1. Disclaimer

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Note: Apart from the above pricing, special promos and discount apply.  See section 4.11 Additive Discounts

4.10.2. AluxSat Usage Service Catalogs

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AluxSat is offering the below auto-apply additive discounts:

• 1 month of free period €5.00 discount on AluxSat Premium serviceEntertainment
• 50% discount for the first 3 months on Triple Play Gold service
• AluxCinemaHD 1 month free Promoon AluxCinemaHD

4.12. Service Requests

Call center agents will be the first to talk with customers.  In situations where the customer is facing a technical problem, then the Call Centre agents will try to solve the problem.  If the problem cannot be resolved then it is escalated to the technical and repairs department.  In such a case, service requests are created and assigned on technicians.  All service requests are recorded indicating the related customer, the caller’s details, the type of the issue, its status, its lifecycle state, its urgency level, its priority level, its key dates, who it’s assigned to, the response, the resolution and the services or physical goods that may be required in order for the service request to be completed.

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