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changes.mady.by.user Former user

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changes.mady.by.user Joseph Ioannou

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This method returns information related with service requests
Excerpt
Excerpt

This method returns information related with service requests. Multiple service requests are returned by each call

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accounts_receivable

V4:service_request_category_identifierservice request, which can be one of the following:

URGENCY1, URGENCY2, URGENCY3, CUSTOM1, CUSTOM2

Name

Type

Description

token

String

The token retrieved from the login method

accounts_receivable_identifier

(semi-optional)

Accounts receivable identifier

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

Include Page
V4:accounts_receivable_identifier
V4:accounts_receivable_identifier

type_identifier
(semi-optional)

Service request type identifier

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

Include Page
V4:service_request_type_identifier
V4:service_request_type_identifier

caller_identifier

(semi-optional)

Accounts receivable Contact information identifier

The identifier of the account caller related with the service requests that should be returned as a result. The allowed account contact information identifier fields are the following:

Include Page
V4v4:accountscontact_receivableinformation_identifierV4
v4:accountscontact_receivableinformation_identifier

typecategory_identifier

(semi-optional)

Service request type identifierRequest Category Identifier

The identifier of the service request type category related with the service requests that should be returned as a result. The allowed service request type category identifier fields are the following:

Include Page
V4:service_request_typecategory_identifier
V4:service_request_typecategory_identifier

callerurgency_identifierlevel

(semi-optional)

Contact information identifierString

The identifier urgency level of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

Include Page
v4:contact_information_identifierv4:contact_information_identifier

category_identifier

(optional)

Service Request Category Identifier

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

Include Page
V4:service_request_category_identifier
Tip

Available from CRM.COM R14.0.0

impact_level

(optional)

String

The impact level of the service request, which can be one of the following:

IMPACT1, IMPACT2, IMPACT3, CUSTOM1, CUSTOM2

Tip

Available from CRM.COM R14.0.0

priority_level

(optional)

String

The priority level of the retrieved service request, which can be one of the following:

1, 2, 3, 4, 5, 6, 7, 8, 9, 10

Tip

Available from CRM.COM R14.0.0

number_of_results

(optional)

Number

The number of results that can be retrieved through each call

Tip

Available from CRM.COM R13.0.0

offset

(optional)

Number

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip

Available from CRM.COM R13.0.0

fields_set

(optional)

List of Strings, comma separated 

A list of fields that should be included in the results. If not specified then all the available fields will be returned

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