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- Classification: Whether the Product is a Service (intangible commodity such as a TV channel or movie) or a Physical Good (tangible commodity such as a Smartcard, modem or decoder).
- Service Type: Available only if the Product Type is classified as a Service, and determines whether it is a One Time Service, a Usage Service, a Termed Service or an Expense. One Time Services and Expenses are provided just once, and are billed just once; e.g. an installation Service.
Termed Services are provided continuously and billed on a recurring basis, regardless of their usage; e.g. a recurring Pay TV Service which includes specific channels.
Usage Services are provided upon customer request and are billed based on their usage; e.g. a Pay Per View movie or Telephony Calls. - Physical Good Type: Available only if the Product Type is classified as a Physical Good, and determines whether the Physical Good is Traceable or Non-Traceable.
Traceable Physical Goods can be traced through a unique identifier which is usually a serial number; e.g. a decoder with a unique serial number.
Non-traceable Physical Goods are not traced to a single instance and are measured based on their quantity; e.g. 10 meters of wirecable. - Composition: Determines whether the Product, is a Flat, Flexible Bundle or Fixed Bundle Product.
- Flexible Bundle Products are available if the Classification is defined as Termed Seervice.
- Fixed Bundle Products are available if the Classification is defined as Termed Service or Physical Good.
- Used for Provisioning: Determines whether Products of that Type are used for provisioning purposes by third-party providers.
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Once the Product Types are defined, you can start creating your Products (Steps below referring to additional configuration module usage can be omitted).
Physical Goods and Services can be created through CRM.COM Products Module.
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