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| No. | Package/Service | Usage Services | Description | Products/Pricing | Payment model |
|---|---|---|---|---|---|
| 1. | Zoom Build your own package | Customers have access to a transactional movies on demand catalog. | An online OTT subscription services with linear channels. The customer subscribes to a standard line-up of channels and must choose a minimum of two add-ons from the available 4 (Sport, Documentaries, Films,TV Series) to be able to activate this service. | Main Service: Zoom Build Your Own Package 10$ per month + minimum 2 of the below:
2. Documentaries Add-on: $6 per month 3. TV Series Add-on: $6 per month 4. Films Add-on: $6 per month | Prepaid pre-rated |
| 2. | ZoomTV Premium IPTV | Customers have access to a transactional movies on demand catalog. | An IPTV subscription service with linear channels. The customer subscribes to a standard line-up of channels and can also choose to add to their package from two available add-ons (Sports & Documentaries). Also customers a maximum of 2 additional STB's and subscribe to multi-room services (Multi-room 1 and Multi-room 2) Portal scenario: The scenario for this package is that the customer has already received their IPTV STB and they come online to complete their subscription by inputting the STB number and personal details. | Main service: ZoomTV Premium: $20 per month Optional service: Sports Add-on: $6 per month Optional service: Documentaries Add-on: $6 per month Optional service: Multi-room 1: $2 per month Optional service: Multi-room 2: $4 per month | Prepaid pre-rated |
| 3. | Zoom3Play | Customers have access to a transactional movies on demand catalog. | A TriplePlay package including an OTT linear subscription, a broadband and an IP telephony service. The customer subscribes to a standard line-up of channels and can also choose to add to their OTT TV package from two available add-ons (Sports & Documentaries). Portal scenario: The scenario for this package is that the customer has already received their Broadband Router and they come online to complete their subscription by inputting the Router number and personal details. | Main services: - Zoom VoIP Tel: $8 per month - ZoomTV Premium Online: $18 per month - ZoomNet 100MB High Speed: $13 per month Total base price: $39 per month Optional service: Sports Add-on: $6 per month Optional service: Documentaries Add-on: $6 per month | Normal Bill (Post-paid) |
| 4. | ZoomTV Premium Online (SVOD) | Customers have access to a transactional movies on demand catalog. | An online OTT subscription video on demand service where the customer subscribes to a service and can access a catalog of movies in Standard Definition as part of their subscription. The customer can also upgrade to an HD service by adding an HD add-on to their subscription. | Main service: ZoomTV Online VOD: $18 per month Optional service: Zoom HD Add-on: $5 per month | Pre-bill |
How to
viewlog-in as an existing
accountsubscriber on the CRM.COM Self Service Portal
Login as an existing Zoom3Play customer to view your account details and manage your subscription.
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- Choose the Service you want to subscribe to and click on Subscribe
- The service registration page opens that allows you to add more services to your selected package
- If the service you choose to subscribe to requires an installed item (Router, STB) on the account, like the Premium Satellite TV (requires STB) or Triple Play (requires Router) service provide the serial number of your already purchased set top box/router
- When you are done with your product selection you can view your selection and rates before you checkout (EDIT ONCE PORTAL IS COMPLETED)
- When you are ready to proceed click on Checkout (EDIT ONCE PORTAL IS COMPLETED)
- The registration wizard opens and you are requested to provide your details so as to complete your subscription registration (EDIT ONCE PORTAL IS COMPLETED)
- When you are done click on Finish to complete your subscription registration
- As soon as your registration has been completed, a confirmation message will appear on the screen. On successful registration, please check your email for details on how to log in to the portal.
Note: Additionally, an SMS is sent to your mobile phone as soon as your subscription is activated.
2. How to create an account on the CRM.COM Self Service Portal (existing subscriber) -(EDIT ONCE PORTAL IS COMPLETED)
- Open your web browser
- Navigate to
- The Login page opens
- Click on Create My AluxSat account
- Enter your account number (as registered in CRM.COM), email address (as registered in CRM.COM) and a password - (EDIT ONCE PORTAL IS COMPLETED)
- Click on Send
- An email will be sent to you with access details
3. How to log in and navigate around the CRM.COM Self Service Portal - (EDIT ONCE PORTAL IS COMPLETED)
- Open your web browser
- Navigate to http://www.zoom3play.com
- The Login page opens
- Enter your Account Number (provided in the email you received when your subscription was completed)
- Enter your Password (the one you provided during registration)
- Click Login
- To raise an issue click on the Support menu item and then click on Create Issue - (EDIT ONCE PORTAL IS COMPLETED)
- Provide details regarding your issue and click on Create
- To update your contact information and billing address click on the Settings menu item - (EDIT ONCE PORTAL IS COMPLETED)
- To view your wallet click on the Wallet menu item (prepaid subscriptions only - subscribers to Family Pack) - (EDIT ONCE PORTAL IS COMPLETED)
- To top up your wallet click on Top Up - (EDIT ONCE PORTAL IS COMPLETED)
- Select your card or add a new card and enter the amount you would like to top up
- If you are toppping up your wallet using a voucher, enter the voucher secret code
- Click Proceed
- To purchase a voucher click on the Vouchers menu item - (EDIT ONCE PORTAL IS COMPLETED)
- Select one of the available voucher types
- Select if the voucher is going to be used for personal purposes or if you are buying the voucher as a gift for a friend
- Select your card or add a new one
- Click on Proceed
- The voucher secret code will be sent via email
- To view your notifications, click on the envelope icon on the top right section of the portal
- To log out of the portal click on Logout
on how to log in to the portal. Note: Additionally, an SMS is sent to your mobile phone as soon as your subscription is activated.
4. Log In to CRM.COM
- Open your web browser
- Navigate to https://demo2.crm.com/crm
- Enter the username and password that were provided to you
- Click Go
5. Get familiar with the CRM.COM screens
- Some helping guides to get familiar with the CRM.COM screens:
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6. How to view a subscription
- Navigate to Billing > Subscriptions > Manage Subscriptions
- Search for the subscription you would like to retrieve using the search criteria and click Search
- The results that meet the specified criteria are retrieved
- Click on "View" next to the enter to enter the subscription data entry page
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https://discover.crm.com/display/V4Manual/Subscriptions
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7. How to create a new segment using CRMQL
- Navigate to Foundation > Segmentation > Manage Segments
- Click New at the top
- Select the "Segmented Area" that the segment will be about
- Under Criteria specify the segment criteria using CRMQL. You will notice that as you type, the system provides a list of the available items to select in order to syntax your criteria. (More information on the CRMQL syntax can be found here: https://discover.crm.com/display/V4Manual/Using+CRM+Query+Language )
- As soon as the criteria are defined click Save
- In order to preview the segment click Preview from the Actions button on the top
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https://discover.crm.com/display/V4Manual/Segmentation
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8. How to create a notification run to be sent to a specific customer segment
- Navigate to CRM > Communications >Notifications > Notification Types
- Click New on the top and select "Financial"
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https://discover.crm.com/display/V4Manual/Notifications
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9. How to set up an Additive Discount
- Navigate to Finance > Product & Pricing > Additive Discounts > Additive Discounts
- Click New
- The Additive Discount Definition page opens
- Enter the main information about the additive discount (i.e Name, Alternative Code)
- Under the "Applicable For Product Classifications" choose the type of service this will apply on (i.e Termed Services)
- Under the "Discount Rules" tab enter the discount settings
- Under the "Discount" drop down choose whether the discount will be a Percentage, Number or free Period and define the specific number of your setting (i.e Amount per Period for the example of Termed Service type discount)
- Specify the amount (i.e 1 / Months
- choose the Discount Validity (i.e "Always valid)
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https://discover.crm.com/display/V4Manual/Additive+Discounts
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10. How to view an existing customer through the Communication Centre
The Communication Center is the interface designed for Customer Care Agents to manage subscribers. It provides access to all the necessary information and actions a Customer Service Agent would need to manage a subscriber. It can be integrated with other Customer Care related systems such as IVR systems and more.
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https://discover.crm.com/display/V4Manual/Communication+Centre
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11. How to create a new subscription for an existing customer within CRM.COM
- Navigate to CRM > Communication Centre > Access Communication Centre
- Retrieve a customer or from the "Actions" click on "Log Person information" to create a new contact
- Complete the mandatory information
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