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This method is updating a service request's response information and sets the service request to life cycle state "Responded". A single service request can be responded by each call. |
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| Available from CRM.COM R5.0 . 0 |
Resource URL
Parameters
Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
| service_request_identifier (mandatory) | Service Request identifier | The identifier of the service request that should be updated. The allowed service request identifier fields are the following:
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description (optional) | String | A description of the service request that will be updated | ||||||
notes (optional) | String | Shared notes fir the service request | ||||||
status_identifier (mandatory) | Service Request Status Identifier | The status of the service request. The allowed service request status identifier fields are the following:
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(mandatory) | Service Request Response Object | The response that will be provided for the specified service request | ||||||
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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