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Workflow Rules can be used to control and update transactional entities, such as Jobs, Activities, Service Requests and Subscriptions by automatic triggering of actions which are dependent on the fulfilment of certain conditionsA Workflow is the set of tasks which are necessary to complete a bigger task, involving the definition, execution, and forwarding of the task amongst users for action, according to a set of Workflow rules. Workflow Rules support business workflows and automate tasks required to complete business processes, triggering System actions provided certain events or conditions occur. Workflow rules can be set up for Activities, Service Requests, Jobs, Subscriptions and (as from CRM.COM R11) Reward Offers.