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Learn how you can configure and execute Take Subscriptions Out of Short Term Deactivation Run for Releases up to CRM.COM R10

Note

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titleApplicable up to CRM.COM R10
- The process is available for releases up to CRM.COM R10.
For a description of the Deactivation Process for releases after CRM.COM R10 visit Using Deactivate Normal Subscriptions Run Definitions (for Normal Subscriptions) and Using Deactivate Prepaid Subscription Run Definitions (for Prepaid Subscriptions)

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What are Take Subscriptions Out of Short Term Deactivation Runs?

When a Subscription is in Short Term Deactivation then it will be automatically activated at the short term deactivation end date.

This process is responsible to retrieve any subscriptions that are about to come out of Short Term Deactivation and should be disconnected based on the Activation Conditions set in the active Billing Term Definition

The process retrieves:

  • All subscriptions in Short Term Not Effective state 
  • Short term deactivation end date equal or past the date that the batch process is performed, 
  • Life cycle state period not ended by an end short term deactivation action
  • Any additional criteria defined in the batch process

Info

Note that the process will need to be executed before the Short Term Deactivation date has been reached, because, if a subscription with unsettled balance, comes out of short term deactivation and becomeseffective, before the process is executed, then it will only be disconnected once the actual deactivation run is executed.

To avoid this, you have the option to define the number of days (Short term deactivation end X days ago) the system should go back and retrieve subscriptions that their Short Term Deactivation had ended; (the system will find any subscriptions between current date and the calculated date and will check for any subscriptions that came out of Short Term Deactivation date within those days)
Note: The disconnection will be applied at the date of execution and not the date that it came out of Short Term Deactivation.

Note: If you do not set the above criterion the system will retrieve subscriptions whose Short Term Deactivation date ends the day that the process is executed

Creating, Editing & Deleting Validations & Restrictions

ActionValidationsRestrictionsAdditional Information
Create
  • Mandatory fields must be provided
  • If Custom Subscription Actions of Behaviour Code - Deactivate Subscription exist in the system then
    • INPUT SETTINGS:
      • Subscription Action Type
      • Subscription Sub-Action Type must be selected
  • Not Applicable
  • Not Applicable
Edit
  • Mandatory fields must be provided
  • If Custom Subscription Actions of Behaviour Code - Deactivate Subscription exist in the system then
    • INPUT SETTINGS:
      • Subscription Action Type
      • Subscription Sub-Action Type must be selected
  • Not Applicable
  • When you edit a run the system will create  a new Version of the configured run.
Delete
  • Not Applicable
  • Runs cannot be deleted
  • Not Applicable

 

Take Subscriptions Out of Short Term Deactivation Run attributes

Short term deactivation end X days agoDetermines the short term deactivation period end date in relation to the date of execution, measured in days. If specified then the process will retrieve subscriptions having a short term deactivation period end date within the date of execution and date of execution minus the specified number of days. This criterion is optional.

NameDescription
Name*The name of the process run definition
Alternative codeThe alternative code of the process run definition
DescriptionA description of the process run definition
Life cycle stateThe life cycle state of the process run definition. The supported values are effective and not effective. Only effective process run definitions can be used
Unified CodeAnauto generatedcode which is used to group the various instances of the process run definitions
VersionAnauto generatednumber which is used to specify the version of each process run definition. New process run definition versions are created each time they areedited,if they are already been used by any process runs
Scheduled DateThis is aread onlyfield which is available once you schedule a Run. The date provided shows the latest date that the run is scheduled to be executed.
Subscription Action TypeThe action type that will be used to classify each  Deactivate Subscription action that will be applied
SubscriptionSub ActionTypeThe action type that will be used to classify each  Deactivate Subscription action that will be applied
Scheduling SettingsDetermines when the process run definition should be applied. Process run definitions can be applied ad hoc or on a recurring basis. Made up from the 4 standard Processes
Throttling Settings

It determines the maximum number of processed records that should be affected per each run and the interval between each iteration. This is available only if the repeat and advanced repeat options are selected. Throttling settings include the following

  • Maximum batch size
  • Start again after X UOT (seconds, minutes,hours, days)
Subscription Criteria
Subscription TypesA selection of subscription types. Only subscriptions of that type will be retrieved for processing
Price PlansA selection of price plan. Only subscriptions having effective billing terms with one of the selected price plan will be retrieved for processing. If no price plans are specified then all price plans are considered as applicable
Binding StateA selection of binding states which includes three options, any, in binding and out ofbinding. Only subscriptions having effective billing terms with binding states equal to the selected stated will be retrieved for processing
Binding PeriodsA selection of binding periods. Only subscriptions having effective billing terms in binding , having one of the selectedbindingwill be retrieved for processing. If no binding periods are specified then all binding periods are considered as applicable. Specifying binding periods is not allowed if the binding state option is set to any or out of binding
Billing FrequenciesA selection of billing frequencies. Only subscriptions having effective billing terms with one of the selected billing frequencies will be retrieved for processing. If no billing frequencies are specified then all billing frequencies are considered as applicable
Billing Term SchemesA selection of billing term schemes . Only subscriptions having effective billing terms of that scheme will be retrieved for processing. If no billing term schemes are specified then all billing term schemes are considered as applicable
Short term deactivation end X days agoDetermines the short term deactivation period end date in relation to the date of execution, measured in days. If specified then the process will retrieve subscriptions having a short term deactivation period end date within the date of execution and date of execution minus the specified number of days. This criterion is optional.
Activation Runs
Process RunsIt displays all the activation runs which were performed based on the specific activation run definition and displays all the activation run information as described in the section below

 

Configuring a "Take Subscriptions Out of Short Term Deactivation" Run tailored to your company's needs

  1. Navigate to BILLING > SUBSCRIPTIONS > TAKE SUBSCRIPTIONS OUT OF Short Term Deactivation
  2. Either search for an existing one or from the Top Menu click on NEW
    Take Subscriptions out of Short Term Deactivation
  3. MAIN INFORMATION

    1. Provide the following information

      1. Name
      2. Alternative Code
      3. Description
  4. INPUT SETTINGS

    1. Subscription Action Type: Select from thedrop down list, if available the subscription action that will be logged for the subscriptions to be deactivated
    2. Subscription Sub-Action Type: Select from thedrop down list, if available the subscription sub-action that will be logged for the subscriptions to be deactivated
  5. CRITERIA

    1. SUBSCRIPTION CRITERIA

      1. Subscription Types: Click on ADD and search and select the subscription type using the search modal
      2. Billing Term Schemes: Click on ADD and search and select search for the billing term scheme using the search modal
      3. Price Plans: Click on ADD and search and select the price plan using the search modal
      4. Billing Frequencies: Click on ADD and select from the drop down list the required frequencies
      5. Binding Periods: Click on ADD and select from the drop down list the required periods
      6. Binding States: Check the box under the sate you would like to include
        1. Choose between In binding and Out of Binding
      7. Short Term Deactivation Period: Proide an integer value for the days
  6. SCHEDULING SETTINGS

    Include Page
    Scheduler Task - Global
    Scheduler Task - Global
     

  7. THROTTLING SETTINGS

    1. Provide the required information
      1. Maximum batch size
      2. Start again after X UOT (seconds, minutes, days)
  8. From the TopMenu click on SAVE
  9. LOG INFORMATION

    Include Page
    Log Information - Global
    Log Information - Global

Executing a Take Subscriptions Out of Short Term Deactivation Run

Include Page
Executing Runs - Global
Executing Runs - Global

Modifying a Take Subscriptions Out of Short Term Deactivation Run

Include Page
Versioning
Versioning

Deleting a Take Subscriptions Out of Short Term Deactivation Run

You are not allowed to delete any runs

Deleting a scheduled job of the specific Run

Include Page
Deleting a Run- Global
Deleting a Run- Global

Reading Take Subscriptions Out of Short Term Deactivation Run Logs

Include Page
Reading Run Logs - Global
Reading Run Logs - Global

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