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Tip

Available from CRM.COM R9.0.0

Excerpt

This method triggers an existing Workflow Rule. Only one Workflow rule can be triggered in each call.

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Name

Type

Description

token

String

The token retrieved from the login method

workflow_rule_identifier

(mandatory)

Workflow Rule Identifier

The identifier of the Workflow Rule that should be triggered. The allowed Workflow Rule request identifier fields are the following:

Include Page
V4:workflow_rule_request_identifier
V4:workflow_rule_request_identifier

entity

(mandatory)

String

The name of the Entity with which the Workflow Rule is related to . The supported entities are the following:

  • ACTIVITIES
  • SERVICEREQUESTS
  • JOBS
  • SUBSCRIPTIONS
  • REWARDOFFERS
  • LEADS
Tip
  • REWARDOFFERS entity available from CRM.COM R11.0.0
  • LEADS entity available from CRM.COM R14.0.0

entity_id

(mandatory)

StringThe ID of the entity instance for which the Workflow Rule is enforced to be triggered.  

fields_set

(optional)

List of Strings, comma separated 

A list of fields that should be included in the results. If not specified then all the available fields will be returned

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Name

Type

Description

entity

String

The name of the Entity for which the Workflow Rule was triggered . The supported entities are the following:

  • ACTIVITIES
  • SERVICEREQUESTS
  • JOBS
  • SUBSCRIPTIONS
  • REWARDOFFERS
  • LEADS
Tip
  • REWARDOFFERS entity available from CRM.COM R11.0.0
  • LEADS entity available from CRM.COM R14.0.0

entity_id

StringThe ID of the entity for which the Workflow Rule was triggered
workflow_ruleWorkflow rule ObjectThe Workflow Rule which was enforced to be triggered

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