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Let's see how you can quickly set up Additive Discounts. We have provided specific scenarios/requirements for each Additive Discount Definition example.

Business Requirement

Company ZX would like requires agents to have access to a selection of Discounts available to agents, to offer them to customers with serious complaints. These Discounts should be monitored, i.e. the Discount will need to be confirmed by the Customer Centre Supervisor before being applied to the bill Bill of the customer.

Such The Discounts should not exceed €20 Euros .00 per month, and they should only be offered to customers maximum up to 3 times per a year. AlsoAdditionally, the Discount should only apply to the customer's Main Service of the customer and not to any additional services they are provided.

The Discount should only be available till 01until 31/0112/2016 2015 as every year the business reconsiders and revises its business rules on a yearly basis.

• Set up Ad Hoc Subscription Discount Definition
  A Discount should be set up in the system System with the following settings and conditions below. (  The Discount will should only be applied to affect Monthly subscribers) A second , and a separate one should be created for customers with a different billing frequency).

  Amount /Amount Range	Validity		Duration		Number of Applied Discounts		Approval Settings	Criteria
  Amount Range	Effective	Expiration	Effective From	Expires On	period			Billing Term Criteria	Product Term Criteria
  5 - 20 / month	01/01/2015	01/01/2016	Subscription Service Effective Date	Fixed Date: 01/01/2016	Specific Number:3	1 year	Manual Unit: Customer Care Managers	Billing Frequency: Monthly	Product Type: Subscription Packages

Business Requirement

Company ZX would like to have offer the first month of 12 months for free to new subscribers that choose have the Platinum Package on their Subscription and have requested agree to change their current Billing Frequency to an Annual Buy in Advance Requestfrom a monthly billing frequency to an annual one. The Discount should be applicable for subscribers in binding as well as out of binding.

• Set up Auto Apply Subscription Discount Definition
  A Discount should be set up in the

  system

  System with the

  following

  settings and conditions below.

  (

    The Discount

  will

  should only

  be applied to

  affect Monthly subscribers

  . A second

  , and a separate one should be created for customers with a different billing frequency

  )

  .

  Amount /Free Period	Validity		Duration	Number of Applied Discounts	Criteria
  Free Period	Effective	Expiration	Effective From		Billing Term Criteria	Product Criteria	Buy in Advance Criteria
  1 month	01/01/2015	01/01/2016	Subscription Service Effective Date	Once	Billing Frequency: Annual	Product : Platinum	From:12 To: 12 UOT: Months

Business Requirement

Customers are being charged with an Installation Service charge when a new installation is required. Installation usually takes up to 2 working weeks but there are cases that technicians may not be able to perform the installation within 2 weeks. In these cases customers have the option to call and make a formal complaint where they are eligible to fee on all new installations.  These can take up to two working weeks, but sometimes technicians are unable to perform them on time.  Customers can call, make a formal complaint and are eligible for a 50% Discount on the Installation service chargeService fee. These Discounts should be monitored, i.e. the Discount will need to be confirmed by the Customer Centre Supervisor before being applied to the bill Bill of the customer.

The Discount should only be available till 01until 31/0112/2016 2015, as every year the business reconsiders and revises its business rules on a yearly basis.

Agents should be able to add this Discount to the customers before billing them for the jobs.

• Set up Ad Hoc Job Discount Definition
  A Discount should be set up in the system System with the following settings and conditions:

  Amount /Amount Range	Validity			Approval Settings	Criteria
  Amount	Level	Effective	Expiration		Product Term Criteria	Segments
  50%	1	01/01/2015	01/01/2016	Manual Unit: Customer Care Managers	Product: Installation Service Fee	Included Segments: Jobs whose actual completion date > expected completion date

Business Requirement

Customers are being charged with an Installation Service charge when a new installation is required. Installation usually takes up to 2 working weeks but there are cases that technicians may not be able to perform the installation within 2 weeks. In these cases customers have the option to call and make a formal complaint where they are eligible for 20 Euros Discount on the Installation service chargefee on all new installations.  These can take up to two working weeks, but sometimes technicians are unable to perform them on time.  Customers can call, make a formal complaint and are eligible for a €20 Discount on the Installation Service fee.
The Discount should only be available till 01until 31/0112/2016 2015, as every year the business reconsiders and revises its business rules on a yearly basis.

The Discount should be automatically applied on the Job automatically, given that the conditions are met.

• Set up Auto Apply Job Discount Definition
  A Discount should be set up in the system System with the following settings and conditions below. (  The Discount will should only be applied to affect Monthly subscribers. A second , and a separate one should be created for customers with a different billing frequency).

  Amount /Amount	Validity		Criteria
  Amount	Effective	Expiration	Segments	Product Term Criteria
  20 euro	01/01/2015	01/01/2016	Included Segments: Jobs whose actual completion date > expected completion date	Product: Installation Service Fee