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Excerpt
This method creates an activity. Single activities can be created by each call. Only customer activities can be created through this method.

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

type_identifier

(mandatory)

Activity Type Identifier

The type of the activity. The allowed activity type identifiers are the following:

Include Page

	V4:activity_type_identifier
	V4:activity_type_identifier

contact_information_identifier

(mandatory on conditions)

Contact Information Identifier

The contact information related with the activity. The allowed contact information identifiers are the following:

Include Page

	V4:contact_information_identifier
	V4:contact_information_identifier

Tip

Up to CRM.COM R14.0.0 contact_information_identifier is mandatory to be provided

From CRM.COM R15.0.0 contact_information_identifier is not mandatory and not applicable if a performed_for entity is provided. In such cases, the entity's contact information is automatically provided on the activity as well

category_identifier

(optional)

Category Identifier

The category of the activity. The allowed activity category identifiers are the following:

Include Page

	V4:activity_category_identifier
	V4:activity_category_identifier

status_identifier

(optional)

Activity Status Identifier

The status of the activity. If not specified then the default status will be set automatically.The allowed activity status identifiers are the following:

Include Page

	V4:activity_status_identifier
	V4:activity_status_identifier

description

(optional)

String

The description of the retrieved activity

notes

(optional)

String

The notes of the retrieved activity

start_date

(optional)

Date

The date that the activity will start

owned_by_group_identifier

(mandatory)

The identifier of the owned by group information

The owned by group information of the activity. The allowed group identifier fields are the following:

Include Page

	V4:group_identifier
	V4:group_identifier

privacy_level_identifier

(optional)

The identifier of the privacy level

The privacy level of the activity. The allowed privacy level identifier fields are the following:

Include Page

	V4:privacy_level_identifier
	V4:privacy_level_identifier

udf_string_1

(optional)

String

User Defined Field of type String

udf_string_2

(optional)

String

User Defined Field of type String

udf_string_3

(optional)

String

User Defined Field of type String

udf_string_4

(optional)

String

User Defined Field of type String

udf_string_5

(optional)

String

User Defined Field of type String

udf_string_6

(optional)

String

User Defined Field of type String

udf_string_7

(optional)

String

User Defined Field of type String

udf_string_8

(optional)

String

User Defined Field of type String

udf_float_1

(optional)

Float

User Defined Field of type Float

udf_float_2

(optional)

Float

User Defined Field of type Float

udf_float_3

(optional)

Float

User Defined Field of type Float

udf_float_4

(optional)

Float

User Defined Field of type Float

udf_date_1

(optional)

Date

User Defined Field of type Date

udf_date_2

(optional)

Date

User Defined Field of type Date

udf_date_3

(optional)

Date

User Defined Field of type Date

udf_date_4

(optional)

Date

User Defined Field of type Date

expected_completion_date

(semi-optional)

Date

The date that the activity is expected to be completed

estimated_completion_time

(semi-optional)

Time Period Object

The time that is estimated to complete the activity, measured in

minutes

MINUTES, HOURS,

hours

DAYS,

days, weeks, years

WEEKS, YEARS

Tip
From CRM.COM R17.0.0, YEARS is deprecated

(optional)

Assign To Object

The assignment information of the activity

(optional)

Performed for Object

The entities which are related with the activity

services_to_be_provided_set

(optional)

Set of Services to be Provided Object

The information related to the services to be provided with the activity

fields_set

(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Anchor

	activities_create referred objects parameters
	activities_create referred objects parameters

Referred Parameters Objects Data

...

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

language	javascript
theme	Confluence
language	javascript
linenumbers	true

{
    "token" :   "010255E946388E6C1A033037DD21E040",
    "type_identifier" :   { "name" : "Activity Type 2" },
    "contact_information_identifier": { "id" : "31260911295E70BB660EBEB0C4F941AC" },
    "status_identifier" :   { "name" : "To Be approved"},
    "description" :   "Description For Activity",
    "start_date" :   "2014-08-01T09:00:00",
    "estimate_completion_time" :   {
                                        "time_period_value" : 5,
                                        "time_period_uot" : "DAYS"
                                    },
    "assign_to" : {
                      "unit_identifier" : { "name" : "Admin Unit"}
                  },
    "performed_for" : {
                          "subscription_identifier" : { "number" : "S60142"}
                      },
    "services_to_be_provided_set":    [
                                        {
                                            "product_identifier" : { "code" : "OTP001"},
                                            "time_spend" : {
                                                                "time_period_value" : 10,
                                                                "time_period_uot" : "WEEKS"
                                                            }
                                        },
                                        {
                                            "product_identifier" : { "code" : "OTP002" },
                                            "time_spend" : {
                                                                "time_period_value" : 10,
                                                                "time_period_uot" : "DAYS"
                                                            }
 
                                        },
                                        {
                                            "product_identifier" : { "code" : "OTP003" },
                                            "time_spend" : {
                                                                "time_period_value" : 2.5,
                                                                "time_period_uot" : "DAYS"
                                                            }
                                        }
                                    ],
       "udf_float_1": 10,
       "udf_float_2": 12,
       "udf_float_3": 13,
       "udf_float_4": 14,
       "udf_string_1": "userfield1",
       "udf_string_2": "userfield2",
       "udf_string_3": "userfield3",
       "udf_date_1" :   "2014-08-01T09:00:00",
       "udf_date_2" :   "2014-08-01T09:00:00",
       "udf_date_3" :   "2014-08-01T09:00:00",
       "udf_string_4": "userfield4",
       "udf_date_4" :   "2014-08-01T09:00:00",
       "udf_string_5": "userfield5",
       "udf_string_6": "userfield6",
       "udf_string_7": "userfield7",
       "udf_string_8": "userfield8",
       "privacy_level_identifier":
       {
           "id": "0BA1A4672D1A071351BB1297A99F2915"
       },
       "owned_by_group_identifier":
		{
           "name": "Nicosia Office",
           "id": "68D54DA033606669621E3D2E4B355DA0"
       },
    "notes": "ACTIVITY"
 }

Response:

Code Block

language	javascript
theme	Confluence	language	javascript
linenumbers	true

{
    "status":
    {
        "message": null,
        "description": null,
        "code": "OK"
    },
    "data":
    {
        "notes": "ACTIVITY",
        "udf_string_10": null,
        "udf_string_11": null,
        "udf_string_12": null,
        "udf_date_10": null,
        "udf_string_13": null,
        "number": "306",
        "udf_string_14": null,
        "performed_for":
        {
            "subscription":
            {
                "accounts_receivable":
                {
                    "account_owner":
                    {
                        "last_name": "Xenofontos ",
                        "life_cycle_state": "FINANCIAL",
                        "middle_name": "Iatrou",
                        "company_profile": null,
                        "title": null,
                        "type": "PERSON",
                        "first_name": "Kyriakos",
                        "name": "Kyriakos Xenofontos",
                        "id": "31260911295E70BB660EBEB0C4F941AC",
                        "company_name": null,
                        "demographics":
                        {
                            "gender": "MALE",
                            "passport_issued_by_country": null,
                            "passport_number": null,
                            "social_security_number": null,
                            "country_of_residence":
                            {
                                "name": "UNITED KINGDOM",
                                "id": "126"
                            },
                            "industry_sector": null,
                            "date_of_birth":
                            {
                                "month": null,
                                "day": null,
                                "year": null
                            },
                            "name_day":
                            {
                                "month": null,
                                "day": null
                            },
                            "id_number": "87878000",
                            "id_issued_by_country": null,
                            "industry": null
                        }
                    },
                    "life_cycle_state": "ACTIVE",
                    "number": "195",
                    "name": "Xenofontos",
                    "id": "5B51429862A7BCBAD60CC81982BBD45B"
                },
                "life_cycle_state": "EFFECTIVE",
                "number": "S60142",
                "type":
                {
                    "name": "United Kingdom",
                    "id": "1C81FBB1E5D90040F440ECE98D6A368D",
                    "description": "For subscribers residing in United Kingdom",
                    "alternative_code": "UK"
                },
                "id": "253A818FECCA1D1B212703FEE056C8EA"
            },
            "job": null
        },
        "udf_string_15": null,
        "assign_to":
        {
            "unit":
            {
                "community_name": "Main Community",
                "group_name": "Main Group",
                "name": "Admin Unit",
                "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                "description": "r1",
                "alternative_code": "MG"
            },
            "user": null
        },
        "udf_string_1": "userfield1",
        "udf_string_16": null,
        "udf_string_2": "userfield2",
        "privacy_level":
        {
            "number": null,
            "hierarchy_level": 1,
            "name": "3",
            "id": "0BA1A4672D1A071351BB1297A99F2915"
        },
        "contact_information":
        {
            "last_name": "Xenofontos ",
            "life_cycle_state": "FINANCIAL",
            "middle_name": "Iatrou",
            "company_profile": null,
            "title": null,
            "type": "PERSON",
            "first_name": "Kyriakos",
            "name": "Kyriakos Xenofontos",
            "id": "31260911295E70BB660EBEB0C4F941AC",
            "company_name": null,
            "demographics":
            {
                "gender": "MALE",
                "passport_issued_by_country": null,
                "passport_number": null,
                "social_security_number": null,
                "country_of_residence":
                {
                    "name": "UNITED KINGDOM",
                    "id": "126"
                },
                "industry_sector": null,
                "date_of_birth":
                {
                    "month": null,
                    "day": null,
                    "year": null
                },
                "name_day":
                {
                    "month": null,
                    "day": null
                },
                "id_number": "87878000",
                "id_issued_by_country": null,
                "industry": null
            }
        },
        "udf_string_3": "userfield3",
        "udf_string_4": "userfield4",
        "udf_string_5": "userfield5",
        "udf_string_6": "userfield6",
        "udf_string_7": "userfield7",
        "udf_string_8": "userfield8",
        "udf_string_9": null,
        "id": "7D8C99BB3F3BBB154105AB0FDA36750C",
        "udf_date_1": "2014-08-01T09:00:00",
        "udf_date_2": "2014-08-01T09:00:00",
        "udf_date_3": "2014-08-01T09:00:00",
        "expected_completion_date": "2014-08-06T09:00:00",
        "udf_date_4": "2014-08-01T09:00:00",
        "start_date": "2014-08-01T09:00:00",
        "udf_date_5": null,
        "udf_date_6": null,
        "udf_date_7": null,
        "time_to_completion":
        {
            "time_period_value": null,
            "time_period_uot": "DAYS"
        },
        "time_overdue":
        {
            "time_period_value": 2.6774193548387095,
            "time_period_uot": "MONTHS"
        },
        "udf_date_8": null,
        "udf_date_9": null,
        "owned_by_group":
        {
            "community_name": "Main Community",
            "name": "Nicosia Office",
            "id": "68D54DA033606669621E3D2E4B355DA0",
            "description": null,
            "alternative_code": "NO"
        },
        "log_information":
        {
            "updated_date": "2014-10-27T09:45:10",
            "created_by_unit":
            {
                "community_name": "Main Community",
                "group_name": "Main Group",
                "name": "Admin Unit",
                "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                "description": "r1",
                "alternative_code": "MG"
            },
            "created_date": "2014-10-27T09:45:09",
            "updated_by_unit":
            {
                "community_name": "Main Community",
                "group_name": "Main Group",
                "name": "Admin Unit",
                "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                "description": "r1",
                "alternative_code": "MG"
            },
            "created_by_user":
            {
                "person_name": "Marios Lannister",
                "username": "MPAdministrator",
                "id": "1",
                "email": null
            },
            "updated_by_user":
            {
                "person_name": "Marios Lannister",
                "username": "MPAdministrator",
                "id": "1",
                "email": null
            }
        },
        "status":
        {
            "name": "To Be approved",
            "id": "C93B05CCFC11CFFA62BA2A04F87603C8",
            "description": null,
            "alternative_code": "TBA"
        },
        "actual_completed_date": null,
        "life_cycle_state": "PENDING",
        "estimate_completion_time":
        {
            "time_period_value": 5,
            "time_period_uot": "DAYS"
        },
        "type":
        {
            "name": "Activity Type 2",
            "id": "DC21155B4A625F4B6230BF1B63C393FF",
            "description": "ACTTYPE",
            "alternative_code": "AT2"
        },
        "description": "Description For Activity",
        "category": null,
        "services_to_be_provided_set":
        [
            {
                "service":
                {
                    "product_type":
                    {
                        "physical_good_type": null,
                        "service_type": "ONETIME",
                        "used_for_provisioning": true,
                        "composition_method": "FLAT",
                        "classification": "SERVICES",
                        "name": "One Time Services",
                        "id": "7EDF537A938DECAB1352E6EEAD54A5D0",
                        "description": "A type which is used for one time services",
                        "alternative_code": "OTS"
                    },
                    "id": "891E24F7F1C8C79A1E179B670680E611",
                    "description": null,
                    "code": "OTP001",
                    "alternative_code": "OTP001"
                },
                "id": "1002C0CB43E2844D3484213DF583C675",
                "time_spend":
                {
                    "time_period_value": 10,
                    "time_period_uot": "WEEKS"
                }
            },
            {
                "service":
                {
                    "product_type":
                    {
                        "physical_good_type": null,
                        "service_type": "ONETIME",
                        "used_for_provisioning": true,
                        "composition_method": "FLAT",
                        "classification": "SERVICES",
                        "name": "One Time Services",
                        "id": "7EDF537A938DECAB1352E6EEAD54A5D0",
                        "description": "A type which is used for one time services",
                        "alternative_code": "OTS"
                    },
                    "id": "0576A176E6C792A1BAF5986B4A3B6E87",
                    "description": null,
                    "code": "OTP003",
                    "alternative_code": "OTP003"
                },
                "id": "E8B588AE000564407B46769F8CC47C1F",
                "time_spend":
                {
                    "time_period_value": 2.5,
                    "time_period_uot": "DAYS"
                }
            },
            {
                "service":
                {
                    "product_type":
                    {
                        "physical_good_type": null,
                        "service_type": "ONETIME",
                        "used_for_provisioning": true,
                        "composition_method": "FLAT",
                        "classification": "SERVICES",
                        "name": "One Time Services",
                        "id": "7EDF537A938DECAB1352E6EEAD54A5D0",
                        "description": "A type which is used for one time services",
                        "alternative_code": "OTS"
                    },
                    "id": "9485FC0F5C75279E4E8E1FF3B7B247AE",
                    "description": null,
                    "code": "OTP002",
                    "alternative_code": "OTP002"
                },
                "id": "6BF2E43266367D991AA594C911A43227",
                "time_spend":
                {
                    "time_period_value": 10,
                    "time_period_uot": "DAYS"
                }
            }
        ]
    }
}

...

Expand

title	Example 2

HTTP Method: POST

Request:

Body:

Code Block

language	javascript
theme	Confluence	language	javascript
linenumbers	true

{
    "token" :   "2F734D18F7024990B91204ED5BC5CEFF",
    "type_identifier" :   { "name" : "Activity Type 2" },
    "contact_information_identifier": { "id" : "31260911295E70BB660EBEB0C4F941AC" },
    "status_identifier" :   { "name" : "To Be approved"},
    "description" :   "Description For Activity",
    "start_date" :   "2015-02-23T09:00:00",
    "estimate_completion_time" :   {
                                        "time_period_value" : 5,
                                        "time_period_uot" : "DAYS"
                                    },
    "assign_to" : {
                      "unit_identifier" : { "name" : "Admin Unit"}
                  },
    "performed_for" : {
                          "subscription_identifier" : { "number" : "S60142"}
                      },
    "services_to_be_provided_set":    [
                                        {
                                             "product_identifier" : { "code" : "Installation"},
                                            "time_spend" : {
                                                                "time_period_value" : 10,
                                                                "time_period_uot"    : "WEEKS"
                                                            },
                                           "resource_request":{
                                                            "requested_by_group_identifier" : {"name" : "Developers Group"},
                                                            "planned_date" : "2015-02-25T00:00:00",
                                                            "from_time" : "12:00",
                                                            "to_time" : "18:00",
                                                            "requested_by_unit_identifier" : {"name" : "U1"},
                                                            "requested_by_user_identifier" : {"username" : "MPAdministrator"},
                                                            "requested_resource_plan_entry_identifier" : { "number" : "1827"},
                                                            "requested_one_time_service_identifier":{"code" : "Installation"},
                                                            "number_of_resources":1
                                           }
                                        }
                                    ],
       "udf_float_1": 10,
       "udf_float_2": 12,
       "udf_float_3": 13,
       "udf_float_4": 14,
       "udf_string_1": "userfield1",
       "udf_string_2": "userfield2",
       "udf_string_3": "userfield3",
       "udf_date_1" :   "2014-08-01T09:00:00",
       "udf_date_2" :   "2014-08-01T09:00:00",
       "udf_date_3" :   "2014-08-01T09:00:00",
       "udf_string_4": "userfield4",
       "udf_date_4" :   "2014-08-01T09:00:00",
       "udf_string_5": "userfield5",
       "udf_string_6": "userfield6",
       "udf_string_7": "userfield7",
       "udf_string_8": "userfield8",
       "privacy_level_identifier":
       {
           "id": "0BA1A4672D1A071351BB1297A99F2915"
       },
       "owned_by_group_identifier":
        {
           "name": "Nicosia Office",
           "id": "68D54DA033606669621E3D2E4B355DA0"
       },
    "notes": "ACTIVITY"
 }

Response:

Code Block

language	javascript
theme	Confluence	language	javascript
linenumbers	true

{
    "status":
    {
        "message": null,
        "description": null,
        "code": "OK"
    },
    "data":
    {
        "udf_string_10": null,
        "udf_float_1": 10,
        "udf_string_11": null,
        "udf_float_2": 12,
        "udf_string_12": null,
        "udf_float_3": 13,
        "udf_string_13": null,
        "udf_float_4": 14,
        "udf_string_14": null,
        "udf_float_5": null,
        "udf_string_15": null,
        "udf_string_16": null,
        "udf_float_6": null,
        "udf_string_1": "userfield1",
        "udf_string_2": "userfield2",
        "udf_float_7": null,
        "privacy_level":
        {
            "number": null,
            "hierarchy_level": 1,
            "name": "3",
            "id": "0BA1A4672D1A071351BB1297A99F2915"
        },
        "contact_information":
        {
            "last_name": "Xenofontos ",
            "life_cycle_state": "FINANCIAL",
            "middle_name": "Iatrou",
            "company_profile": null,
            "title": "Mr",
            "type": "PERSON",
            "first_name": "Kyriacos",
            "name": "Kyriacos Xenofontos",
            "id": "31260911295E70BB660EBEB0C4F941AC",
            "company_name": null,
            "demographics":
            {
                "gender": "MALE",
                "passport_issued_by_country":
                {
                    "name": "UNITED KINGDOM",
                    "id": "126"
                },
                "passport_number": "3463463",
                "social_security_number": "73473567",
                "country_of_residence":
                {
                    "name": "UNITED KINGDOM",
                    "id": "126"
                },
                "industry_sector": null,
                "date_of_birth":
                {
                    "month": 5,
                    "day": 6,
                    "year": 1988
                },
                "name_day":
                {
                    "month": 5,
                    "day": 3
                },
                "id_number": "87878000",
                "id_issued_by_country":
                {
                    "name": "UNITED KINGDOM",
                    "id": "126"
                },
                "industry": null
            }
        },
        "udf_string_3": "userfield3",
        "udf_float_8": null,
        "udf_string_4": "userfield4",
        "udf_float_9": null,
        "udf_string_5": "userfield5",
        "udf_string_6": "userfield6",
        "udf_string_7": "userfield7",
        "udf_string_8": "userfield8",
        "udf_string_9": null,
        "id": "975C62DEB1B54E5BB212B2ADFB52BE6F",
        "expected_completion_date": "2015-02-28T09:00:00",
        "time_to_completion":
        {
            "time_period_value": 4,
            "time_period_uot": "DAYS"
        },
        "time_overdue":
        {
            "time_period_value": null,
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}

...