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Excerpt
hiddentrue

Find out how to create a new Rewards Offers of classification Reward Subscription Maturity

What does this section cover?

Table of Contents
minLevel2

Navigating to Rewards Offers

Info

REWARDS APPLICATION > REWARDS > REWARDS OFFERS

Reward Subscription MaturityImage Added

Explaining Reward Subscription Maturity Offers Fields

Reward Subscription Maturity offers are used to award customers having subscriptions which were  effective without any interruptions, for a specific period of time

Exclude Rewards Participants Included

Name

Description

NumberAn auto generated number that uniquely identifies each reward offer

Template

Status
colourRed
titleAVAILABLE FROM CRM.COM R9

The Reward Offer Template that if selected it will carry over predefined information, such as offer classification, award and spend conditions.

Visit Configuring Reward Offer Templates for more information

Scheme*The reward scheme that the reward offer belongs to
Type*The type of the reward offer, that will determine it's business behaviour. Reward offer types are filtered based on the organisational unit of the logged in user
Name*The name of the reward offer
Alternative codeThe alternative code of the reward offer
Life cycle state

The life cycle state of the reward offer which can be Effective or Not Effective. By default, reward offers are created as Not Effective

Latest Effective Date

The latest date that the rewards offer become effective. This information is set or updated each time the life cycle state of the reward offer changes from Not Effective to Effective

DescriptionA description of the reward offer
CategoryThe category of the reward offer
This is filtered based on the allowed categories defined in the Reward Offer Type

Owned by Group

The group that owns the specific Reward Offer

Privacy Level

The privacy level of the specific Reward Offer. It is always read only and can be changed through a dedicated action

Validity

Reward offer validity is used to define the period ranges that the reward offer is valid. Two Two validity options are available:

  • Valid from latest effective date onward (default option)
    • If selected then only customer events which were created from the latest effective date (inclusive) onward will be awarded 
  • Valid for a specific period 
    • If selected then only customer events which were created within those periods, regardless of the latest effective date, will be awarded

Rewards Awards Validity

Status
colourRed
titleAVAILABLE FROM CRM.COM R9
Rewards Awards Validity

Reward Award Validity is used to define the period for which an award is valid for the participant to spend. By default all awarded offers will be always valid unless a Reward Award Validity period is defined in the Reward Offer based on which the Award Transaction was created. Reward Award Validity settings can either specified as:

  • Always valid: No validity period is defined so awarded amount can be spent at any time
  • Valid for a specific period: The awarded amount can be spent only in a specific period of time and this can either be:
    • Valid up to X UOT after the Award Transaction's creation date
    • Valid up until a specific date
Award*

The award that will be given if the offer award conditions are met. The award can be a specific amount or a percentage of the financial transaction amount that triggered the award, although the percentage is not always applicable. This depends on the classification of the reward offer. More specifically:

  • Amount or Percentage can be used if the reward offer is classified as 
    • Utilise free capacity
    • Increase Revenue, Transaction Based
    • Increase Revenue, Product Based
    • Reward Loyalty, Transaction Amount Based
  • Amount only can be used if the reward offer is classified as
    • Reward Loyalty, Transaction Number Based
    • Reward Sign Ups
    • Reward Referrals
    • Reward Behavior
    • Reward on Birthday
    • Reward Subscription Maturity
    • Reward Personal Data Completeness
    • Reward Achievements
    • Just Money

Evaluation Method

Status
colourGreen
titleAvailable from CRM.COM R10.0.0

The method that will be used to evaluate the offer. For the evaluation of the specific reward offer type, only one option is available:

  • Batch Process
    With this option selected, only during the execution of the Reward Run, awards will be evaluated and provided
Award conditions*
Subscription Maturity Conditions*

The conditions related with the uninterrupted subscription period of time that a rewards participant needs to have, in order to award the offer. At least one condition should be specified in this section

Uninterrupted Subscription Period

Defines the period of time for which the customers should be in an uninterrupted subscription. The period of time is measured in months or years.

Maximum Interruption Threshold in DaysDefines the maximum interruption threshold, measured in days (i.e. Resting Period)
Segment ConditionsAdditional conditions which can be set using segments. It is not mandatory to specify a condition in this section
Include Rewards Participants Included in Segment

A list of segments which are used to filter in the customer events that are allowed to be awarded.The criteria consist of the following:

  • Segment: A   A select box with all the segments having the selected filtered entity as the segment entity
  • a segment entity equal to one of the following
    • Accounts Receivable
    • Rewards Participant
    • Contact Information
      Status
      colourGreen
      titleAvailable from CRM.COM R10.0.0
    • Award Reward Transaction
      Status
      colourGreen
      titleAvailable from CRM.COM R10.0.0
    • Spend Reward Transaction
      Status
      colourGreen
      titleAvailable from CRM.COM R10.0.0
Not included in Segment

A list of segments which are used to excluded the customer events that are not allowed to be awarded. The criteria consist of the following:

  • Segment: A select box with all the segments having the selected filtered entity as the segment entitya segment entity equal to one of the following
    • Accounts Receivable
    • Rewards Participant
    • Contact Information
      Status
      colourGreen
      titleAvailable from CRM.COM R10.0.0
    • Award Reward Transaction
      Status
      colourGreen
      titleAvailable from CRM.COM R10.0.0
    • Spend Reward Transaction
      Status
      colourGreen
      titleAvailable from CRM.COM R10.0.0
Organisational ConditionsDefines the Groups or Units that submitted the customer event and are allowed to award the offer. It is not mandatory to specify a condition in this section
Allowed Groups / Units

A list of Groups or Units that can award the offer.

Info
titleOrganisational Units Tips

In order for a Reward Participant to meet the criteria and get awarded then:

The Unit of the Customer Events and Spend Requests need to meet the Allowed Organisational Unit Conditions of Award and Spend Conditions respectively under the Reward Offers

Spend conditions
Time ConditionsDefines on which days and /  or at which time, the awarded offer can be spend. It is not mandatory to specify a condition in this section
DayIt defines the days  during which customers can spend awards provided by this offer . All week days are available and can be enabled or disabled
HoursIt defines a set of hour ranges during which customers can spend awards provided by this offer.
X UOT after awardingIt defines an open ended date period, starting from a date which is set to X days, weeks or months after the date that the offer was awarded, during which customers can spend the awards provided by this offer.
Product ConditionsDefines the products that the awarded offer can be spent on. It is not mandatory to specify a condition in this section
Allowed Products / Product Types /Product Families

A list of products, product types or product

types

families that the reward can be spend on.

Status
colourGreen
titleAvailable from CRM.COM R10.0.0
- Product Families

Organisational ConditionsDefines the Groups or Units that the awarded offer can be spent on. It is not mandatory to specify a condition in this section
Allowed Groups / Units

A list of Groups or Units that the reward can be spend on.

 

Creating & Saving, Validations & Restrictions

ActionValidationsAdditional Information
Create
  • All mandatory fields must be provided
  • Multiple reward offers can exist in the system, but each one should have a unique name and alternative code. 
  • The type of the reward offer must be included in the list of allowed reward offer types as defined in the active rewards definition
  • The category of the reward offer is included in the list of allowed categories as defined in the reward offer type that was selected on the reward offer
Save
  • The life cycle state of a reward offer can be effective or not effective. Only effective reward offers can be offered to rewards participants. By default new reward offers are created as not effective, therefore are not immediately available to rewards participants
  • Not Applicable

 

Delete
  • Reward offers cannot be deleted if  any award or spend reward transaction already exists.
  • Not Applicable

Creating a Rewards Offers

  • Navigate to REWARDS  OFFERS
  • Search using the criteria available in the summary page
  • From the top menu click on the NEW to open the Rewards Offers data entry page
    CREATING REWARD OFFERSImage Removed

  • MAIN INFORMATION 

    1. Name
    2. Alternative Code
    3. Template: Select from the drop down
      If a template is selected then the fields defined in the template will be automatically filled. Proceed with filling out the rest of the information
    4. Reward Scheme: Search and select the Scheme that the offer will belong to
    5. Type: Select the type from the drop down list. Select a type of classification Reward Subscription Maturity
    6. Award: Specify the award amount or percentage that will be given if the offer award conditions are met
    7. Category
    8. Description
       

  • OFFER VALIDITY

    1. Select between the two options:

      1. Valid from latest effective date onward (default option)

        1. If selected then only customer events which were created from the latest effective date (inclusive) onward will be awarded 

      2. Valid for a specific period 

        1. If selected then only customer events which were created within those periods, regardless of the latest effective date, will be awarded

           

    • AWARD CONDITIONS

  • SUBSCRIPTION MATURITY CONDITIONS

    1. Uninterrupted Subscription Period: Specify period and UOT

    2. Maximum Interruption Threshold in Days: Specify the number of days allowed as an interruption threshold

  • SEGMENT CONDITIONS

    1. Include Rewards Participants Included in Segments:

      1. Click ADD 

      2. Select the segment from the list which will be used to filter in the customer events that are allowed to be awarded.

        1. Segment: A select box with all the segments having the selected filtered entity as the segment entity. Segments can be selected if they are related to Reward Participants only

    2. Exclude Rewards Participants Included in Segment:

      1. Click ADD

      2. Select the segment from the list of segments which will be used to exclude the customer events that are not allowed to be awarded. 

        1. Segment: A select box with all the segments having the selected filtered entity as the segment entity. Segments can be selected if they are related to Reward Participants only
    • ORGANISATIONAL CONDITIONS
  • Click on ADD and select between
    1. GROUP
    2. UNIT
  • Use the Search modal to select the Organisational unit you would like to add.

    • You can select any type of Organisational unit according to the restrictions that you would like to set or none at all.

    Info
    titleOrganisational Units Tips

    In order for a Reward Participant

    can meet the criteria and awarded then:The Unit of the Customer Events and Spend Requests need

    to meet

    the Allowed Organisational Unit Conditions of Award and Spend Conditions respectively under

    the

    Reward Offers

    SPEND CONDITIONS

  • TIME CONDITIONS

    1. Days allowed to receive award: Define on which days the customer event should be performed so that participants can be awarded. All week days are available and can be enabled or disabled

    2. Hours Ranges allowed to Receive Award: Click ADD and specify the hour ranges during which the customer event should be performed so that the participants can receive award of this offer

    3. Allow Spending Only After a Period of Time Since the Award Was Offered: Specify the time and the UOT

  • PRODUCT CONDITIONS
    1. Click ADD and select from the options:
      1. Product
      2. Product Type
    2. Search and select the product/product type that the reward can be spend on
    • ORGANISATIONAL CONDITIONS
  • Click on ADD and select between
    1. GROUP
    2. UNIT
  • Use the Search modal to select the Organisational unit you would like to add.

    • You can select any type of Organisational unit according to the restrictions that you would like to set or none at all.

    Info
    titleOrganisational Units Tips
    In order a Reward Participant can meet the criteria and

    criteria and get awarded then:

    The Unit of the Customer Events and Spend Requests need to meet the Allowed Organisational Unit Conditions of Award and Spend Conditions respectively under the Reward Offers

  • From the Action Menu click on SAVE
    • LOG INFORMATION

    The following information is automatically set by the system on saving the Rewards Offers

    Include PageLog Information Explicit - GlobalLog Information Explicit - Global
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