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This method updates service requests. A single service request can be updated by each call and only if it is not completed. Fields which are not specified are not updated at all. Fields which are specified as null will be set as null. |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_identifier (optional) | Service Request Identifier | The service request that should be updated. The allowed service request identifier fields are the following:
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caller_email (optional) | Sting | The email of the caller. | ||||||
caller_phone (optional) | Sting | The phone of the caller.
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description (optional) | String | A description of the service request | ||||||
notes (optional) | String | Shared The shared notes fir of the service request | ||||||
status_identifier (mandatory on conditions) | Service Request Status Identifier | The status of the service request is mandatory to be specified if temporary_resoution or final_resolution identifiers are updated. The allowed service request status identifier fields are the following:
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category_identifier (optional) | Service Request Category Identifier | The category of the service request. The allowed service request category identifier fields are the following:
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urgency_level (optional) | String | The urgency level of the service request, which can be one of the following: URGENCY1, URGENCY2, URGENCY3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5 | ||||||
impact_level (optional) | String | The impact level of the service request, which can be one of the following: IMPACT1, IMPACT2, IMPACT3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5 | ||||||
owned_by_group_identifier | The identifier of the owned by group information | The owned by group information of the service request. The allowed group identifier fields are the following:
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privacy_level_identifier | The identifier of the privacy level | The privacy level of the service request. The allowed privacy level identifier fields are the following:
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udf_string_1 (optional) | String | User Defined Field of type String | ||||||
udf_string_2 (optional) | String | User Defined Field of type String | ||||||
udf_string_3 (optional) | String | User Defined Field of type String | ||||||
udf_string_4 (optional) | String | User Defined Field of type String | ||||||
udf_string_5 (optional) | String | User Defined Field of type String | ||||||
udf_string_6 (optional) | String | User Defined Field of type String | ||||||
udf_string_7 (optional) | String | User Defined Field of type String | ||||||
udf_string_8 (optional) | String | User Defined Field of type String | ||||||
udf_float_1 (optional) | Float | User Defined Field of type Float | ||||||
udf_float_2 (optional) | Float | User Defined Field of type Float | ||||||
udf_float_3 (optional) | Float | User Defined Field of type Float | ||||||
udf_float_4 (optional) | Float | User Defined Field of type Float | ||||||
udf_date_1 (optional) | Date | User Defined Field of type Date | ||||||
udf_date_2 (optional) | Date | User Defined Field of type Date | ||||||
udf_date_3 (optional) | Date | User Defined Field of type Date | ||||||
udf_date_4 (optional) | Date | User Defined Field of type Date | ||||||
start_date | Date | The date that the activity is created | ||||||
expected_completion_date | Date | The date that the service request is expected to be completed. It is automatically calculated if estimate completion time is specified. | ||||||
| estimated_completion_time (optional) | Time Period Object | The time that is estimated to complete the service request, measured in minutes, hours, days, weeks, years. It is automatically calculated if expected completion date is specified. | ||||||
| assigned_to (optional) | Assigned to object | The assignment information for the service request | ||||||
(optional) | Service Request Referring To Object | The entities that the service request is referring to which can be a subscription or a job | ||||||
| (optional) | Service Request Response Object | The response that will be provided to the service request | ||||||
(optional) | Service Request Temporary Resolution Object | The temporary resolution that will be provided to the service request | ||||||
(optional) | Service Request Final Resolution Object | The final resolution that will be provided to the service request | ||||||
(optional) | Set of Service Request Services Objects | A list of services for which the service request was raised for
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(optional) | Set of Service Request Physical Goods Objects | A list of the physical goods for which the service request was raised for, which can be traceable or not traceable
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(optional) | Set of Related Service Request Objects | A list with the service requests that the raised service request relates to
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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