until 31/12/2015 as the business reconsiders and revises its business rules on a yearly basis.
Business Requirement Company ZX would like to offer the first of 12 months for free to subscribers that have the Platinum Package on their Subscription and agree to change from a monthly billing frequency to an annual one. The Discount should be applicable for subscribers in as well as out of binding.
Business Requirement Customers are charged an Installation Service fee on all new installations. These can take up to two working weeks, but sometimes technicians are unable to perform them on time. Customers can call, make a formal complaint and are eligible for a 50% Discount on the Installation Service fee. These Discounts should be monitored, i.e. confirmed by the Customer Centre Supervisor before being applied to the Bill of the customer. The Discount should only be available until 31/12/2015, as the business reconsiders and revises its business rules on a yearly basis. Agents should be able to add this Discount to the customers before billing them for the jobs.
Business Requirement Customers are charged an Installation Service fee on all new installations. These can take up to two working weeks, but sometimes technicians are unable to perform them on time. Customers can call, make a formal complaint and are eligible for a €20 Discount on the Installation Service fee. The Discount should be applied on the Job automatically, given that the conditions are met.
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- Navigate to Jobs and create a new Job.
- Go to Job Information tab and select a Job Type.
- Once the Job type is selected, proceed to select a Billing Term Scheme.
- Once you select a Billing Term Scheme, you will be required to select a Price Plan.
The System will make available all Base Price Plans added in the 'Allowed' Price Plans of the Billing Term Scheme and any Conditional Price Plans whose conditions are met. - Select the Price Plan you would like to bill the Job from.
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- Navigate to Subscription and create a new Subscription
- Go to the Subscription Terms tab and select a Subscription Type.
- Once the Subscription Type is selected, proceed to select a Billing Term Scheme.
- Once you select a Billing Term Scheme, you will be required to select a Price Plan.
The System will make available all Base Price Plans added in the 'Allowed' Price Plans of the Billing Term Scheme and any Conditional Price Plans whose conditions are met.
Select the Price Plan you would like to bill the Subscription from.
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