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This method is updating a service request's temporary resolution information and sets the service request to life cycle state "Temporary Resolved". A single service request can be temporarily resolved by each call. |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
| service_request_identifier (mandatory) | Service Request identifier | The identifier of the service request that should be updated. The allowed service request identifier fields are the following:
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description (optional) | String | A description of the service request that will be updated | ||||||
notes (optional) | String | Shared notes fir the service request | ||||||
(mandatory) | Service Request Temporary Resolution Object | The temporary resolution that will be provided for the specified service request | ||||||
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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