| Name | Type | Description | ||
|---|---|---|---|---|
| id | String | The ID of the communication template | ||
| name | String | The name of the communication template | ||
alternative_code | String | The alternative code of the communication template | ||
| description | String | A description of the communication template | ||
| life_cycle_state | String | The life cycle state of the communication template, which can be EFFECTIVE or NOT_EFFECTIVE | ||
| direction | String | The direction of the communication template, which can be INCOMING or OUTGOING | ||
| media | String | The media of the communication template, which can be EMAIL, SMS, PHONE, LETTER, F2F | ||
| subject | String | The subject of the communication template | ||
| content | String | The content of the communication template | ||
| category | Communication Category Object | The category of the communication template | ||
| communication_queue_external_system | Communication Queue External System | The communication queue external system of the communication template
| ||
| log_information | Log Information Object | The log information of the communication queue external system |
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