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| Tip |
|---|
Available from CRM.COM R10.1.0 |
| Excerpt |
|---|
This method returns information related with the latest pending to be viewed and completed communication queue entries. Multiple communication queue entries are returned by each call |
Resource URL
Parameters
Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
| communication_queue_external_system_identifier (semi-optional) | Communication queue external system Identifier | The identifier of the communication queue external system. The allowed communication queue external system identifier fields are the following:
| ||||||
media (semi-optional) | String | The media that was used to send or receive the communication, which can be EMAIL, SMS, PHONE, LETTER, FACE_TO_FACE | ||||||
contact_information_identifier (optional) | Contact Information Identifier | The identifier of the contact information that will receive the communication kept in the communication queue. The allowed contact information identifier fields are the following:
| ||||||
number_of_results (optional) | Number | The number of communications to be retrieved from the queue, starting from the latest one
| ||||||
offset (optional) | Number | Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number
| ||||||
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
Restrictions
- It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.
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