| Excerpt |
|---|
This method is updating a service request by setting the response acceptance information, considering that the specified response category is configured to require customer acceptance. A single service request can be accepted by each call |
| Tip |
|---|
Available from CRM.COM R9.0.0 |
...
Resource URL
Parameters
Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
| service_request_identifier (mandatory) | Service Request identifier | The identifier of the service request that should be updated. The allowed service request identifier fields are the following:
| ||||||
description (optional) | String | A description of the service request that will be updated | ||||||
notes (optional) | String | Shared notes fir the service request | ||||||
accepted_by_identifier (mandatory) | Contact Information Identifier | The contact information that accepted the response on behalf of the customer. The allowed contact information identifier fields are the following:
| ||||||
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
...