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1. Description
Zoom 3Play is a fictitious company created for CRM.COM demo purposes to showcase an end-to-end demo scenario where customers can sign up from an online website/portal to the Zoom3Play services and manage their subscriptions online by logging in with their personal username and password . The portal is integrated with the CRM.COM back-end system where all billing and payment transactions are handled based on the billing/pricing rules for the Zoom3Play scenario.
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| No. | Package/Service | Usage Services | Description | Products/Pricing | Payment model |
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| 1. | Zoom Build your own package | Customers have access to a transactional movies on demand catalog. | An online OTT subscription services with linear channels. The customer subscribes to a standard line-up of channels and must choose a minimum of two add-ons from the available 4 (Sport, Documentaries, Films,TV Series) to be able to activate this service. | Main Service: Zoom Build Your Own Package 10$ per month + minimum 2 of the below:
2. Documentaries Add-on: $6 per month 3. TV Series Add-on: $6 per month 4. Films Add-on: $6 per month | Prepaid pre-rated |
| 2. | ZoomTV Premium IPTV | Customers have access to a transactional movies on demand catalog. | An IPTV subscription service with linear channels. The customer subscribes to a standard line-up of channels and can also choose to add to their package from two available add-ons (Sports & Documentaries). Also customers a maximum of 2 additional STB's and subscribe to multi-room services (Multi-room 1 and Multi-room 2) Portal scenario: The scenario for this package is that the customer has already received their IPTV STB and they come online to complete their subscription by inputting the STB number and personal details. | Main service: ZoomTV Premium: $20 per month Optional service: Sports Add-on: $6 per month Optional service: Documentaries Add-on: $6 per month Optional service: Multi-room 1: $2 per month Optional service: Multi-room 2: $4 per month | Prepaid pre-rated |
| 3. | Zoom3Play | Customers have access to a transactional movies on demand catalog. | A TriplePlay package including an OTT linear subscription, a broadband and an IP telephony service. The customer subscribes to a standard line-up of channels and can also choose to add to their OTT TV package from two available add-ons (Sports & Documentaries). Portal scenario: The scenario for this package is that the customer has already received their Broadband Router and they come online to complete their subscription by inputting the Router number and personal details. | Main services: - Zoom VoIP Tel: $8 per month - ZoomTV Premium Online: $18 per month - ZoomNet 100MB High Speed: $13 per month Total base price: $39 per month Optional service: Sports Add-on: $6 per month Optional service: Documentaries Add-on: $6 per month | Normal Bill (Post-paid) |
| 4. | ZoomTV Premium Online (SVOD) | Customers have access to a transactional movies on demand catalog. | An online OTT subscription video on demand service where the customer subscribes to a service and can access a catalog of movies in Standard Definition as part of their subscription. The customer can also upgrade to an HD service by adding an HD add-on to their subscription. | Main service: ZoomTV Online VOD: $18 per month Optional service: Zoom HD Add-on: $5 per month | Pre-bill |
2. How to log-in as an existing subscriber on the CRM.COM Self Service Portal
Login as an existing Zoom3Play customer to view your account details and manage your subscription.
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- Under the "Settings" tab the customer can edit their personal and contact details, update or add a credit card on their account, and change the username and password (access token) they use to access the portal.
2. How to create an account on the CRM.COM Self Service Portal (new subscriber)
- Open your web browser
- Navigate to http://www.zoom3play.com
- The ZoomLine homepage provides information regarding the available products and services. Scroll down or click on "Packages" to see the available services/packages
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