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- In the main page you can view the general information on the customer account such as the subscribed service, the customers wallet balance on a prepaid account or any outstanding bills if the subscriber is on a Normal billing service, and any issues the customers has created via the portal to communicate to the provider.
- Click on the subscriptions tab to view information on the services the customer is subscribed to. From here Under the "Subscription" tab the subscriber can view their subscription details like their subscription activation date, the services they are subscribed to and any physical goods like Set-top-boxes and Routers with the item serial number on the account. From here, depending on the service rules they can also add a new service, cancel existing services, upgrade or downgrade their subscription services.
- Under the "Wallet" tab the subscriber can view their account balance, the full wallet transaction history (Debits/Credits) and also top-up their wallet with any of the available methods (i.e credit card, vouchers etc.). In the case of a subscription billed as normal (not prepaid) the wallets tab would be replaced by a bills tab where the customer can view their full billing history and pay any outstanding bills.
- Click "Top Up" to view the available payment methods, in this case Credit Card and Vouchers
- Under the "Vouchers" tab the subscriber can purchase any online vouchers available (Note that vouchers are created/issued within CRM.COM from a dedicated vouchers module and can be either print vouchers in which case they are exported and sent to a print house for printing or they can be online vouchers and can be purchased from any website or within the portal.
- The "Support" tab provides the subscriber the ability to raise issues/tickets from within the portal and keep track of their development as they are being handled by the operator/broadcaster. The issues are configured within CRM.COM like for example, service interruption, complain, general issue and are handled automatically once a customers raises an issue via integration with the CRM.COM back-end ticketing management processes as well as notifying the relevant team/person who needs to handle the via automated alerts.
- The specific page also has an FAQ section
- Under the "Settings" tab the customers can edit their personal and contact details, update their credit card on their account and change the username and password (access token) they use to access the portal.
- Prepaid account:
- Postpaid account:
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