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Zoom 3Play is a fictitious company created for CRM.COM demo purposes to showcase an end-to-end demo scenario where customers can sign up from an online portal/website to the Zoom3Play services and manage their subscriptions online by logging in with their personal username and password . The portal is integrated with the CRM.COM back-end system where all billing and payment transactions are handled automatically as it would in a real life scenario and based on the billing/pricing rules for the Zoom3Play scenariobusiness.
Zoom 3Play offers its customers PayTV (IPTV + , OTT), Broadband, and IP Telephony under 4 different pre-defined packages. Customers have the ability to subscribe to these four packages via the Zoom3Play web portal, they can log-in to the portal using their ID (provided by an automatically generated email after subscription activation) and password, and to manage their subscription with the ability to change services, update their personal and payment details, view and pay for their bills, view their wallet balance, top up their prepaid wallets, purchase vouchers and receive communications.
Payments for the Zoom3Play services are made by credit card (Via integration with the Stripe Payment Gateway in this case) and also vouchers in the case of prepaid services.
The four packages offered service offerings on the Zoom3Play website are the below:
| No. | Package/Service | Usage Services | Description | Products/Pricing | Payment model |
|---|---|---|---|---|---|
| 1. | Zoom Build your own package | Customers have access to a transactional movies on demand catalog. | An online OTT subscription services with linear channels. The customer subscribes to a standard line-up of channels and must choose a minimum of two add-ons from the available 4 (Sport, Documentaries, Films,TV Series) to be able to activate this service. | Main Service: Zoom Build Your Own Package 10$ per month + minimum 2 of the below:
2. Documentaries Add-on: €6 per month 3. TV Series Add-on: €6 per month 4. Films Add-on: €6 per month | Prepaid pre-rated |
| 2. | ZoomTV Premium IPTV | Customers have access to a transactional movies on demand catalog. | An IPTV subscription service with linear channels. The customer subscribes to a standard line-up of channels and can also choose to add to their package from two available add-ons (Sports & Documentaries). Also customers a maximum of 2 additional STB's and subscribe to multi-room services (Multi-room 1 and Multi-room 2) Portal scenario: The scenario for this package is that the customer has already received their IPTV STB and they come online to complete their subscription by inputting the STB number and personal details. | Main service: ZoomTV Premium: €20 per month Optional service: Sports Add-on: €6 per month Optional service: Documentaries Add-on: €6 per month Optional service: Multi-room 1: €2 per month Optional service: Multi-room 2: €4 per month | Prepaid pre-rated |
| 3. | Zoom3Play | Customers have access to a transactional movies on demand catalog. | A TriplePlay package including an OTT linear subscription, a broadband and an IP telephony service. The customer subscribes to a standard line-up of channels and can also choose to add to their OTT TV package from two available add-ons (Sports & Documentaries). Portal scenario: The scenario for this package is that the customer has already received their Broadband Router and they come online to complete their subscription by inputting the Router number and personal details. | Main services: - Zoom VoIP Tel: €8 per month - ZoomTV Premium Online: €18 per month - ZoomNet 100MB High Speed: €13 per month Total base price: $39 per month Optional service: Sports Add-on: €6 per month Optional service: Documentaries Add-on: €6 per month | Normal Bill (Post-paid) |
| 4. | ZoomTV Premium Online (SVOD) | Customers have access to a transactional movies on demand catalog. | An online OTT subscription video on demand service where the customer subscribes to a service and can access a catalog of movies in Standard Definition as part of their subscription. The customer can also upgrade to an HD service by adding an HD add-on to their subscription. | Main service: ZoomTV Online VOD: €18 per month Optional service: Zoom HD Add-on: €5 per month | Pre-bill |
| 5. | TVOD offering | A catalog of movies for purchase is available to all Zoom3Play customers | Either via their STBs (IPTV) or online (OTT) Zoom3Play customers have access to a number of movies on demand for purchase | Old Movies: €3 New Movies: €5 HD Movies: €8 | --- |
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- This will open a new tab with a more detailed view of the subscription information and an "Action" button with the available actions a customer service agent can execute.
CANCELLED Subscription
To view an example of a subscription that has been cancelled:
- Navigate to CRM > Communication Centre > Access Communication Centre
- Change the search filter to "First name" and type "John" to open subscription of "John Silver"
- You can see the subscription Life Cycle on the top as "Cancelled"
Note: For more information on Communication Centre click on the link below:
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