Name | Type | Description | ||
|---|---|---|---|---|
id | String | The ID of the retrieved service request | ||
number | String | The number of the retrieved service request | ||
| description | String | The description of the retrieved service request | ||
life_cycle_state | String | The life cycle state of the retrieved service request which can be PENDING, RESPONDED, TEMPORARY_RESOLVED, FINAL_RESOLVED, COMPLETED | ||
| caller_email | String | The email address of the caller as specified on the retrieved service request | ||
| caller_phone | String | The phone number of the caller as specified on the retrieved service request
| ||
| urgency_level | String | The urgency level of the retrieved service request, which can be one of the following: URGENCY1, URGENCY2, URGENCY3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5 | ||
| impact_level | String | The impact level of the retrieved service request, which can be one of the following: IMPACT1, IMPACT2, IMPACT3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5 | ||
| priority_level | String | The priority level of the retrieved service request, which can be one of the following: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 | ||
| start_date | Date | The date that the service request is created | ||
| expected_completion_date | Date | The date that the service request is expected to be completed | ||
| actual_completed_date | Date | The date that the service request is actually completed | ||
| notes | String | The shared notes of the retrieved service request | ||
udf_string_1 | String | User Defined Field of type String | ||
udf_string_2 | String | User Defined Field of type String | ||
udf_string_3 | String | User Defined Field of type String | ||
udf_string_4 | String | User Defined Field of type String | ||
udf_string_5 | String | User Defined Field of type String | ||
udf_string_6 | String | User Defined Field of type String | ||
udf_string_7 | String | User Defined Field of type String | ||
udf_string_8 | String | User Defined Field of type String | ||
udf_float_1 | Float | User Defined Field of type Float | ||
udf_float_2 | Float | User Defined Field of type Float | ||
udf_float_3 | Float | User Defined Field of type Float | ||
udf_float_4 | Float | User Defined Field of type Float | ||
udf_date_1 | Date | User Defined Field of type Date | ||
udf_date_2 | Date | User Defined Field of type Date | ||
udf_date_3 | Date | User Defined Field of type Date | ||
udf_date_4 | Date | User Defined Field of type Date | ||
Accounts Receivable object | The accounts receivable related with the specified service request | |||
| caller | Contact Information object | The caller related with the specified service request | ||
| assigned_to | Assign Object | The assignment information of the retrieved service request | ||
| type | Service Request type object | The type information of the retrieved service request | ||
| status | Service Request Status object | The status information of the retrieved service request | ||
| category | Service Request Category object | The category of the retrieved service request | ||
| estimated_completion_time | Time Period Object | The time that is estimated to complete the service request, measured in minutes, hours, days, weeks, years | ||
| time_to_completion | Time Period Object | The time that is left up to the expected completion date | ||
| time_overdue | Time Period Object | The time past the expected completion date | ||
| owned_by_group | Group object | The group that is owning the service request | ||
| privacy_level | Privacy level object | The privacy level of the service request | ||
Log Information Object | The log information related with the retrieved service request | |||
| referring_to | Service Request Referring to Object | The entities for which the service request was raised for and can be a Subscription or a Job | ||
| response | Service Request Response Object | The response of the retrieved service request | ||
| temporary_resolution | Service Request Temporary Resolution Object | The temporary resolution of the retrieved service request | ||
| final_resolution | Service Request Final Resolution | The final resolution of the retrieved service request | ||
| services_set | Set of Services Objects | A list of services for which the service request was raised for | ||
| physical_goods_set | Set of Physical Goods Objects | A list of the physical goods for which the retrieved service request was raised for, which can be traceable or not traceable | ||
| related_service_requests_set | Set of Related Service Requests Objects | A list with the service requests for which the retrieved service request relates to |
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