Page Comparison

First, you will need to must set up your productsProducts!!!

 Services, represent any intangible commodity which is offered to consumers, such as telephony, TV channels, repairs, installations, deliveries etc. and where the consumer does not have an exclusive ownership of the service that is purchased, and Physical Goods, represent any tangible commodity which is offered to consumers, such as cameras, decoders, magazines etc. In most of the cases the consumer has an exclusive ownership of the good that was purchased. 

What Comes First

To be able to use Products you need to must configure the system System to support your own business model. In the following table, you can find all the related configuration modules related to productsProducts. 

• Image RemovedFast Track: If you would like to set up your system with the basic functionality and get started with using it, follow the sub modules that are marked by the Fast Track Icon

• Image RemovedComplete Configuration: If you would like to utilise the system at its maximum then configure all the sub modules, marked by the Fast Track and Complete Configuration icon

Sub-module	Type	Classification	Check it out at	Learn more
Product Types	Configuration		CONFIGURATIONImage AddedFOUNDATION APPLICATIONImage AddedPRODUCTSImage AddedPRODUCT TYPES	Configuring Product Types
Products	Transactional		FOUNDATIONImage AddedPRODUCTSImage AddedMANAGE PRODUCTS	Creating Products
Product Families	Configuration		CONFIGURATIONImage AddedFOUNDATION APPLICATIONImage AddedPRODUCTSImage AddedSET UP FAMILIES	Configuring Product Families
Product Brands	Configuration		CONFIGURATIONImage AddedFOUNDATION APPLICATIONImage AddedPRODUCTSImage AddedSET UP BRANDS	Configuring Product Brands
Product Categories	Configuration		CONFIGURATIONImage AddedFOUNDATION APPLICATIONImage AddedPRODUCTSImage AddedSET UP CATEGORIES	Configuring Product Categories

Anchor
types types

Step 1: Product Types

First, you will need to must configure the product Product types which will be used as your base for creating the various types of productsProducts.

Product Types are used to define and enforce the behavior behaviour and business rules that should be applied on each related productProduct. Product Types are used when you Create and Modify a Product and a product Product can have only one type. Via the Product types you can distinguish between the following features

• Classification:Whether the product Product will be Service (Intangible Good such as a TV channel, a movie) or a Physical Good  (Tangible, such as a smartcard, a modem, a decoder)
• Service Type: Service type is available only if the product Product type is classified as a Service, and determines if the Service is an a One-Time Service, a Usage Service a Termed Service or an Expense. One Time Services and expenses are provided just once, and are billed just once; for example, an installation service. 
  Termed Services are provided continuously and billed on a recurring basis, regardless of their usage, for example, a recurring Pay TV service which includes specific channels. 
  Usage Services are provided upon customer request and are billed based on their usage, for example, a Pay Per View movie or Telephony Calls. 
• Physical Good Type: Physical Good Type is available only if the product Product type is classifies classified as a Physical Good, and determines if the Physical Goods is Traceable or Non-Traceable. 
  Traceable Physical Goods can be traced through a unique identifier which is usually a serial number, for example decoder , a decoder having a unique serial number. 
  Non-traceable physical goods Physical Goods are not traced to a single instance and are measured based on their quantity, for example, 10 meters of wire.
• Composition: It determines the composition of the productProduct, which can be a flat productProduct, a flexible bundle product Product or a fixed bundle productProduct.
  • Flexible bundle products Products are allowed only if the product Product type is classified as a termed service
  • Fixed bundle products Products are allowed only if the product Product type is classified as a termed service or a physical goodPhysical Good
• Used for Provisioning: Determines if the products Products that will be related with to that product Product type will be provisioned by third-party provisioning systems

...

Image Modified

...

Image Removed

Anchor
products products

Step 2: Creating your Product

Once the Product Types are defined, you are ready to start creating your productsProducts. (You can omit any steps below referring to additional configuration module usage)

...

• Specify the type of each Product and provide a Product code, alternative code and description. 
• Use the VAT rate to determine the VAT rate that should be applied on each of your Services or Physical Goods. 
• Define price rates and the Price Plans the product Product will be available from
• Define component restrictions and rules of Flexible or Fixed bundle productsProducts. (Flexible and Fixed Bundle Products are made up of multiple other productsProducts)
• Use the Brand, Family and Categories to group your Products and apply specific business rules and restrictions.

...

Image Modified

...

Image Removed

Anchor
optional products optional products

Product Brands, Categories, Families

Configure the following modules for additional functionality and categorisation

• Product Families are group groups of products Products derived from a common product Product platform, using similar or same production Production processes and having similar physical or behavioral behavioural characteristics. Product Families in CRM.COM are following a hierarchical tree structure.
• Product Brands are used to define trademarks or distinctive names that serve to identify a specific product Product or a product Product line. 
• Product Categories are used to classify products Products into generic groups based on specific similar attributes that they share. Categories are configurable in the system and their number can be in hundreds. Categories are following a hierarchical tree structure.
  

Image RemovedSystem Access Via: 

• CONFIGURATIONImage RemovedFOUNDATION APPLICATIONImage RemovedPRODUCTSImage RemovedSET UP FAMILIES
• CONFIGURATIONImage RemovedFOUNDATION APPLICATIONImage RemovedPRODUCTSImage RemovedSET UP BRANDS
• CONFIGURATIONImage RemovedFOUNDATION APPLICATIONImage RemovedPRODUCTSImage RemovedSET UP CATEGORIES
  

Image Removed To learn more, visit Products - The Admin Stuff 

Do it Yourself!!