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Available from CRM.COM R5.0.0
Tip
Excerpt

This method returns all service requests which are in life cycle state "Temporary Resolved". Multiple service requests are returned by each call. Note that identifiers are optional for this method.

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Name

Type

Description

token

String

The token retrieved from the login method

accounts_receivable_identifier

(optional)

Accounts receivable identifier

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

Include Page
V4:accounts_receivable_identifier
V4:accounts_receivable_identifier

type_identifier
(optional)

Service request type identifier

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

Include Page
V4:service_request_type_identifier
V4:service_request_type_identifier

 caller_identifier

(optional)

Contact information identifier

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

Include Page
v4:contact_information_identifier
v4:contact_information_identifier

category_identifier

(optional)

Service Request Category Identifier

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

Include Page
V4:service_request_category_identifier
V4:service_request_category_identifier

number_of_results

(optional)

Number

The number of results that can be retrieved through each call

Tip

Available from CRM.COM R13.0.0

offset

(optional)

Number

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip

Available from CRM.COM R13.0.0

fields_set

(optional)

List of Strings, comma separated 

A list of fields that should be included in the results. If not specified then all the available fields will be returned

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