What are Service Request Response Categories?

Response Categories are used to classify a response into generic groups based on specific similar attributes that they share. Service Requests response categories are following a hierarchical tree structure.

Creating, Editing and Deleting Validations and Restrictions

Categories attributes 

Categories Tree Structure

Action	Icon
View all categories (Parents and Children)
Close all categories and only view Parents
Parent Category with children
Child Category with no children

Defining your own Categories tailored to your company's needs

1. Navigate to category of the entity which is found in the Module Configuration section
2. Click on Expand All to look at the tree structure and all available categories

3. Creating a new Category

   Follow the steps below In order to add a new Category:

   1. From the Categories summary screen page click on "Add Category"
   2. Add Category modal opens where you can provide the required information
      1. Parent: You can search for existing categories to set as parents to the new category that you are adding
         If you don't add anything then the new category will be added as a Parent
      2. Name
      3. Code
      4. Description

   3. Click on "Save" to close the modal
       

      
      

4. Modifying a Category

   Follow the steps below In order to modify an existing Category:

   1. Click on "Expand All" to see all the defined categories
   2. Click on the name of the category you would like to update

   3. The Edit Category modal opens, where you can update the category information, change the parent, or remove the parent

   4. When you are done click on "Save" to close the modal
      
      
      

5. Deleting a Category

   Follow the steps below In order to delete an existing Category:

   1. Click on "Expand All" to see all the defined categories
   2. Check the box located at the left hand side of the category you would like to delete

   3. Click on "Remove" found at the top of the tree structure