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Learn to work with Payment Gateway Requests

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Navigating to Payment Gateway Requests

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FINANCE > PAYMENT GATEWAYS > GENERIC GATEWAYS > MANAGE PAYMENT GATEWAY REQUESTS

Using Payment Gateway Requests

Payment Gateway Requests are used to log the Payment Requests that were sent to Payment Gateways to submit a Payment or a Payment Cancellation. Payment Gateway Request consist of the following information:

  • Navigate to Payment Gateway Requests and explore existing records via the Summary page
  • No changes can be done to the Requests once they are created. 

View the Attributes Table below for a comprehensive description of the Payment Gateway Requests fields. 

Payment Gateway Requests

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attributes
attributes
Attributes

An * indicates a field is mandatory.

Name

Description

Number

An auto-generated number that uniquely identifies each Payment Gateway Request
Payment Gateway ProviderThe Payment Gateway Provider that will process the Payment Gateway Request
Payment Gateway RunThe Payment Gateway processing run that created the Payment Gateway Request, in case that it was created automatically
Accounts ReceivableThe Accounts Receivable related with the Payment Gateway Request
Accounts Receivable Payment Preference

The Accounts Receivable Payment preference related with the Payment Gateway Request

PaymentThe Payment that was created by CRM.COM and will be processed by the specified Payment Gateway Provider
Payment Cancellation

The Payment cancellation that was created by CRM.COM and will be processed by the specified Payment Gateway Provider. 

Note

This information is applicable only if the Payment Gateway Provider is a "Generic Payment Gateway" Provider

Payment Gateway Reference Number

The Payment Gateway Request Reference number as provided by the Payment Gateway.

Note

This information is set while rejecting or posting the Payment Gateway Request, so if the request is in any other Life Cycle State, the information will not be available.

Paid Bill

The Bill that was paid or intended to be paid.

Note
This information is available only if the Payment was created to settle a Bill.
Topped-up Wallet

The wallet that was topped-up.

Note

The Wallet information is always set even if the Payment is not created. This information is available only if the Payment was created to top up a Wallet.

Execution DateThe date that the Payment Gateway Request was posted or rejected by the Payment Gateway Provider
Error CodeThe error code received by the Payment Gateway Provider, in case of an error
Error DescriptionThe error description received by the Payment Gateway Provider, in case of an error
Life Cycle State

The Life Cycle State of the Payment Gateway Request which can be:

  • Pending
  • Under Processing
  • Posted
  • Rejected.

Pending or Under Processing Payment Gateway Requests can be rejected or posted either through a batch process or manually

Log InformationThe standard set of Log Details information available in all entities
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