Tip
Available from CRM.COM R5.0.0

Table of Contents

maxLevel	2

GET service_requests/show

This method returns information related with a service request. A single service request is returned by each call

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(mandatory)

...

Service Request identifier

The identifier of the service request that should be returned as a result. The allowed service request identifier fields are the following:

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
    "status":
    {
        "message": null,
        "description": null,
        "code": "OK"
    },
    "data":
    {
        "actual_completion_date": "2015-01-25T11:34:00",
        "response":
        {
            "responded_by":
            {
                "person_name": "x_poulli",
                "username": "x_poulli",
                "id": "D0B5657F42ED3331694BAE21DF971807",
                "email": null
            },
            "response_date": "2015-01-25T11:30:38",
            "description": null,
            "category":
            {
                "name": "Test",
                "id": "6B2B6078E8240217B5F15025A0065AD1",
                "description": "test",
                "code": "test"
            }
        },
        "services_set":
        [
        ],
        "related_service_requests_set":
        [
        ],
        "udf_float_1": null,
        "udf_float_2": null,
        "udf_float_3": null,
        "number": "74",
        "udf_float_4": null,
        "impact_level": "IMPACT3",
        "caller":
        {
            "last_name": "Xenofontos ",
            "life_cycle_state": "FINANCIAL",
            "middle_name": "Iatrou",
            "company_profile": null,
            "title": "Mr",
            "type": "PERSON",
            "first_name": "Kyriacos",
            "name": "Kyriacos Xenofontos",
            "id": "31260911295E70BB660EBEB0C4F941AC",
            "company_name": null,
            "demographics":
            {
                "gender": "MALE",
                "passport_number": "3463463",
                "social_security_number": "73473567",
                "industry_sector": null,
                "date_of_birth":
                {
                    "month": 5,
                    "day": 6,
                    "year": 1988
                },
                "name_day":
                {
                    "month": 5,
                    "day": 3
                },
                "id_number": "87878000",
                "industry": null
            }
        },
        "udf_string_1": null,
        "assigned_to":
        {
            "unit":
            {
                "community_name": null,
                "group_name": "Main Group",
                "name": "Marketing Unit",
                "id": "83922FE923563679768A94F58CAB5569",
                "description": "r1c1",
                "alternative_code": null
            },
            "user": null
        },
        "udf_string_2": null,
        "estimated_completion_time":
        {
            "time_period_value": 4,
            "time_period_uot": "DAYS"
        },
        "privacy_level": null,
        "udf_string_3": null,
        "udf_string_4": null,
        "urgency_level": "URGENCY3",
        "udf_string_5": null,
        "udf_string_6": null,
        "udf_string_7": null,
        "physical_goods_set":
        [
        ],
        "udf_string_8": null,
        "accounts_receivable":
        {
            "account_owner":
            {
                "last_name": "Xenofontos ",
                "life_cycle_state": "FINANCIAL",
                "middle_name": "Iatrou",
                "company_profile": null,
                "title": "Mr",
                "type": "PERSON",
                "first_name": "Kyriacos",
                "name": "Kyriacos Xenofontos",
                "id": "31260911295E70BB660EBEB0C4F941AC",
                "company_name": null,
                "demographics":
                {
                    "gender": "MALE",
                    "passport_number": "3463463",
                    "social_security_number": "73473567",
                    "industry_sector": null,
                    "date_of_birth":
                    {
                        "month": 5,
                        "day": 6,
                        "year": 1988
                    },
                    "name_day":
                    {
                        "month": 5,
                        "day": 3
                    },
                    "id_number": "87878000",
                    "industry": null
                }
            },
            "life_cycle_state": "ACTIVE",
            "number": "195",
            "name": "Xenofontos",
            "id": "5B51429862A7BCBAD60CC81982BBD45B"
        },
        "final_resolution":
        {
            "finally_resolved_by":
            {
                "person_name": "Simon Browndasda",
                "username": "DELBOY",
                "id": "29DE94EBF89A885822BAB8179F2F2686",
                "email": null
            },
            "final_resolution_date": "2015-01-25T11:32:25",
            "description": null,
            "category":
            {
                "name": "1222",
                "id": "F4A85C25BE7689A4F958FA4513DFC4EC",
                "description": null,
                "code": "ttt2"
            },
            "accepted_by":
            {
                "last_name": "Ioannou",
                "life_cycle_state": "FINANCIAL",
                "middle_name": null,
                "company_profile": null,
                "title": null,
                "type": "PERSON",
                "first_name": "Marios 2",
                "name": "Marios 2 Ioannou",
                "id": "15737086FB481815D191A2C1E2D50E41",
                "company_name": null,
                "demographics":
                {
                    "gender": null,
                    "passport_issued_by_country": null,
                    "passport_number": null,
                    "social_security_number": null,
                    "country_of_residence": null,
                    "industry_sector": null,
                    "date_of_birth":
                    {
                        "month": null,
                        "day": null,
                        "year": null
                    },
                    "name_day":
                    {
                        "month": null,
                        "day": null
                    },
                    "id_number": null,
                    "id_issued_by_country": null,
                    "industry": null
                }
            }
        },
        "temporary_resolution":
        {
            "description": null,
            "temporarily_resolved_by":
            {
                "person_name": "CRM DEMO",
                "username": "crmdemo",
                "id": "EE45E7939403344B3AA5F7B8BAC55455",
                "email": null
            },
            "category":
            {
                "name": "new",
                "id": "8FB4860BF9F45357E5387FB4A339A008",
                "description": "new",
                "code": "new"
            },
            "accepted_by":
            {
                "last_name": "Browndasda",
                "life_cycle_state": "FINANCIAL",
                "middle_name": "fsafa",
                "company_profile": null,
                "title": null,
                "type": "PERSON",
                "first_name": "Simon",
                "name": "Simon Browndasda",
                "id": "99A9AF3ACF4991ED5E1DB1DEFB72209A",
                "company_name": null,
                "demographics":
                {
                    "gender": "MALE",
                    "passport_issued_by_country": null,
                    "passport_number": null,
                    "social_security_number": "230664",
                    "industry_sector": null,
                    "date_of_birth":
                    {
                        "month": 1,
                        "day": 1,
                        "year": 1947
                    },
                    "name_day":
                    {
                        "month": 1,
                        "day": 1
                    },
                    "id_number": "895623",
                    "industry": null
                }
            }
        },
        "id": "5E74D7AEB3E4F50C8A126136FF84F17C",
        "caller_email": "mariosmichael88@gmail.com",
        "udf_date_1": null,
        "udf_date_2": null,
        "priority_level": 9,
        "referring_to":
        {
            "subscription": null,
            "job": null
        },
        "udf_date_3": null,
        "expected_completion_date": "2015-01-29T11:29:04",
        "udf_date_4": null,
        "start_date": "2015-01-25T11:29:04",
        "time_overdue":
        {
            "time_period_value": null,
            "time_period_uot": null
        },
        "time_to_completion":
        {
            "time_period_value": null,
            "time_period_uot": null
        },
        "owned_by_group":
        {
            "community_name": null,
            "name": "Main Group",
            "id": "84F33366CB592BAAE7E2044D93611C6A",
            "description": "Main Group",
            "alternative_code": "das"
        },
        "log_information":
        {
            "updated_date": "2015-01-25T11:34:06",
            "created_by_unit":
            {
                "community_name": null,
                "group_name": "Main Group",
                "name": "Admin Unit",
                "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                "description": "r1",
                "alternative_code": "MG"
            },
            "created_date": "2015-01-25T11:29:04",
            "updated_by_unit":
            {
                "community_name": null,
                "group_name": "Main Group",
                "name": "Admin Unit",
                "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                "description": "r1",
                "alternative_code": "MG"
            },
            "created_by_user":
            {
                "person_name": "MPAdministrator",
                "username": "MPAdministrator",
                "id": "1",
                "email": null
            },
            "updated_by_user":
            {
                "person_name": "MPAdministrator",
                "username": "MPAdministrator",
                "id": "1",
                "email": null
            }
        },
        "status":
        {
            "name": "Completed",
            "id": "C59D6A61EC8D9326C57799272BD92264",
            "description": "COMPLETE",
            "alternative_code": "CMPL"
        },
        "life_cycle_state": "COMPLETED",
        "type":
        {
            "name": "Service Request Type",
            "id": "0DC7C27F29128F502F58EFD2CFA6B6FB",
            "description": "test type",
            "alternative_code": "SRT_1"
        },
        "category":
        {
            "classification": "REPORT_AN_INCIDENT",
            "name": "Test",
            "id": "6B2B6078E8240217B5F15025A0065AD1",
            "description": "test",
            "code": null
        }
    }
}

GET service_requests/list

This method returns information related with service requests. Multiple service requests are returned by each call

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(semi-optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(semi-optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(semi-optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify at least one of the semi-optional parameters.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
    "status":
    {
        "message": null,
        "description": null,
        "code": "OK"
    },
    "data":
    [
        {
            "actual_completion_date": null,
            "response":
            {
                "responded_by": null,
                "response_date": null,
                "description": null,
                "category": null
            },
            "services_set":
            [
            ],
            "related_service_requests_set":
            [
            ],
            "udf_float_1": null,
            "udf_float_2": null,
            "udf_float_3": null,
            "number": "41",
            "udf_float_4": null,
            "impact_level": "IMPACT3",
            "caller":
            {
                "last_name": "Georgiou",
                "life_cycle_state": "FINANCIAL",
                "middle_name": null,
                "company_profile": null,
                "title": "Miss",
                "type": "PERSON",
                "first_name": "Michalis1",
                "name": "Michalis1 Georgiou",
                "id": "02B4928EE8C9A170F888264D686927DD",
                "company_name": null,
                "demographics":
                {
                    "gender": "FEMALE",
                    "passport_issued_by_country": null,
                    "passport_number": "123456789",
                    "social_security_number": "45545123",
                    "industry_sector": null,
                    "date_of_birth":
                    {
                        "month": null,
                        "day": null,
                        "year": null
                    },
                    "name_day":
                    {
                        "month": null,
                        "day": null
                    },
                    "id_number": "454545",
                    "id_issued_by_country": null,
                    "industry": null
                }
            },
            "udf_string_1": null,
            "assigned_to":
            {
                "unit":
                {
                    "group_name": "Developers Group",
                    "name": "Developers Unit",
                    "id": "C4370788B2630BC8A99E8C7397406C09",
                    "description": null,
                    "alternative_code": null
                },
                "user":
                {
                    "person_name": "x_poulli",
                    "username": "x_poulli",
                    "id": "D0B5657F42ED3331694BAE21DF971807"
                }
            },
            "udf_string_2": null,
            "estimated_completion_time":
            {
                "time_period_value": 1,
                "time_period_uot": "WEEKS"
            },
            "privacy_level": null,
            "udf_string_3": null,
            "udf_string_4": null,
            "urgency_level": "URGENCY3",
            "udf_string_5": null,
            "udf_string_6": null,
            "udf_string_7": null,
            "physical_goods_set":
            [
            ],
            "udf_string_8": null,
            "accounts_receivable":
            {
                "account_owner":
                {
                    "last_name": "Georgiou",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": null,
                    "company_profile": null,
                    "title": "Miss",
                    "type": "PERSON",
                    "first_name": "Michalis1",
                    "name": "Michalis1 Georgiou",
                    "id": "02B4928EE8C9A170F888264D686927DD",
                    "company_name": null,
                    "demographics":
                    {
                        "gender": "FEMALE",
                        "passport_issued_by_country": null,
                        "passport_number": "123456789",
                        "social_security_number": "45545123",
                        "industry_sector": null,
                        "date_of_birth":
                        {
                            "month": null,
                            "day": null,
                            "year": null
                        },
                        "name_day":
                        {
                            "month": null,
                            "day": null
                        },
                        "id_number": "454545",
                        "id_issued_by_country": null,
                        "industry": null
                    }
                },
                "life_cycle_state": "ACTIVE",
                "number": "25",
                "name": "Persy Xen 1",
                "id": "4D5FC73366965D25D725289941A3B4F3"
            },
            "final_resolution":
            {
                "finally_resolved_by":
                {
                    "person_name": "hannibal",
                    "username": "hannibal",
                    "id": "2C008EB82E0DBC7722E93F207E2091CE"
                },
                "final_resolution_date": "2014-12-30T09:50:26",
                "description": null,
                "category":
                {
                    "name": "new",
                    "id": "8665BD898737C484F49146B05506EBE6",
                    "description": null,
                    "code": "NN"
                },
                "accepted_by":
                {
                    "last_name": "Testing",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": null,
                    "company_profile": null,
                    "title": null,
                    "type": "PERSON",
                    "first_name": "myInstall1",
                    "name": "myInstall1 Testing",
                    "id": "08770EB5E378132B918097DBE1C64923",
                    "company_name": null,
                    "demographics":
                    {
                        "gender": "MALE",
                        "passport_issued_by_country": null,
                        "passport_number": null,
                        "social_security_number": null,
                        "country_of_residence": null,
                        "industry_sector": null,
                        "date_of_birth":
                        {
                            "month": 2,
                            "day": 1,
                            "year": 1324
                        },
                        "name_day":
                        {
                            "month": null,
                            "day": null
                        },
                        "id_number": null,
                        "id_issued_by_country": null,
                        "industry": null
                    }
                }
            },
            "temporary_resolution":
            {
                "description": "ff",
                "temporarily_resolved_by": null,
                "category": null,
                "accepted_by": null
            },
            "id": "F68ACE047A967D7A2BCD81FA76234C58",
            "caller_email": null,
            "udf_date_1": null,
            "udf_date_2": null,
            "priority_level": 9,
            "referring_to":
            {
                "subscription": null,
                "job": null
            },
            "udf_date_3": null,
            "expected_completion_date": "2014-12-26T09:50:01",
            "udf_date_4": null,
            "start_date": "2014-12-19T09:49:30",
            "time_overdue":
            {
                "time_period_value": 2.0506912442396312,
                "time_period_uot": "MONTHS"
            },
            "time_to_completion":
            {
                "time_period_value": null,
                "time_period_uot": null
            },
            "owned_by_group":
            {
                "name": "Main Group",
                "id": "84F33366CB592BAAE7E2044D93611C6A",
                "description": "Main Group",
                "alternative_code": "das"
            },
            "log_information":
            {
                "updated_date": "2014-12-19T09:51:44",
                "created_by_unit":
                {
                    "group_name": "Main Group",
                    "name": "Admin Unit",
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "description": "r1",
                    "alternative_code": "MG"
                },
                "created_date": "2014-12-19T09:49:30",
                "updated_by_unit":
                {
                    "group_name": "Main Group",
                    "name": "Admin Unit",
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "description": "r1",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "Marios Lannister",
                    "username": "MPAdministrator",
                    "id": "1"
                },
                "updated_by_user":
                {
                    "person_name": "Marios Lannister",
                    "username": "MPAdministrator",
                    "id": "1"
                }
            },
            "status":
            {
                "name": "Final Resolved",
                "id": "C01A1977A02AC720B4447C359FEB8D1A",
                "description": null,
                "alternative_code": "FIN_RES"
            },
            "life_cycle_state": "FINAL_RESOLVED",
            "type":
            {
                "name": "Service Request Type",
                "id": "0DC7C27F29128F502F58EFD2CFA6B6FB",
                "description": "test type",
                "alternative_code": "SRT_1"
            },
            "category":
            {
                "classification": "STANDARD_CHANGE",
                "name": "System errors",
                "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                "description": null,
                "code": null
            }
        },
        {
            "actual_completion_date": null,
            "response":
            {
                "responded_by":
                {
                    "person_name": "a_paparitsidis",
                    "username": "a_paparitsidis",
                    "id": "09C121C17E011C96DBF7D76BEAF4A4A0"
                },
                "response_date": null,
                "description": null,
                "category":
                {
                    "name": "System errors",
                    "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                    "description": null,
                    "code": "Syst"
                }
            },
            "services_set":
            [
                {
                    "id": "0739B88291996B9B1AA86BF351DA4F24",
                    "product":
                    {
                        "product_type":
                        {
                            "physical_good_type": null,
                            "service_type": "ONETIME",
                            "used_for_provisioning": true,
                            "composition_method": "FLAT",
                            "classification": "SERVICES",
                            "name": "One Time Services",
                            "id": "7EDF537A938DECAB1352E6EEAD54A5D0",
                            "description": "A type which is used for one time services",
                            "alternative_code": "OTS"
                        },
                        "id": "9485FC0F5C75279E4E8E1FF3B7B247AE",
                        "description": null,
                        "code": "OTP002",
                        "alternative_code": "OTP002"
                    }
                },
                {
                    "id": "7407A358443FDF672EDED4791024A59C",
                    "product":
                    {
                        "product_type":
                        {
                            "physical_good_type": null,
                            "service_type": "ONETIME",
                            "used_for_provisioning": true,
                            "composition_method": "FLAT",
                            "classification": "SERVICES",
                            "name": "One Time Services",
                            "id": "7EDF537A938DECAB1352E6EEAD54A5D0",
                            "description": "A type which is used for one time services",
                            "alternative_code": "OTS"
                        },
                        "id": "891E24F7F1C8C79A1E179B670680E611",
                        "description": null,
                        "code": "OTP001",
                        "alternative_code": "OTP001"
                    }
                }
            ],
            "related_service_requests_set":
            [
                {
                    "service_request":
                    {
                        "accounts_receivable":
                        {
                            "life_cycle_state": "ACTIVE",
                            "number": "195",
                            "name": "Xenofontos",
                            "id": "5B51429862A7BCBAD60CC81982BBD45B"
                        },
                        "life_cycle_state": "PENDING",
                        "number": "34",
                        "id": "316BEB78D309BAF2A15F1B99E6EDE28D",
                        "description": "sdfgdsgsdg"
                    },
                    "id": "030CC923C93407E496BC3EE9A677A06F"
                },
                {
                    "service_request":
                    {
                        "accounts_receivable":
                        {
                            "life_cycle_state": "ACTIVE",
                            "number": "195",
                            "name": "Xenofontos",
                            "id": "5B51429862A7BCBAD60CC81982BBD45B"
                        },
                        "life_cycle_state": "PENDING",
                        "number": "35",
                        "id": "6258D643BCFF0766BF3BF58ADFC9E5FC",
                        "description": null
                    },
                    "id": "1CF3CABCCD86FD5F3AAE38CF57FA1714"
                }
            ],
            "udf_float_1": null,
            "udf_float_2": null,
            "udf_float_3": null,
            "number": "42",
            "udf_float_4": null,
            "impact_level": "IMPACT3",
            "caller":
            {
                "last_name": "Xenofontos ",
                "life_cycle_state": "FINANCIAL",
                "middle_name": "Iatrou",
                "company_profile": null,
                "title": "Mr",
                "type": "PERSON",
                "first_name": "Kyriacos",
                "name": "Kyriacos Xenofontos",
                "id": "31260911295E70BB660EBEB0C4F941AC",
                "company_name": null,
                "demographics":
                {
                    "gender": "MALE",
                    "passport_number": "3463463",
                    "social_security_number": "73473567",
                    "industry_sector": null,
                    "date_of_birth":
                    {
                        "month": 5,
                        "day": 6,
                        "year": 1988
                    },
                    "name_day":
                    {
                        "month": 5,
                        "day": 3
                    },
                    "id_number": "87878000",
                    "industry": null
                }
            },
            "udf_string_1": null,
            "assigned_to":
            {
                "unit":
                {
                    "group_name": "Main Group",
                    "name": "Admin Unit",
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "description": "r1",
                    "alternative_code": "MG"
                },
                "user":
                {
                    "person_name": "Marios Lannister",
                    "username": "MPAdministrator",
                    "id": "1"
                }
            },
            "udf_string_2": null,
            "estimated_completion_time":
            {
                "time_period_value": 1.1428571428571428,
                "time_period_uot": "WEEKS"
            },
            "privacy_level": null,
            "udf_string_3": null,
            "udf_string_4": null,
            "urgency_level": "URGENCY3",
            "udf_string_5": null,
            "udf_string_6": null,
            "udf_string_7": null,
            "physical_goods_set":
            [
            ],
            "udf_string_8": null,
            "accounts_receivable":
            {
                "account_owner":
                {
                    "last_name": "Xenofontos ",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": "Iatrou",
                    "company_profile": null,
                    "title": "Mr",
                    "type": "PERSON",
                    "first_name": "Kyriacos",
                    "name": "Kyriacos Xenofontos",
                    "id": "31260911295E70BB660EBEB0C4F941AC",
                    "company_name": null,
                    "demographics":
                    {
                        "gender": "MALE",
                        "passport_number": "3463463",
                        "social_security_number": "73473567",
                        "industry_sector": null,
                        "date_of_birth":
                        {
                            "month": 5,
                            "day": 6,
                            "year": 1988
                        },
                        "name_day":
                        {
                            "month": 5,
                            "day": 3
                        },
                        "id_number": "87878000",
                        "industry": null
                    }
                },
                "life_cycle_state": "ACTIVE",
                "number": "195",
                "name": "Xenofontos",
                "id": "5B51429862A7BCBAD60CC81982BBD45B"
            },
            "final_resolution":
            {
                "finally_resolved_by":
                {
                    "person_name": "crmdemo",
                    "username": "crmdemo",
                    "id": "EE45E7939403344B3AA5F7B8BAC55455",
                    "email": null
                },
                "final_resolution_date": "2014-12-31T12:14:40",
                "description": null,
                "category":
                {
                    "name": "new",
                    "id": "8665BD898737C484F49146B05506EBE6",
                    "description": null,
                    "code": "NN"
                },
                "accepted_by":
                {
                    "last_name": "employee",
                    "life_cycle_state": "MARKETING",
                    "middle_name": null,
                    "company_profile": null,
                    "title": null,
                    "type": "PERSON",
                    "first_name": "test",
                    "name": "test employee",
                    "id": "62EC577A5B39F453B6319FF76F8BA490",
                    "company_name": null,
                    "demographics":
                    {
                        "gender": null,
                        "passport_issued_by_country": null,
                        "passport_number": null,
                        "social_security_number": null,
                        "country_of_residence": null,
                        "industry_sector": null,
                        "date_of_birth":
                        {
                            "month": 0,
                            "day": 0,
                            "year": 0
                        },
                        "name_day":
                        {
                            "month": null,
                            "day": null
                        },
                        "id_number": null,
                        "id_issued_by_country": null,
                        "industry": null
                    }
                }
            },
            "temporary_resolution":
            {
                "description": null,
                "temporarily_resolved_by": null,
                "category":
                {
                    "name": "temp",
                    "id": "D7BB37967FFE45D7FD4F802648806991",
                    "description": "tt",
                    "code": "tt"
                },
                "accepted_by":
                {
                    "last_name": "Browndasda",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": "fsafa",
                    "company_profile": null,
                    "title": null,
                    "type": "PERSON",
                    "first_name": "Simon",
                    "name": "Simon Browndasda",
                    "id": "99A9AF3ACF4991ED5E1DB1DEFB72209A",
                    "company_name": null,
                    "demographics":
                    {
                        "gender": "MALE",
                        "passport_issued_by_country": null,
                        "passport_number": null,
                        "social_security_number": "230664",
                        "industry_sector": null,
                        "date_of_birth":
                        {
                            "month": 1,
                            "day": 1,
                            "year": 1947
                        },
                        "name_day":
                        {
                            "month": 1,
                            "day": 1
                        },
                        "id_number": "895623",
                        "industry": null
                    }
                }
            },
....
}

GET service_requests/get_overdue

This method returns all service requests which are not completed and are past their expected completion time. Multiple service requests are returned by each call. Note that identifiers are optional for this method.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
       "status":
       {
           "message": null,
           "description": null,
           "code": "OK"
       },
       "data":
       [
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by": null,
                   "response_date": null,
                   "description": null,
                   "category": null
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "41",
               "udf_float_4": null,
               "impact_level": "IMPACT3",
               "caller":
               {
                   "last_name": "Georgiou",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": null,
                   "company_profile": null,
                   "title": "Miss",
                   "type": "PERSON",
                   "first_name": "Michalis1",
                   "name": null,
                   "id": "02B4928EE8C9A170F888264D686927DD",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "FEMALE",
                       "passport_issued_by_country": null,
                       "passport_number": "123456789",
                       "social_security_number": "45545123",
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": "454545",
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
                       "name": "Developers Unit",
                       "id": "C4370788B2630BC8A99E8C7397406C09",
                       "description": null,
                       "alternative_code": null
                   },
                   "user":
                   {
                       "person_name": "x_poulli",
                       "username": "x_poulli",
                       "id": "D0B5657F42ED3331694BAE21DF971807",
                       "email": null
                   }
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": "URGENCY3",
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Georgiou",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": null,
                       "company_profile": null,
                       "title": "Miss",
                       "type": "PERSON",
                       "first_name": "Michalis1",
                       "name": null,
                       "id": "02B4928EE8C9A170F888264D686927DD",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "FEMALE",
                           "passport_issued_by_country": null,
                           "passport_number": "123456789",
                           "social_security_number": "45545123",
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": "454545",
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "25",
                   "name": "Persy Xen 1",
                   "id": "4D5FC73366965D25D725289941A3B4F3"
               },
               "final_resolution":
               {
                   "final_resolution_date": "2014-12-30T09:50:26",
                   "description": null,
                   "category":
                   {
                       "name": "new",
                       "id": "8665BD898737C484F49146B05506EBE6",
                       "description": null,
                       "code": "NN"
                   }
               },
               "temporary_resolution":
               {
                   "description": "ff",
                   "temporarily_resolved_by": null,
                   "category": null
               },
               "id": "F68ACE047A967D7A2BCD81FA76234C58",
               "caller_email": null,
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": 9,
               "referring_to":
               {
                   "subscription": null,
                   "job": null
               },
               "udf_date_3": null,
               "expected_completion_date": "2014-12-26T09:50:01",
               "udf_date_4": null,
               "start_date": "2014-12-19T09:49:30",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Main Group",
                   "id": "84F33366CB592BAAE7E2044D93611C6A",
                   "description": "Main Group",
                   "alternative_code": "das"
               },
               "status":
               {
                   "name": "Final Resolved",
                   "id": "C01A1977A02AC720B4447C359FEB8D1A",
                   "description": null,
                   "alternative_code": "FIN_RES"
               },
               "life_cycle_state": "FINAL_RESOLVED",
               "type":
               {
                   "name": "Service Request Type",
                   "id": "0DC7C27F29128F502F58EFD2CFA6B6FB",
                   "description": "test type",
                   "alternative_code": "SRT_1"
               },
               "category":
               {
                   "classification": "STANDARD_CHANGE",
                   "name": "System errors",
                   "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                   "description": null,
                   "alternative_code": null
               }
           },
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by": null,
                   "response_date": null,
                   "description": null,
                   "category": null
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "42",
               "udf_float_4": null,
               "impact_level": "IMPACT3",
               "caller":
               {
                   "last_name": "Xenofontos ",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": "Iatrou",
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Kyriakos",
                   "name": null,
                   "id": "31260911295E70BB660EBEB0C4F941AC",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "MALE",
                       "passport_issued_by_country": null,
                       "passport_number": null,
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": "87878000",
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "community_name": null,
                       "group_name": "Main Group",
                       "name": "Admin Unit",
                       "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                       "description": "r1",
                       "alternative_code": "MG"
                   },
                   "user":
                   {
                       "person_name": "MPAdministrator",
                       "username": "MPAdministrator",
                       "id": "1",
                       "email": null
                   }
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": "URGENCY3",
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Xenofontos ",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": "Iatrou",
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Kyriakos",
                       "name": null,
                       "id": "31260911295E70BB660EBEB0C4F941AC",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_issued_by_country": null,
                           "passport_number": null,
                           "social_security_number": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": "87878000",
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "195",
                   "name": "Xenofontos",
                   "id": "5B51429862A7BCBAD60CC81982BBD45B"
               },
               "final_resolution":
               {
                   "final_resolution_date": null,
                   "description": null,
                   "category": null
               },
               "temporary_resolution":
               {
                   "description": null,
                   "temporarily_resolved_by": null,
                   "category": null
               },
               "id": "10DF7D4DC9F2DD82B640DE5F68DE6648",
               "caller_email": null,
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": 9,
               "referring_to":
               {
                   "subscription": null,
                   "job": null
               },
               "udf_date_3": null,
               "expected_completion_date": "2014-12-27T10:10:23",
               "udf_date_4": null,
               "start_date": "2014-12-19T10:09:01",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Main Group",
                   "id": "84F33366CB592BAAE7E2044D93611C6A",
                   "description": "Main Group",
                   "alternative_code": "das"
               },
               "status":
               {
                   "name": "Pending",
                   "id": "63A54BC33A5AB66C3878F0BB26415A8C",
                   "description": null,
                   "alternative_code": "PEN"
               },
               "life_cycle_state": "PENDING",
               "type":
               {
                   "name": "Service Request Type",
                   "id": "0DC7C27F29128F502F58EFD2CFA6B6FB",
                   "description": "test type",
                   "alternative_code": "SRT_1"
               },
               "category":
               {
                   "classification": "STANDARD_CHANGE",
                   "name": "System errors",
                   "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                   "description": null,
                   "alternative_code": null
               }
           },
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by": null,
                   "response_date": null,
                   "description": null,
                   "category": null
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "40",
               "udf_float_4": null,
               "impact_level": "IMPACT3",
               "caller":
               {
                   "last_name": "Ioannou5",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": null,
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Marios",
                   "name": null,
                   "id": "EE44F19F055556200505CBF21F61608D",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "MALE",
                       "passport_issued_by_country": null,
                       "passport_number": null,
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": null,
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
                       "name": "Developers Unit",
                       "id": "C4370788B2630BC8A99E8C7397406C09",
                       "description": null,
                       "alternative_code": null
                   },
                   "user":
                   {
                       "person_name": "x_poulli",
                       "username": "x_poulli",
                       "id": "D0B5657F42ED3331694BAE21DF971807",
                       "email": null
                   }
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": "URGENCY3",
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Ioannou5",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": null,
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Marios",
                       "name": null,
                       "id": "EE44F19F055556200505CBF21F61608D",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_issued_by_country": null,
                           "passport_number": null,
                           "social_security_number": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": null,
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "24",
                   "name": "mar_5",
                   "id": "F03236758EB0AD85518F17192B6AA65E"
               },
               "final_resolution":
               {
                   "final_resolution_date": null,
                   "description": null,
                   "category": null
               },
               "temporary_resolution":
               {
                   "description": "test",
                   "temporarily_resolved_by":
                   {
                       "person_name": "Simon Browndasda",
                       "username": "DELBOY",
                       "id": "29DE94EBF89A885822BAB8179F2F2686",
                       "email": null
                   },
                   "category":
                   {
                       "name": "temp",
                       "id": "D7BB37967FFE45D7FD4F802648806991",
                       "description": "tt",
                       "code": "tt"
                   }
               },
               "id": "D7C8BF3F6AB9EEEEDBEC0D1307D19E7A",
               "caller_email": null,
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": 9,
               "referring_to":
               {
                   "subscription": null,
                   "job": null
               },
               "udf_date_3": null,
               "expected_completion_date": "2014-12-26T09:40:57",
               "udf_date_4": null,
               "start_date": "2014-12-19T09:40:57",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Main Group",
                   "id": "84F33366CB592BAAE7E2044D93611C6A",
                   "description": "Main Group",
                   "alternative_code": "das"
               },
               "status":
               {
                   "name": "Temporary Resolved",
                   "id": "05E679983BF06916793DC2617A21FCD1",
                   "description": null,
                   "alternative_code": "TEMP_RES"
               },
               "life_cycle_state": "TEMPORARY_RESOLVED",
               "type":
               {
                   "name": "Service Request Type",
                   "id": "0DC7C27F29128F502F58EFD2CFA6B6FB",
                   "description": "test type",
                   "alternative_code": "SRT_1"
               },
               "category":
               {
                   "classification": "STANDARD_CHANGE",
                   "name": "System errors",
                   "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                   "description": null,
                   "alternative_code": null
               }
           }
       ]
}

GET service_requests/get_pending

This method returns all service requests which are in Pending life cycle state. Multiple service requests are returned by each call. Note that identifiers are optional for this method.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
       "status":
       {
           "message": null,
           "description": null,
           "code": "OK"
       },
       "data":
       [
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by": null,
                   "response_date": null,
                   "description": null,
                   "category":
                   {
                       "name": "System errors",
                       "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                       "description": null,
                       "code": "Syst"
                   }
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "13",
               "udf_float_4": null,
               "impact_level": "CUSTOM5",
               "caller": null,
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
                       "name": "Developers Unit",
                       "id": "C4370788B2630BC8A99E8C7397406C09",
                       "description": null,
                       "alternative_code": null
                   },
                   "user":
                   {
                       "person_name": "x_poulli",
                       "username": "x_poulli",
                       "id": "D0B5657F42ED3331694BAE21DF971807",
                       "email": null
                   }
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": null,
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Xenofontos ",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": "Iatrou",
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Kyriakos",
                       "name": null,
                       "id": "31260911295E70BB660EBEB0C4F941AC",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_issued_by_country": null,
                           "passport_number": null,
                           "social_security_number": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": "87878000",
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "195",
                   "name": "Xenofontos",
                   "id": "5B51429862A7BCBAD60CC81982BBD45B"
               },
               "final_resolution":
               {
                   "final_resolution_date": null,
                   "description": null,
                   "category": null
               },
               "temporary_resolution":
               {
                   "description": null,
                   "temporarily_resolved_by": null,
                   "category": null
               },
               "id": "9C2485138D28F4F89D9D7473F53C25C5",
               "caller_email": null,
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": null,
               "referring_to":
               {
                   "subscription":
                   {
                       "accounts_receivable":
                       {
                           "account_owner":
                           {
                               "last_name": "Xenofontos ",
                               "life_cycle_state": "FINANCIAL",
                               "middle_name": "Iatrou",
                               "company_profile": null,
                               "title": null,
                               "type": "PERSON",
                               "first_name": "Kyriakos",
                               "name": null,
                               "id": "31260911295E70BB660EBEB0C4F941AC",
                               "company_name": null,
                               "demographics":
                               {
                                   "gender": "MALE",
                                   "passport_issued_by_country": null,
                                   "passport_number": null,
                                   "social_security_number": null,
                                   "industry_sector": null,
                                   "date_of_birth":
                                   {
                                       "month": null,
                                       "day": null,
                                       "year": null
                                   },
                                   "name_day":
                                   {
                                       "month": null,
                                       "day": null
                                   },
                                   "id_number": "87878000",
                                   "id_issued_by_country": null,
                                   "industry": null
                               }
                           },
                           "life_cycle_state": "ACTIVE",
                           "number": "195",
                           "name": "Xenofontos",
                           "id": "5B51429862A7BCBAD60CC81982BBD45B"
                       },
                       "life_cycle_state": null,
                       "number": "S60225",
                       "type": null,
                       "id": "681905183544B0E30834B67A1AC8F634"
                   },
                   "job":
                   {
                       "accounts_receivable":
                       {
                           "account_owner":
                           {
                               "last_name": "Xenofontos ",
                               "life_cycle_state": "FINANCIAL",
                               "middle_name": "Iatrou",
                               "company_profile": null,
                               "title": null,
                               "type": "PERSON",
                               "first_name": "Kyriakos",
                               "name": null,
                               "id": "31260911295E70BB660EBEB0C4F941AC",
                               "company_name": null,
                               "demographics":
                               {
                                   "gender": "MALE",
                                   "passport_issued_by_country": null,
                                   "passport_number": null,
                                   "social_security_number": null,
                                   "industry_sector": null,
                                   "date_of_birth":
                                   {
                                       "month": null,
                                       "day": null,
                                       "year": null
                                   },
                                   "name_day":
                                   {
                                       "month": null,
                                       "day": null
                                   },
                                   "id_number": "87878000",
                                   "id_issued_by_country": null,
                                   "industry": null
                               }
                           },
                           "life_cycle_state": "ACTIVE",
                           "number": "195",
                           "name": "Xenofontos",
                           "id": "5B51429862A7BCBAD60CC81982BBD45B"
                       },
                       "life_cycle_state": "PENDING",
                       "number": "262",
                       "id": "C10DFAEFB7A97AA564BADC6883CD464B",
                       "description": "test description for tags"
                   }
               },
               "udf_date_3": null,
               "expected_completion_date": "2016-12-12T13:27:06",
               "udf_date_4": null,
               "start_date": "2014-12-12T13:27:06",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Main Group",
                   "id": "84F33366CB592BAAE7E2044D93611C6A",
                   "description": "Main Group",
                   "alternative_code": "das"
               },
               "log_information":
               {
                   "updated_date": "2014-12-12T14:38:17",
                   "created_by_unit":
                   {
                       "community_name": null,
                       "group_name": "Main Group",
                       "name": "Admin Unit",
                       "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                       "description": "r1",
                       "alternative_code": "MG"
                   },
                   "created_date": "2014-12-12T13:27:06",
                   "updated_by_unit":
                   {
                       "community_name": null,
                       "group_name": "Main Group",
                       "name": "Admin Unit",
                       "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                       "description": "r1",
                       "alternative_code": "MG"
                   },
                   "created_by_user":
                   {
                       "person_name": "MPAdministrator",
                       "username": "MPAdministrator",
                       "id": "1",
                       "email": null
                   },
                   "updated_by_user":
                   {
                       "person_name": "MPAdministrator",
                       "username": "MPAdministrator",
                       "id": "1",
                       "email": null
                   }
               },
               "status":
               {
                   "name": "eee",
                   "id": "007490C257B8CBFC20B44A6D61F45F09",
                   "description": null,
                   "alternative_code": "eee"
               },
               "life_cycle_state": "FINAL_RESOLVED",
               "type":
               {
                   "name": "Service Request Type 1",
                   "id": "600440718D8F1DB2E7DE7EDBA8EC06EC",
                   "description": "rrr",
                   "alternative_code": "rrr"
               },
               "category":
               {
                   "classification": "STANDARD_CHANGE",
                   "name": "System errors",
                   "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                   "description": null,
                   "alternative_code": null
               }
           },
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by":
                   {
                       "person_name": "x_poulli",
                       "username": "x_poulli",
                       "id": "D0B5657F42ED3331694BAE21DF971807",
                       "email": null
                   },
                   "response_date": "2014-12-31T17:16:54",
                   "description": "test",
                   "category":
                   {
                       "name": "Technical Problem",
                       "id": "EB1ED30F93661A9B75A9A078EA86A3FD",
                       "description": null,
                       "code": "Technic"
                   }
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "15",
               "udf_float_4": null,
               "impact_level": "CUSTOM5",
               "caller": null,
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
                       "name": "Developers Unit",
                       "id": "C4370788B2630BC8A99E8C7397406C09",
                       "description": null,
                       "alternative_code": null
                   },
                   "user":
                   {
                       "person_name": "x_poulli",
                       "username": "x_poulli",
                       "id": "D0B5657F42ED3331694BAE21DF971807",
                       "email": null
                   }
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": "CUSTOM1",
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Xenofontos ",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": "Iatrou",
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Kyriakos",
                       "name": null,
                       "id": "31260911295E70BB660EBEB0C4F941AC",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_issued_by_country": null,
                           "passport_number": null,
                           "social_security_number": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": "87878000",
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "195",
                   "name": "Xenofontos",
                   "id": "5B51429862A7BCBAD60CC81982BBD45B"
               },
               "final_resolution":
               {
                   "final_resolution_date": "2014-12-29T17:17:40",
                   "description": null,
                   "category":
                   {
                       "name": "123",
                       "id": "A7B09F68791CBF611C6A046606B65B5F",
                       "description": null,
                       "code": null
                   }
               },
               "temporary_resolution":
               {
                   "description": null,
                   "temporarily_resolved_by":
                   {
                       "person_name": "CRM DEMO",
                       "username": "crmdemo",
                       "id": "EE45E7939403344B3AA5F7B8BAC55455",
                       "email": null
                   },
                   "category":
                   {
                       "name": "temp res 1",
                       "id": "16744837A588AD422393D3F3985C0E07",
                       "description": null,
                       "code": "temp res 1"
                   }
               },
               "id": "B8081CA1480F4F74F64E7966A6F95F28",
               "caller_email": null,
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": null,
               "referring_to":
               {
                   "subscription":
                   {
                       "accounts_receivable":
                       {
                           "account_owner":
                           {
                               "last_name": "Xenofontos ",
                               "life_cycle_state": "FINANCIAL",
                               "middle_name": "Iatrou",
                               "company_profile": null,
                               "title": null,
                               "type": "PERSON",
                               "first_name": "Kyriakos",
                               "name": null,
                               "id": "31260911295E70BB660EBEB0C4F941AC",
                               "company_name": null,
                               "demographics":
                               {
                                   "gender": "MALE",
                                   "passport_issued_by_country": null,
                                   "passport_number": null,
                                   "social_security_number": null,
                                   "industry_sector": null,
                                   "date_of_birth":
                                   {
                                       "month": null,
                                       "day": null,
                                       "year": null
                                   },
                                   "name_day":
                                   {
                                       "month": null,
                                       "day": null
                                   },
                                   "id_number": "87878000",
                                   "id_issued_by_country": null,
                                   "industry": null
                               }
                           },
                           "life_cycle_state": "ACTIVE",
                           "number": "195",
                           "name": "Xenofontos",
                           "id": "5B51429862A7BCBAD60CC81982BBD45B"
                       },
                       "life_cycle_state": null,
                       "number": "S60225",
                       "type": null,
                       "id": "681905183544B0E30834B67A1AC8F634"
                   },
                   "job":
                   {
                       "accounts_receivable":
                       {
                           "account_owner":
                           {
                               "last_name": "Xenofontos ",
                               "life_cycle_state": "FINANCIAL",
                               "middle_name": "Iatrou",
                               "company_profile": null,
                               "title": null,
                               "type": "PERSON",
                               "first_name": "Kyriakos",
                               "name": null,
                               "id": "31260911295E70BB660EBEB0C4F941AC",
                               "company_name": null,
                               "demographics":
                               {
                                   "gender": "MALE",
                                   "passport_issued_by_country": null,
                                   "passport_number": null,
                                   "social_security_number": null,
                                   "industry_sector": null,
                                   "date_of_birth":
                                   {
                                       "month": null,
                                       "day": null,
                                       "year": null
                                   },
                                   "name_day":
                                   {
                                       "month": null,
                                       "day": null
                                   },
                                   "id_number": "87878000",
                                   "id_issued_by_country": null,
                                   "industry": null
                               }
                           },
                           "life_cycle_state": "ACTIVE",
                           "number": "195",
                           "name": "Xenofontos",
                           "id": "5B51429862A7BCBAD60CC81982BBD45B"
                       },
                       "life_cycle_state": "PENDING",
                       "number": "263",
                       "id": "EDF32FF51341E5FE6CFA22A4CE0EC4BB",
                       "description": null
                   }
               },
               "udf_date_3": null,
               "expected_completion_date": "2014-12-31T17:16:12",
               "udf_date_4": null,
               "start_date": "2014-12-12T17:15:34",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Main Group",
                   "id": "84F33366CB592BAAE7E2044D93611C6A",
                   "description": "Main Group",
                   "alternative_code": "das"
               },
               "log_information":
               {
                   "updated_date": "2014-12-12T17:20:04",
                   "created_by_unit":
                   {
                       "community_name": null,
                       "group_name": "Main Group",
                       "name": "Admin Unit",
                       "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                       "description": "r1",
                       "alternative_code": "MG"
                   },
                   "created_date": "2014-12-12T17:15:34",
                   "updated_by_unit":
                   {
                       "community_name": null,
                       "group_name": "Main Group",
                       "name": "Admin Unit",
                       "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                       "description": "r1",
                       "alternative_code": "MG"
                   },
                   "created_by_user":
                   {
                       "person_name": "MPAdministrator",
                       "username": "MPAdministrator",
                       "id": "1",
                       "email": null
                   },
                   "updated_by_user":
                   {
                       "person_name": "MPAdministrator",
                       "username": "MPAdministrator",
                       "id": "1",
                       "email": null
                   }
               },
               "status":
               {
                   "name": "eee",
                   "id": "007490C257B8CBFC20B44A6D61F45F09",
                   "description": null,
                   "alternative_code": "eee"
               },
               "life_cycle_state": "FINAL_RESOLVED",
               "type":
               {
                   "name": "Service Request Type 1",
                   "id": "600440718D8F1DB2E7DE7EDBA8EC06EC",
                   "description": "rrr",
                   "alternative_code": "rrr"
               },
               "category":
               {
                   "classification": "ADVICE",
                   "name": "Technical Problem",
                   "id": "EB1ED30F93661A9B75A9A078EA86A3FD",
                   "description": null,
                   "alternative_code": null
               }
           },
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by": null,
                   "response_date": "2014-12-16T12:02:58",
                   "description": null,
                   "category": null
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "11",
               "udf_float_4": null,
               "impact_level": null,
               "caller": null,
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
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                   },
                   "updated_by_user":
                   {
                       "person_name": "MPAdministrator",
                       "username": "MPAdministrator",
                       "id": "1",
                       "email": null
                   }
               },
               "status":
               {
                   "name": "eee",
                   "id": "007490C257B8CBFC20B44A6D61F45F09",
                   "description": null,
                   "alternative_code": "eee"
               },
               "life_cycle_state": "FINAL_RESOLVED",
               "type":
               {
                   "name": "Service Request Type 1",
                   "id": "600440718D8F1DB2E7DE7EDBA8EC06EC",
                   "description": "rrr",
                   "alternative_code": "rrr"
               },
               "category": null
           },
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by": null,
                   "response_date": null,
                   "description": null,
                   "category": null
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "19",
               "udf_float_4": null,
               "impact_level": "IMPACT1",
               "caller":
               {
                   "last_name": "Xenofontos ",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": "Iatrou",
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Kyriakos",
                   "name": null,
                   "id": "31260911295E70BB660EBEB0C4F941AC",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "MALE",
                       "passport_issued_by_country": null,
                       "passport_number": null,
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": "87878000",
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
                       "name": "Developers Unit",
                       "id": "C4370788B2630BC8A99E8C7397406C09",
                       "description": null,
                       "alternative_code": null
                   },
                   "user":
                   {
                       "person_name": "x_poulli",
                       "username": "x_poulli",
                       "id": "D0B5657F42ED3331694BAE21DF971807",
                       "email": null
                   }
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": "URGENCY3",
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Panagi",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": null,
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Dimitris",
                       "name": null,
                       "id": "F571388410090459E7C72D17E02D2D3F",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_issued_by_country": null,
                           "passport_number": null,
                           "social_security_number": null,
                           "country_of_residence": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": null,
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "9",
                   "name": "Panagi",
                   "id": "18446358B7C1F1550850B600DBC1F808"
               },
               "final_resolution":
               {
                   "final_resolution_date": "2014-12-16T16:51:35",
                   "description": null,
                   "category":
                   {
                       "name": "123",
                       "id": "A7B09F68791CBF611C6A046606B65B5F",
                       "description": null,
                       "code": null
                   }
               },
               "temporary_resolution":
               {
                   "description": null,
                   "temporarily_resolved_by": null,
                   "category": null
               },
               "id": "5E376E9D2E5DE7E93423743B64A94842",
               "caller_email": null,
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": null,
               "referring_to":
               {
                   "subscription": null,
                   "job": null
               },
               "udf_date_3": null,
               "expected_completion_date": "2014-12-16T09:23:33",
               "udf_date_4": null,
               "start_date": "2014-12-15T16:43:33",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Main Group",
                   "id": "84F33366CB592BAAE7E2044D93611C6A",
                   "description": "Main Group",
                   "alternative_code": "das"
               },
               "log_information":
               {
                   "updated_date": "2014-12-15T17:39:50",
                   "created_by_unit":
                   {
                       "community_name": null,
                       "group_name": "Main Group",

GET service_requests/get_close_to_estimated_completion_time

Tip
Available from CRM.COM R11.1.0

This method returns all service requests which are close to estimated completion time. Multiple service requests are returned by each call.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

uot
(mandatory)

...

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

GET service_requests/get_responded

This method returns all service requests which are in life cycle state "Responded". Multiple service requests are returned by each call. Note that identifiers are optional for this method.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

    {
       "status":
       {
           "message": null,
           "description": null,
           "code": "OK"
       },
       "data":
       [
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by":
                   {
                       "person_name": "MPAdministrator",
                       "username": "MPAdministrator",
                       "id": "1",
                       "email": null
                   },
                   "response_date": "2014-12-20T12:58:39",
                   "description": "Response Description",
                   "category":
                   {
                       "name": "Channel A",
                       "id": "D9AB84B843F3160E95F9131A9CE42B6D",
                       "description": "Channel A",
                       "code": "CHNL"
                   }
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "37",
               "udf_float_4": null,
               "impact_level": "IMPACT3",
               "caller":
               {
                   "last_name": "Markidou",
                   "life_cycle_state": "MARKETING",
                   "middle_name": null,
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Maria",
                   "name": null,
                   "id": "D09AC9B3D543AC7B45A4163BDD78DBD3",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "FEMALE",
                       "passport_issued_by_country": null,
                       "passport_number": null,
                       "social_security_number": "124578",
                       "country_of_residence": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": "778800457",
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
                       "name": "Admin Unit",
                       "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                       "description": "r1",
                       "alternative_code": "MG"
                   },
                   "user": null
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": "URGENCY3",
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Markidou",
                       "life_cycle_state": "MARKETING",
                       "middle_name": null,
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Maria",
                       "name": null,
                       "id": "D09AC9B3D543AC7B45A4163BDD78DBD3",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "FEMALE",
                           "passport_issued_by_country": null,
                           "passport_number": null,
                           "social_security_number": "124578",
                           "country_of_residence": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": "778800457",
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "19",
                   "name": "Maria Markidou",
                   "id": "74E98CED240CDC2BF8BD697161227A2C"
               },
               "final_resolution":
               {
                   "final_resolution_date": null,
                   "description": null,
                   "category": null
               },
               "temporary_resolution":
               {
                   "description": null,
                   "temporarily_resolved_by": null,
                   "category": null
               },
               "id": "A111D7FE7ACF8489C2D82EB13E740B23",
               "caller_email": "D00BC61F9D0D4463959985112A3A3DC7",
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": 9,
               "referring_to":
               {
                   "subscription": null,
                   "job": null
               },
               "udf_date_3": null,
               "expected_completion_date": "2014-12-28T16:13:38",
               "udf_date_4": null,
               "start_date": "2014-12-18T16:13:38",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Developers Group",
                   "id": "8BD400EC50DB9678F9C3573401399924",
                   "description": "test2",
                   "alternative_code": null
               },
               "status":
               {
                   "name": "Responded 1",
                   "id": "BC2C1CF4F4764FF4CFEADDD5E0D41E68",
                   "description": null,
                   "alternative_code": "R1"
               },
               "life_cycle_state": "RESPONDED",
               "type":
               {
                   "name": "SR Type",
                   "id": "78458F41D4260AA148181BF0D8B5602D",
                   "description": null,
                   "alternative_code": "SRT"
               },
               "category":
               {
                   "classification": "INFORMATION",
                   "name": "Channel A",
                   "id": "D9AB84B843F3160E95F9131A9CE42B6D",
                   "description": "Channel A",
                   "alternative_code": null
               }
           }
       ]
  }

GET service_requests/get_responded_pending_acceptance

Tip
Available from CRM.COM R9.0.0

This method returns all service requests which are in state "Responded" and are still pending acceptance, considering that the specified response category requires customer acceptance. Multiple service requests are returned by each call. Note that identifiers are optional for this method.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
    "status":
    {
        "message": "",
        "description": "",
        "code": "OK"
    },
    "data":
    [
        {
            "actual_completion_date": null,
            "response":
            {
                "responded_by":
                {
                    "person_name": "crmdemo",
                    "username": "crmdemo",
                    "id": "EE45E7939403344B3AA5F7B8BAC55455",
                    "email": null
                },
                "description": null,
                "response_date": "2015-04-29T10:59:50",
                "category":
                {
                    "requires_customer_acceptance": true,
                    "id": "AB9574217CF96FE7FC5B2A134EF1ADC9",
                    "name": "Approved for Resolution",
                    "description": null,
                    "code": "AFR"
                },
                "accepted_by": null
            },
            "services_set":
            [
            ],
            "related_service_requests_set":
            [
            ],
            "udf_float_1": null,
            "udf_float_2": null,
            "udf_float_3": null,
            "udf_float_4": null,
            "number": "NSR000044",
            "impact_level": "IMPACT1",
            "udf_string_1": null,
            "caller":
            {
                "last_name": "Mercer",
                "middle_name": "111111111",
                "life_cycle_state": "FINANCIAL",
                "company_profile": null,
                "title": "Mr",
                "first_name": "Ben11 omonoia",
                "type": "PERSON",
                "id": "475904FB959FE8D3DDAEB22FBFEC5FFB",
                "name": "Mercer Ben11 omonoia",
                "company_name": null,
                "demographics":
                {
                    "gender": "MALE",
                    "social_security_number": null,
                    "passport_number": null,
                    "industry_sector": null,
                    "name_day":
                    {
                        "month": 6,
                        "day": 14
                    },
                    "date_of_birth":
                    {
                        "month": 11,
                        "day": 9,
                        "year": 1963
                    },
                    "id_number": "1212125"
                }
            },
            "assigned_to":
            {
                "unit":
                {
                    "id": "4677F5B24AC600DF7476F003DA185FAE",
                    "name": "Operators SB1",
                    "group_name": "Sales Branch 1",
                    "description": null,
                    "alternative_code": "OSB1"
                },
                "user": null
            },
            "udf_string_2": null,
            "privacy_level": null,
            "estimated_completion_time":
            {
                "time_period_value": 20,
                "time_period_uot": "MINUTES"
            },
            "udf_string_3": null,
            "urgency_level": "URGENCY1",
            "udf_string_4": null,
            "udf_string_5": null,
            "udf_string_6": null,
            "physical_goods_set":
            [
            ],
            "udf_string_7": null,
            "udf_string_8": null,
            "accounts_receivable":
            {
                "account_owner":
                {
                    "last_name": "Mercer",
                    "middle_name": "111111111",
                    "life_cycle_state": "FINANCIAL",
                    "company_profile": null,
                    "title": "Mr",
                    "first_name": "Ben11 omonoia",
                    "type": "PERSON",
                    "id": "475904FB959FE8D3DDAEB22FBFEC5FFB",
                    "name": "Mercer Ben11 omonoia",
                    "company_name": null,
                    "demographics":
                    {
                        "gender": "MALE",
                        "social_security_number": null,
                        "passport_number": null,
                        "industry_sector": null,
                        "name_day":
                        {
                            "month": 6,
                            "day": 14
                        },
                        "date_of_birth":
                        {
                            "month": 11,
                            "day": 9,
                            "year": 1963
                        },
                        "id_number": "1212125"
                    }
                },
                "life_cycle_state": "ACTIVE",
                "number": "162",
                "id": "3C66BD54CCDB6BC1096C23F6D8899752",
                "name": "Ben Mercer 1"
            },
            "final_resolution":
            {
                "finally_resolved_by": null,
                "final_resolution_date": null,
                "description": null,
                "category": null,
                "accepted_by": null
            },
            "temporary_resolution":
            {
                "description": null,
                "temporarily_resolved_by": null,
                "category": null,
                "accepted_by": null
            },
            "id": "0A80515C2111425CB728DC7EFE991760",
            "udf_date_1": null,
            "caller_email": "mariosmichael88@gmail.com",
            "udf_date_2": null,
            "priority_level": 1,
            "udf_date_3": null,
            "expected_completion_date": "2015-04-29T11:15:39",
            "referring_to":
            {
                "job": null,
                "subscription": null
            },
            "start_date": "2015-04-29T10:55:39",
            "udf_date_4": null,
            "time_to_completion":
            {
                "time_period_value": null,
                "time_period_uot": null
            },
            "time_overdue":
            {
                "time_period_value": 8.195698924731182,
                "time_period_uot": "MONTHS"
            },
            "owned_by_group":
            {
                "id": "FECAEF5B0730FC9654AC10465B25D8D6",
                "name": "Admin Group",
                "description": null,
                "alternative_code": "AG"
            },
            "log_information":
            {
                "updated_date": "2015-04-29T10:59:58",
                "created_date": "2015-04-29T10:55:39",
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "group_name": "Main Group",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "group_name": "Main Group",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "MPAdministrator",
                    "username": "MPAdministrator",
                    "id": "1"
                },
                "updated_by_user":
                {
                    "person_name": "MPAdministrator",
                    "username": "MPAdministrator",
                    "id": "1"
                }
            },
            "status":
            {
                "life_cycle_state": "RESPONDED",
                "id": "3719E9998E567A788A865CD1B4556821",
                "name": "Assigned",
                "description": "Assigned",
                "alternative_code": "ASG"
            },
            "life_cycle_state": "RESPONDED",
            "type":
            {
                "id": "C0014B5217E42FCF43100373A17E9A6E",
                "name": "Request for Change",
                "description": null,
                "alternative_code": "RFC"
            },
            "category":
            {
                "classification": "ADVICE",
                "id": "E99CB6E1D075857EB7DE9985782F577F",
                "name": "Difficult",
                "description": "Difficult",
                "code": "ADV_DFCT"
            }
        },
        {
            "actual_completion_date": null,
            "response":
            {
                "responded_by":
                {
                    "person_name": "MPAdministrator",
                    "username": "MPAdministrator",
                    "id": "1"
                },
                "description": null,
                "response_date": "2015-07-20T15:58:04",
                "category":
                {
					"requires_customer_acceptance": false,
                    "id": "73BF512136DB35FE56A60ABF5DF5A91C",
                    "name": "Assigned",
                    "description": "Assigned SR",
                    "code": "ASN"
                },
                "accepted_by": null
            },
            "services_set":
            [
            ],
            "related_service_requests_set":
            [
            ],
            "udf_float_1": null,
            "udf_float_2": null,
            "udf_float_3": null,
            "udf_float_4": null,
            "number": "NSR000086",
            "impact_level": "IMPACT1",
            "udf_string_1": null,
            "caller":
            {
                "last_name": "Cartman",
                "middle_name": null,
                "life_cycle_state": "FINANCIAL",
                "company_profile": null,
                "title": "Mr",
                "first_name": "Eric",
                "type": "PERSON",
                "id": "A0677C31014B046867A78BA8D63AC4BD",
                "name": "Cartman Eric",
                "company_name": null,
                "demographics":
                {
                    "gender": "MALE",
                    "passport_issued_by_country": null,
                    "social_security_number": null,
                    "passport_number": null,
                    "industry_sector": null,
                    "name_day":
                    {
                        "month": null,
                        "day": null
                    },
                    "date_of_birth":
                    {
                        "month": null,
                        "day": null,
                        "year": null
                    },
                    "id_number": "984683",
                    "industry": null,
                    "id_issued_by_country": null
                }
            },
            "assigned_to":
            {
                "unit":
                {
                    "id": "4677F5B24AC600DF7476F003DA185FAE",
                    "name": "Operators SB1",
                    "group_name": "Sales Branch 1",
                    "description": null,
                    "alternative_code": "OSB1"
                },
                "user": null
            },
            "udf_string_2": null,
            "privacy_level": null,
            "estimated_completion_time":
            {
                "time_period_value": 2,
                "time_period_uot": "HOURS"
            },
            "udf_string_3": null,
            "urgency_level": "URGENCY1",
            "udf_string_4": null,
            "udf_string_5": null,
            "udf_string_6": null,
            "physical_goods_set":
            [
            ],
            "udf_string_7": null,
            "udf_string_8": null,
            "accounts_receivable":
            {
                "account_owner":
                {
                    "last_name": "Cartman",
                    "middle_name": null,
                    "life_cycle_state": "FINANCIAL",
                    "company_profile": null,
                    "title": "Mr",
                    "first_name": "Eric",
                    "type": "PERSON",
                    "id": "A0677C31014B046867A78BA8D63AC4BD",
                    "name": "Cartman Eric",
                    "company_name": null,
                    "demographics":
                    {
                        "gender": "MALE",
                        "passport_issued_by_country": null,
                        "social_security_number": null,
                        "passport_number": null,
                        "industry_sector": null,
                        "name_day":
                        {
                            "month": null,
                            "day": null
                        },
                        "date_of_birth":
                        {
                            "month": null,
                            "day": null,
                            "year": null
                        },
                        "id_number": "984683",
                        "industry": null,
                        "id_issued_by_country": null
                    }
                },
                "life_cycle_state": "ACTIVE",
                "number": "200",
                "id": "4874AFB2316FD3D3A58F4A028DAEF7F3",
                "name": "Cartman Std"
            },
            "final_resolution":
            {
                "finally_resolved_by": null,
                "final_resolution_date": null,
                "description": null,
                "category": null,
                "accepted_by": null
            },
            "temporary_resolution":
            {
                "description": null,
                "temporarily_resolved_by": null,
                "category": null,
                "accepted_by": null
            },
            "id": "1BA83AB560BF470AB7B13EB992E6EA2C",
            "udf_date_1": null,
            "caller_email": "se.aya@hotmail.com",
            "udf_date_2": null,
            "priority_level": 1,
            "udf_date_3": null,
            "expected_completion_date": "2015-07-20T17:57:53",
            "referring_to":
            {
                "job": null,
                "subscription": null
            },
            "start_date": "2015-07-20T15:57:53",
            "udf_date_4": null,
            "time_to_completion":
            {
                "time_period_value": null,
                "time_period_uot": null
            },
            "time_overdue":
            {
                "time_period_value": 5.516129032258064,
                "time_period_uot": "MONTHS"
            },
            "owned_by_group":
            {
                "id": "84F33366CB592BAAE7E2044D93611C6A",
                "name": "Main Group",
                "description": "Main Group",
                "alternative_code": "MG1"
            },
            "log_information":
            {
                "updated_date": "2015-07-20T15:59:18",
                "created_date": "2015-07-20T15:57:53",
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "group_name": "Main Group",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "group_name": "Main Group",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "MPAdministrator",
                    "username": "MPAdministrator",
                    "id": "1"
                },
                "updated_by_user":
                {
                    "person_name": "MPAdministrator",
                    "username": "MPAdministrator",
                    "id": "1"
                }
            },
            "status":
            {
                "life_cycle_state": "RESPONDED",
                "id": "3719E9998E567A788A865CD1B4556821",
                "name": "Assigned",
                "description": "Assigned",
                "alternative_code": "ASG"
            },
            "life_cycle_state": "RESPONDED",
            "type":
            {
                "id": "3E19C42A76820EFEF54DB4F103DC1BFC",
                "name": "Information",
                "description": null,
                "alternative_code": "I"
            },
            "category":
            {
                "classification": "INFORMATION",
                "id": "611D6BAE4B568615F8D2727E4B55E270",
                "name": "Credentials",
                "description": "Credentials",
                "code": "INF_CRTL"
            }
        },
....
   }
 ]
}

GET service_requests/get_temporary_resolved

This method returns all service requests which are in life cycle state "Temporary Resolved". Multiple service requests are returned by each call. Note that identifiers are optional for this method.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
       "status":
       {
           "message": null,
           "description": null,
           "code": "OK"
       },
       "data":
       [
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by": null,
                   "response_date": null,
                   "description": null,
                   "category": null
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "40",
               "udf_float_4": null,
               "impact_level": "IMPACT3",
               "caller":
               {
                   "last_name": "Ioannou5",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": null,
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Marios",
                   "name": null,
                   "id": "EE44F19F055556200505CBF21F61608D",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "MALE",
                       "passport_issued_by_country": null,
                       "passport_number": null,
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": null,
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
                       "name": "Developers Unit",
                       "id": "C4370788B2630BC8A99E8C7397406C09",
                       "description": null,
                       "alternative_code": null
                   },
                   "user":
                   {
                       "person_name": "x_poulli",
                       "username": "x_poulli",
                       "id": "D0B5657F42ED3331694BAE21DF971807",
                       "email": null
                   }
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": "URGENCY3",
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Ioannou5",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": null,
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Marios",
                       "name": null,
                       "id": "EE44F19F055556200505CBF21F61608D",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_issued_by_country": null,
                           "passport_number": null,
                           "social_security_number": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": null,
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "24",
                   "name": "mar_5",
                   "id": "F03236758EB0AD85518F17192B6AA65E"
               },
               "final_resolution":
               {
                   "final_resolution_date": null,
                   "description": null,
                   "category": null
               },
               "temporary_resolution":
               {
                   "description": "test",
                   "temporarily_resolved_by":
                   {
                       "person_name": "Simon Browndasda",
                       "username": "DELBOY",
                       "id": "29DE94EBF89A885822BAB8179F2F2686",
                       "email": null
                   },
                   "category":
                   {
                       "name": "temp",
                       "id": "D7BB37967FFE45D7FD4F802648806991",
                       "description": "tt",
                       "code": "tt"
                   }
               },
               "id": "D7C8BF3F6AB9EEEEDBEC0D1307D19E7A",
               "caller_email": null,
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": 9,
               "referring_to":
               {
                   "subscription": null,
                   "job": null
               },
               "udf_date_3": null,
               "expected_completion_date": "2014-12-26T09:40:57",
               "udf_date_4": null,
               "start_date": "2014-12-19T09:40:57",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Main Group",
                   "id": "84F33366CB592BAAE7E2044D93611C6A",
                   "description": "Main Group",
                   "alternative_code": "das"
               },
               "status":
               {
                   "name": "Temporary Resolved",
                   "id": "05E679983BF06916793DC2617A21FCD1",
                   "description": null,
                   "alternative_code": "TEMP_RES"
               },
               "life_cycle_state": "TEMPORARY_RESOLVED",
               "type":
               {
                   "name": "Service Request Type",
                   "id": "0DC7C27F29128F502F58EFD2CFA6B6FB",
                   "description": "test type",
                   "alternative_code": "SRT_1"
               },
               "category":
               {
                   "classification": "STANDARD_CHANGE",
                   "name": "System errors",
                   "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                   "description": null,
                   "alternative_code": null
               }
           }
       ]
}

GET service_requests/get_temporary_resolved_pending_acceptance

This method returns all service requests which are in state "Temporary Resolved" and are still pending acceptance. Multiple service requests are returned by each call. Note that identifiers are optional for this method.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
       "status":
       {
           "message": null,
           "description": null,
           "code": "OK"
       },
       "data":
       [
           {
               "actual_completion_date": null,
               "response":
               {
                   "responded_by": null,
                   "response_date": "2014-12-27T11:28:53",
                   "description": null,
                   "category":
                   {
                       "name": "System errors",
                       "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                       "description": null,
                       "code": "Syst"
                   }
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "43",
               "udf_float_4": null,
               "impact_level": "IMPACT3",
               "caller":
               {
                   "last_name": "Spector",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": null,
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Matt",
                   "name": null,
                   "id": "58F5508072753180E10322DBCA1862EE",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "MALE",
                       "passport_issued_by_country": null,
                       "passport_number": "JB0007689",
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": null,
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
                       "name": "Marketing Unit",
                       "id": "83922FE923563679768A94F58CAB5569",
                       "description": "r1c1",
                       "alternative_code": null
                   },
                   "user": null
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": "URGENCY3",
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Spector",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": null,
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Matt",
                       "name": null,
                       "id": "58F5508072753180E10322DBCA1862EE",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_issued_by_country": null,
                           "passport_number": "JB0007689",
                           "social_security_number": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": null,
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "96",
                   "name": "Matt Spector",
                   "id": "F531318F7F082F3A329E57728BC63695"
               },
               "final_resolution":
               {
                   "final_resolution_date": null,
                   "description": null,
                   "category": null
               },
               "temporary_resolution":
               {
                   "description": null,
                   "temporarily_resolved_by":
                   {
                       "person_name": "Super Visor",
                       "username": "supervisor",
                       "id": "018CA08BC267612F6206D85011FFC5D1",
                       "email": "super@visor.com"
                   },
                   "category":
                   {
                       "name": "temp",
                       "id": "D7BB37967FFE45D7FD4F802648806991",
                       "description": "tt",
                       "code": "tt"
                   }
               },
               "id": "2801305EDE664F5188468154DED358FC",
               "caller_email": null,
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": 9,
               "referring_to":
               {
                   "subscription": null,
                   "job": null
               },
               "udf_date_3": null,
               "expected_completion_date": "2014-12-29T11:27:30",
               "udf_date_4": null,
               "start_date": "2014-12-27T11:27:30",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Collaboration Group 1",
                   "id": "F2992C3F2976F6B80D1F236628916141",
                   "description": null,
                   "alternative_code": "CG1"
               },
               "status":
               {
                   "name": "Temporary Resolved",
                   "id": "05E679983BF06916793DC2617A21FCD1",
                   "description": null,
                   "alternative_code": "TEMP_RES"
               },
               "life_cycle_state": "TEMPORARY_RESOLVED",
               "type":
               {
                   "name": "Service Request Type",
                   "id": "0DC7C27F29128F502F58EFD2CFA6B6FB",
                   "description": "test type",
                   "alternative_code": "SRT_1"
               },
               "category":
               {
                   "classification": "STANDARD_CHANGE",
                   "name": "System errors",
                   "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                   "description": null,
                   "alternative_code": null
               }
           }
       ]
}

GET service_requests/get_final_resolved

This method returns all service requests which are in life cycle state "Final Resolved". Multiple service requests are returned by each call. Note that identifiers are optional for this method.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
    "status":
    {
        "message": null,
        "description": null,
        "code": "OK"
    },
    "data":
    [
        {
            "actual_completion_date": null,
            "response":
            {
                "responded_by": null,
                "response_date": null,
                "description": null,
                "category": null
            },
            "services_set":
            [
            ],
            "related_service_requests_set":
            [
            ],
            "udf_float_1": null,
            "udf_float_2": null,
            "udf_float_3": null,
            "number": "41",
            "udf_float_4": null,
            "impact_level": "IMPACT3",
            "caller":
            {
                "last_name": "Georgiou",
                "life_cycle_state": "FINANCIAL",
                "middle_name": null,
                "company_profile": null,
                "title": "Miss",
                "type": "PERSON",
                "first_name": "Michalis1",
                "name": "Michalis1 Georgiou",
                "id": "02B4928EE8C9A170F888264D686927DD",
                "company_name": null,
                "demographics":
                {
                    "gender": "FEMALE",
                    "passport_issued_by_country": null,
                    "passport_number": "123456789",
                    "social_security_number": "45545123",
                    "industry_sector": null,
                    "date_of_birth":
                    {
                        "month": null,
                        "day": null,
                        "year": null
                    },
                    "name_day":
                    {
                        "month": null,
                        "day": null
                    },
                    "id_number": "454545",
                    "id_issued_by_country": null,
                    "industry": null
                }
            },
            "udf_string_1": null,
            "assigned_to":
            {
                "unit":
                {
                    "name": "Developers Unit",
                    "id": "C4370788B2630BC8A99E8C7397406C09",
                    "description": null,
                    "alternative_code": null
                },
                "user":
                {
                    "person_name": "x_poulli",
                    "username": "x_poulli",
                    "id": "D0B5657F42ED3331694BAE21DF971807"
                }
            },
            "udf_string_2": null,
            "estimated_completion_time":
            {
                "time_period_value": 1,
                "time_period_uot": "WEEKS"
            },
            "privacy_level": null,
            "udf_string_3": null,
            "udf_string_4": null,
            "urgency_level": "URGENCY3",
            "udf_string_5": null,
            "udf_string_6": null,
            "udf_string_7": null,
            "physical_goods_set":
            [
            ],
            "udf_string_8": null,
            "accounts_receivable":
            {
                "account_owner":
                {
                    "last_name": "Georgiou",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": null,
                    "company_profile": null,
                    "title": "Miss",
                    "type": "PERSON",
                    "first_name": "Michalis1",
                    "name": "Michalis1 Georgiou",
                    "id": "02B4928EE8C9A170F888264D686927DD",
                    "company_name": null,
                    "demographics":
                    {
                        "gender": "FEMALE",
                        "passport_issued_by_country": null,
                        "passport_number": "123456789",
                        "social_security_number": "45545123",
                        "industry_sector": null,
                        "date_of_birth":
                        {
                            "month": null,
                            "day": null,
                            "year": null
                        },
                        "name_day":
                        {
                            "month": null,
                            "day": null
                        },
                        "id_number": "454545",
                        "id_issued_by_country": null,
                        "industry": null
                    }
                },
                "life_cycle_state": "ACTIVE",
                "number": "25",
                "name": "Persy Xen 1",
                "id": "4D5FC73366965D25D725289941A3B4F3"
            },
            "final_resolution":
            {
                "finally_resolved_by":
                {
                    "person_name": "hannibal",
                    "username": "hannibal",
                    "id": "2C008EB82E0DBC7722E93F207E2091CE"
                },
                "final_resolution_date": "2014-12-30T09:50:26",
                "description": null,
                "category":
                {
                    "name": "new",
                    "id": "8665BD898737C484F49146B05506EBE6",
                    "description": null,
                    "code": "NN"
                },
                "accepted_by":
                {
                    "last_name": "Testing",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": null,
                    "company_profile": null,
                    "title": null,
                    "type": "PERSON",
                    "first_name": "myInstall1",
                    "name": "myInstall1 Testing",
                    "id": "08770EB5E378132B918097DBE1C64923",
                    "company_name": null,
                    "demographics":
                    {
                        "gender": "MALE",
                        "passport_issued_by_country": null,
                        "passport_number": null,
                        "social_security_number": null,
                        "country_of_residence": null,
                        "industry_sector": null,
                        "date_of_birth":
                        {
                            "month": 2,
                            "day": 1,
                            "year": 1324
                        },
                        "name_day":
                        {
                            "month": null,
                            "day": null
                        },
                        "id_number": null,
                        "id_issued_by_country": null,
                        "industry": null
                    }
                }
            },
            "temporary_resolution":
            {
                "description": "ff",
                "temporarily_resolved_by": null,
                "category": null,
                "accepted_by": null
            },
            "id": "F68ACE047A967D7A2BCD81FA76234C58",
            "caller_email": null,
            "udf_date_1": null,
            "udf_date_2": null,
            "priority_level": 9,
            "referring_to":
            {
                "subscription": null,
                "job": null
            },
            "udf_date_3": null,
            "expected_completion_date": "2014-12-26T09:50:01",
            "udf_date_4": null,
            "start_date": "2014-12-19T09:49:30",
            "time_overdue":
            {
                "time_period_value": 2.0506912442396312,
                "time_period_uot": "MONTHS"
            },
            "time_to_completion":
            {
                "time_period_value": null,
                "time_period_uot": null
            },
            "owned_by_group":
            {
                "name": "Main Group",
                "id": "84F33366CB592BAAE7E2044D93611C6A",
                "description": "Main Group",
                "alternative_code": "das"
            },
            "log_information":
            {
                "updated_date": "2014-12-19T09:51:44",
                "created_by_unit":
                {
                    "group_name": "Main Group",
                    "name": "Admin Unit",
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "description": "r1",
                    "alternative_code": "MG"
                },
                "created_date": "2014-12-19T09:49:30",
                "updated_by_unit":
                {
                    "group_name": "Main Group",
                    "name": "Admin Unit",
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "description": "r1",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "Marios Lannister",
                    "username": "MPAdministrator",
                    "id": "1"
                },
                "updated_by_user":
                {
                    "person_name": "Marios Lannister",
                    "username": "MPAdministrator",
                    "id": "1"
                }
            },
            "status":
            {
                "name": "Final Resolved",
                "id": "C01A1977A02AC720B4447C359FEB8D1A",
                "description": null,
                "alternative_code": "FIN_RES"
            },
            "life_cycle_state": "FINAL_RESOLVED",
            "type":
            {
                "name": "Service Request Type",
                "id": "0DC7C27F29128F502F58EFD2CFA6B6FB",
                "description": "test type",
                "alternative_code": "SRT_1"
            },
            "category":
            {
                "classification": "STANDARD_CHANGE",
                "name": "System errors",
                "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                "description": null,
                "code": null
            }
        },              
.....
}

GET service_requests/get_final_resolved_pending_acceptance

This method returns all service requests which are in life cycle state "Final Resolved" and pending acceptance. Multiple service requests are returned by each call. Note that identifiers are optional for this method.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
   "status":
   {
       "message": null,
       "description": null,
       "code": "OK"
   },
   "data":
   [
       {
           "actual_completion_date": null,
           "response":
           {
               "responded_by": null,
               "response_date": null,
               "description": null,
               "category":
               {
                   "name": "System errors",
                   "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                   "description": null,
                   "code": "Syst"
               }
           },
           "services_set":
           [
           ],
           "related_service_requests_set":
           [
           ],
           "udf_float_1": null,
           "udf_float_2": null,
           "udf_float_3": null,
           "number": "13",
           "udf_float_4": null,
           "impact_level": "CUSTOM5",
           "caller": null,
           "udf_string_1": null,
           "assigned_to":
           {
               "unit":
               {
                   "group_name": null,
                   "name": "Developers Unit",
                   "id": "C4370788B2630BC8A99E8C7397406C09",
                   "description": null,
                   "alternative_code": null
               },
               "user":
               {
                   "person_name": "x_poulli",
                   "username": "x_poulli",
                   "id": "D0B5657F42ED3331694BAE21DF971807",
                   "email": null
               }
           },
           "udf_string_2": null,
           "estimated_completion_time":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "privacy_level": null,
           "udf_string_3": null,
           "udf_string_4": null,
           "urgency_level": null,
           "udf_string_5": null,
           "udf_string_6": null,
           "udf_string_7": null,
           "physical_goods_set":
           [
           ],
           "udf_string_8": null,
           "accounts_receivable":
           {
               "account_owner":
               {
                   "last_name": "Xenofontos ",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": "Iatrou",
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Kyriakos",
                   "name": null,
                   "id": "31260911295E70BB660EBEB0C4F941AC",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "MALE",
                       "passport_issued_by_country": null,
                       "passport_number": null,
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": "87878000",
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "life_cycle_state": "ACTIVE",
               "number": "195",
               "name": "Xenofontos",
               "id": "5B51429862A7BCBAD60CC81982BBD45B"
           },
           "final_resolution":
           {
               "final_resolution_date": null,
               "description": null,
               "category": null
           },
           "temporary_resolution":
           {
               "description": null,
               "temporarily_resolved_by": null,
               "category": null
           },
           "id": "9C2485138D28F4F89D9D7473F53C25C5",
           "caller_email": null,
           "udf_date_1": null,
           "udf_date_2": null,
           "priority_level": null,
           "referring_to":
           {
               "subscription":
               {
                   "accounts_receivable":
                   {
                       "account_owner":
                       {
                           "last_name": "Xenofontos ",
                           "life_cycle_state": "FINANCIAL",
                           "middle_name": "Iatrou",
                           "company_profile": null,
                           "title": null,
                           "type": "PERSON",
                           "first_name": "Kyriakos",
                           "name": null,
                           "id": "31260911295E70BB660EBEB0C4F941AC",
                           "company_name": null,
                           "demographics":
                           {
                               "gender": "MALE",
                               "passport_issued_by_country": null,
                               "passport_number": null,
                               "social_security_number": null,
                               "industry_sector": null,
                               "date_of_birth":
                               {
                                   "month": null,
                                   "day": null,
                                   "year": null
                               },
                               "name_day":
                               {
                                   "month": null,
                                   "day": null
                               },
                               "id_number": "87878000",
                               "id_issued_by_country": null,
                               "industry": null
                           }
                       },
                       "life_cycle_state": "ACTIVE",
                       "number": "195",
                       "name": "Xenofontos",
                       "id": "5B51429862A7BCBAD60CC81982BBD45B"
                   },
                   "life_cycle_state": null,
                   "number": "S60225",
                   "type": null,
                   "id": "681905183544B0E30834B67A1AC8F634"
               },
               "job":
               {
                   "accounts_receivable":
                   {
                       "account_owner":
                       {
                           "last_name": "Xenofontos ",
                           "life_cycle_state": "FINANCIAL",
                           "middle_name": "Iatrou",
                           "company_profile": null,
                           "title": null,
                           "type": "PERSON",
                           "first_name": "Kyriakos",
                           "name": null,
                           "id": "31260911295E70BB660EBEB0C4F941AC",
                           "company_name": null,
                           "demographics":
                           {
                               "gender": "MALE",
                               "passport_issued_by_country": null,
                               "passport_number": null,
                               "social_security_number": null,
                               "industry_sector": null,
                               "date_of_birth":
                               {
                                   "month": null,
                                   "day": null,
                                   "year": null
                               },
                               "name_day":
                               {
                                   "month": null,
                                   "day": null
                               },
                               "id_number": "87878000",
                               "id_issued_by_country": null,
                               "industry": null
                           }
                       },
                       "life_cycle_state": "ACTIVE",
                       "number": "195",
                       "name": "Xenofontos",
                       "id": "5B51429862A7BCBAD60CC81982BBD45B"
                   },
                   "life_cycle_state": "PENDING",
                   "number": "262",
                   "id": "C10DFAEFB7A97AA564BADC6883CD464B",
                   "description": "test description for tags"
               }
           },
           "udf_date_3": null,
           "expected_completion_date": "2016-12-12T13:27:06",
           "udf_date_4": null,
           "start_date": "2014-12-12T13:27:06",
           "time_overdue":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "time_to_completion":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "owned_by_group":
           {
               "community_name": null,
               "name": "Main Group",
               "id": "84F33366CB592BAAE7E2044D93611C6A",
               "description": "Main Group",
               "alternative_code": "das"
           },
           "log_information":
           {
               "updated_date": "2014-12-12T14:38:17",
               "created_by_unit":
               {
                   "community_name": null,
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_date": "2014-12-12T13:27:06",
               "updated_by_unit":
               {
                   "community_name": null,
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_by_user":
               {
                   "person_name": "MPAdministrator",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": null
               },
               "updated_by_user":
               {
                   "person_name": "MPAdministrator",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": null
               }
           },
           "status":
           {
               "name": "eee",
               "id": "007490C257B8CBFC20B44A6D61F45F09",
               "description": null,
               "alternative_code": "eee"
           },
           "life_cycle_state": "FINAL_RESOLVED",
           "type":
           {
               "name": "Service Request Type 1",
               "id": "600440718D8F1DB2E7DE7EDBA8EC06EC",
               "description": "rrr",
               "alternative_code": "rrr"
           },
           "category":
           {
               "classification": "STANDARD_CHANGE",
               "name": "System errors",
               "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
               "description": null,
               "alternative_code": null
           }
       },
       {
           "actual_completion_date": null,
           "response":
           {
               "responded_by":
               {
                   "person_name": "x_poulli",
                   "username": "x_poulli",
                   "id": "D0B5657F42ED3331694BAE21DF971807",
                   "email": null
               },
               "response_date": "2014-12-31T17:16:54",
               "description": "test",
               "category":
               {
                   "name": "Technical Problem",
                   "id": "EB1ED30F93661A9B75A9A078EA86A3FD",
                   "description": null,
                   "code": "Technic"
               }
           },
           "services_set":
           [
           ],
           "related_service_requests_set":
           [
           ],
           "udf_float_1": null,
           "udf_float_2": null,
           "udf_float_3": null,
           "number": "15",
           "udf_float_4": null,
           "impact_level": "CUSTOM5",
           "caller": null,
           "udf_string_1": null,
           "assigned_to":
           {
               "unit":
               {
                   "group_name": null,
                   "name": "Developers Unit",
                   "id": "C4370788B2630BC8A99E8C7397406C09",
                   "description": null,
                   "alternative_code": null
               },
               "user":
               {
                   "person_name": "x_poulli",
                   "username": "x_poulli",
                   "id": "D0B5657F42ED3331694BAE21DF971807",
                   "email": null
               }
           },
           "udf_string_2": null,
           "estimated_completion_time":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "privacy_level": null,
           "udf_string_3": null,
           "udf_string_4": null,
           "urgency_level": "CUSTOM1",
           "udf_string_5": null,
           "udf_string_6": null,
           "udf_string_7": null,
           "physical_goods_set":
           [
           ],
           "udf_string_8": null,
           "accounts_receivable":
           {
               "account_owner":
               {
                   "last_name": "Xenofontos ",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": "Iatrou",
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Kyriakos",
                   "name": null,
                   "id": "31260911295E70BB660EBEB0C4F941AC",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "MALE",
                       "passport_issued_by_country": null,
                       "passport_number": null,
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": "87878000",
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "life_cycle_state": "ACTIVE",
               "number": "195",
               "name": "Xenofontos",
               "id": "5B51429862A7BCBAD60CC81982BBD45B"
           },
           "final_resolution":
           {
               "final_resolution_date": "2014-12-29T17:17:40",
               "description": null,
               "category":
               {
                   "name": "123",
                   "id": "A7B09F68791CBF611C6A046606B65B5F",
                   "description": null,
                   "code": null
               }
           },
           "temporary_resolution":
           {
               "description": null,
               "temporarily_resolved_by":
               {
                   "person_name": "CRM DEMO",
                   "username": "crmdemo",
                   "id": "EE45E7939403344B3AA5F7B8BAC55455",
                   "email": null
               },
               "category":
               {
                   "name": "temp res 1",
                   "id": "16744837A588AD422393D3F3985C0E07",
                   "description": null,
                   "code": "temp res 1"
               }
           },
           "id": "B8081CA1480F4F74F64E7966A6F95F28",
           "caller_email": null,
           "udf_date_1": null,
           "udf_date_2": null,
           "priority_level": null,
           "referring_to":
           {
               "subscription":
               {
                   "accounts_receivable":
                   {
                       "account_owner":
                       {
                           "last_name": "Xenofontos ",
                           "life_cycle_state": "FINANCIAL",
                           "middle_name": "Iatrou",
                           "company_profile": null,
                           "title": null,
                           "type": "PERSON",
                           "first_name": "Kyriakos",
                           "name": null,
                           "id": "31260911295E70BB660EBEB0C4F941AC",
                           "company_name": null,
                           "demographics":
                           {
                               "gender": "MALE",
                               "passport_issued_by_country": null,
                               "passport_number": null,
                               "social_security_number": null,
                               "industry_sector": null,
                               "date_of_birth":
                               {
                                   "month": null,
                                   "day": null,
                                   "year": null
                               },
                               "name_day":
                               {
                                   "month": null,
                                   "day": null
                               },
                               "id_number": "87878000",
                               "id_issued_by_country": null,
                               "industry": null
                           }
                       },
                       "life_cycle_state": "ACTIVE",
                       "number": "195",
                       "name": "Xenofontos",
                       "id": "5B51429862A7BCBAD60CC81982BBD45B"
                   },
                   "life_cycle_state": null,
                   "number": "S60225",
                   "type": null,
                   "id": "681905183544B0E30834B67A1AC8F634"
               },
               "job":
               {
                   "accounts_receivable":
                   {
                       "account_owner":
                       {
                           "last_name": "Xenofontos ",
                           "life_cycle_state": "FINANCIAL",
                           "middle_name": "Iatrou",
                           "company_profile": null,
                           "title": null,
                           "type": "PERSON",
                           "first_name": "Kyriakos",
                           "name": null,
                           "id": "31260911295E70BB660EBEB0C4F941AC",
                           "company_name": null,
                           "demographics":
                           {
                               "gender": "MALE",
                               "passport_issued_by_country": null,
                               "passport_number": null,
                               "social_security_number": null,
                               "industry_sector": null,
                               "date_of_birth":
                               {
                                   "month": null,
                                   "day": null,
                                   "year": null
                               },
                               "name_day":
                               {
                                   "month": null,
                                   "day": null
                               },
                               "id_number": "87878000",
                               "id_issued_by_country": null,
                               "industry": null
                           }
                       },
                       "life_cycle_state": "ACTIVE",
                       "number": "195",
                       "name": "Xenofontos",
                       "id": "5B51429862A7BCBAD60CC81982BBD45B"
                   },
                   "life_cycle_state": "PENDING",
                   "number": "263",
                   "id": "EDF32FF51341E5FE6CFA22A4CE0EC4BB",
                   "description": null
               }
           },
           "udf_date_3": null,
           "expected_completion_date": "2014-12-31T17:16:12",
           "udf_date_4": null,
           "start_date": "2014-12-12T17:15:34",
           "time_overdue":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "time_to_completion":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "owned_by_group":
           {
               "community_name": null,
               "name": "Main Group",
               "id": "84F33366CB592BAAE7E2044D93611C6A",
               "description": "Main Group",
               "alternative_code": "das"
           },
           "log_information":
           {
               "updated_date": "2014-12-12T17:20:04",
               "created_by_unit":
               {
                   "community_name": null,
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_date": "2014-12-12T17:15:34",
               "updated_by_unit":
               {
                   "community_name": null,
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_by_user":
               {
                   "person_name": "MPAdministrator",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": null
               },
               "updated_by_user":
               {
                   "person_name": "MPAdministrator",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": null
               }
           },
           "status":
           {
               "name": "eee",
               "id": "007490C257B8CBFC20B44A6D61F45F09",
               "description": null,
               "alternative_code": "eee"
           },
           "life_cycle_state": "FINAL_RESOLVED",
           "type":
           {
               "name": "Service Request Type 1",
               "id": "600440718D8F1DB2E7DE7EDBA8EC06EC",
               "description": "rrr",
               "alternative_code": "rrr"
           },
           "category":
           {
               "classification": "ADVICE",
               "name": "Technical Problem",
               "id": "EB1ED30F93661A9B75A9A078EA86A3FD",
               "description": null,
               "alternative_code": null
           }
       }
}

GET service_requests/get_completed

This method returns all service requests which are completed. Multiple service requests are returned by each call. Note that identifiers are optional for this method.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(optional)

...

The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:

...

type_identifier
(optional)

...

The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:

...

caller_identifier

(optional)

...

The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:

...

category_identifier

(optional)

...

The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:

...

number_of_results

(optional)

...

The number of results that can be retrieved through each call

Tip
Available from CRM.COM R13.0.0

...

offset

(optional)

...

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Tip
Available from CRM.COM R13.0.0

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: GET

Request:

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

    {
       "status":
       {
           "message": null,
           "description": null,
           "code": "OK"
       },
       "data":
       [
           {
               "actual_completion_date": "2014-12-19T12:46:31",
               "response":
               {
                   "responded_by": null,
                   "response_date": "2014-12-27T11:28:53",
                   "description": null,
                   "category":
                   {
                       "name": "System errors",
                       "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                       "description": null,
                       "code": "Syst"
                   }
               },
               "services_set":
               [
               ],
               "related_service_requests_set":
               [
               ],
               "udf_float_1": null,
               "udf_float_2": null,
               "udf_float_3": null,
               "number": "43",
               "udf_float_4": null,
               "impact_level": "IMPACT3",
               "caller":
               {
                   "last_name": "Spector",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": null,
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Matt",
                   "name": null,
                   "id": "58F5508072753180E10322DBCA1862EE",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "MALE",
                       "passport_issued_by_country": null,
                       "passport_number": "JB0007689",
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": null,
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "udf_string_1": null,
               "assigned_to":
               {
                   "unit":
                   {
                       "group_name": null,
                       "name": "Marketing Unit",
                       "id": "83922FE923563679768A94F58CAB5569",
                       "description": "r1c1",
                       "alternative_code": null
                   },
                   "user": null
               },
               "udf_string_2": null,
               "estimated_completion_time":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "privacy_level": null,
               "udf_string_3": null,
               "udf_string_4": null,
               "urgency_level": "URGENCY3",
               "udf_string_5": null,
               "udf_string_6": null,
               "udf_string_7": null,
               "physical_goods_set":
               [
               ],
               "udf_string_8": null,
               "accounts_receivable":
               {
                   "account_owner":
                   {
                       "last_name": "Spector",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": null,
                       "company_profile": null,
                       "title": null,
                       "type": "PERSON",
                       "first_name": "Matt",
                       "name": null,
                       "id": "58F5508072753180E10322DBCA1862EE",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_issued_by_country": null,
                           "passport_number": "JB0007689",
                           "social_security_number": null,
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": null,
                               "day": null,
                               "year": null
                           },
                           "name_day":
                           {
                               "month": null,
                               "day": null
                           },
                           "id_number": null,
                           "id_issued_by_country": null,
                           "industry": null
                       }
                   },
                   "life_cycle_state": "ACTIVE",
                   "number": "96",
                   "name": "Matt Spector",
                   "id": "F531318F7F082F3A329E57728BC63695"
               },
               "final_resolution":
               {
                   "final_resolution_date": "2014-12-28T12:58:39",
                   "description": "Response Description",
                   "category":
                   {
                       "name": "new",
                       "id": "8665BD898737C484F49146B05506EBE6",
                       "description": null,
                       "code": "NN"
                   }
               },
               "temporary_resolution":
               {
                   "description": null,
                   "temporarily_resolved_by":
                   {
                       "person_name": "Super Visor",
                       "username": "supervisor",
                       "id": "018CA08BC267612F6206D85011FFC5D1",
                       "email": "super@visor.com"
                   },
                   "category":
                   {
                       "name": "temp",
                       "id": "D7BB37967FFE45D7FD4F802648806991",
                       "description": "tt",
                       "code": "tt"
                   }
               },
               "id": "2801305EDE664F5188468154DED358FC",
               "caller_email": null,
               "udf_date_1": null,
               "udf_date_2": null,
               "priority_level": 9,
               "referring_to":
               {
                   "subscription": null,
                   "job": null
               },
               "udf_date_3": null,
               "expected_completion_date": "2014-12-29T11:27:30",
               "udf_date_4": null,
               "start_date": "2014-12-27T11:27:30",
               "time_overdue":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "time_to_completion":
               {
                   "time_period_value": null,
                   "time_period_uot": null
               },
               "owned_by_group":
               {
                   "community_name": null,
                   "name": "Collaboration Group 1",
                   "id": "F2992C3F2976F6B80D1F236628916141",
                   "description": null,
                   "alternative_code": "CG1"
               },
               "status":
               {
                   "name": "Completed",
                   "id": "C59D6A61EC8D9326C57799272BD92264",
                   "description": "COMPLETE",
                   "alternative_code": "CMPL"
               },
               "life_cycle_state": "COMPLETED",
               "type":
               {
                   "name": "Service Request Type",
                   "id": "0DC7C27F29128F502F58EFD2CFA6B6FB",
                   "description": "test type",
                   "alternative_code": "SRT_1"
               },
               "category":
               {
                   "classification": "STANDARD_CHANGE",
                   "name": "System errors",
                   "id": "F560F4FB7CABF49DE98BCEBD2273F85B",
                   "description": null,
                   "alternative_code": null
               }
           }
       ]
}

POST service_requests/create

This method creates a service request Single service requests can be created by each call.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

type_identifier

(mandatory)

...

The type of the service request. The allowed service request type identifier fields are the following:

...

accounts_receivable_identifier

(mandatory)

...

The accounts receivable that will be related with the service request. The allowed accounts receivable identifier fields are the following:

...

contact_information_identifier

(optional)

...

The contact information that raised the service request. The contact information should be the accounts receivable owner or a contact information related with the accounts receivable owner. If not specified it is automatically set to the accounts owner. The allowed contact information identifier fields are the following:

...

caller_email

(mandatory on conditions)

...

The email of the caller. This information is mandatory if the service requests definition is configured to automatically email customers upon changes of their service requests statuses

Tip
From CRM.COM R10.0.0 the caller_email is optional since the service request's status change might also be communicated to the customer through an SMS message.

...

caller_phone

(optional)

...

The phone of the caller. This information is required if the service requests type is configured to automatically SMS messages customers upon changes of their service requests statuses

Tip
Available from CRM.COM R10.0.0

...

description

(optional)

...

notes

(optional)

...

status_identifier

(mandatory)

...

The status of the service request. The allowed service request status identifier fields are the following:

...

category_identifier

(mandatory)

...

The category of the service request. The allowed service request category identifier fields are the following:

...

urgency_level

(mandatory)

...

The urgency level of the service request, which can be one of the following:

URGENCY1, URGENCY2, URGENCY3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5

...

impact_level

(mandatory)

...

The impact level of the service request, which can be one of the following:

IMPACT1, IMPACT2, IMPACT3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5

...

owned_by_group_identifier
(optional)

...

The owned by group information of the service request. The allowed group identifier fields are the following:

...

privacy_level_identifier
(optional)

...

The privacy level of the service request. The allowed privacy level identifier fields are the following:

...

udf_string_1

(optional)

...

User Defined Field of type String

...

udf_string_2

(optional)

...

User Defined Field of type String

...

udf_string_3

(optional)

...

User Defined Field of type String

...

udf_string_4

(optional)

...

User Defined Field of type String

...

udf_string_5

(optional)

...

User Defined Field of type String

...

udf_string_6

(optional)

...

User Defined Field of type String

...

udf_string_7

(optional)

...

User Defined Field of type String

...

udf_string_8

(optional)

...

User Defined Field of type String

...

udf_float_1

(optional)

...

Float

...

User Defined Field of type Float

...

udf_float_2

(optional)

...

Float

...

User Defined Field of type Float

...

udf_float_3

(optional)

...

Float

...

User Defined Field of type Float

...

udf_float_4

(optional)

...

Float

...

User Defined Field of type Float

...

udf_date_1

(optional)

...

Date

...

User Defined Field of type Date

...

udf_date_2

(optional)

...

Date

...

User Defined Field of type Date

...

udf_date_3

(optional)

...

Date

...

User Defined Field of type Date

...

udf_date_4

(optional)

...

Date

...

User Defined Field of type Date

...

start_date
(optional)

...

expected_completion_date
(semi-optional)

...

referring_to

(optional)

...

response

...

temporary_resolution

(optional)

...

Service Request Temporary Resolution Object

...

final_resolution

(optional)

...

services_set

(optional)

...

A list of services for which the service request was raised for

...

physical_goods_set

(optional)

...

A list of the physical goods for which the service request was raised for, which can be traceable or not traceable

...

related_service_requests_set

(optional)

...

fields_set

(optional)

...

List of Strings, comma separated

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

...

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
    "token" : "{{token}}",
    "type_identifier" : { "name" : "PK_ServiceRequestTypes" },
    "accounts_receivable_identifier" : { "name" : "ACR0000000164 Polina Kestora"},
    "description" : "Web API Call - Create",
    "caller_email" : "p_kestora@crm.com",
    "caller_phone" : "99112233",
    "status_identifier" : { "name" : "Open" },
    "category_identifier" : { "name" : "Information" },
    "urgency_level" : "URGENCY1",
    "impact_level" : "IMPACT1",
    "owned_by_group_identifier" : { "name" : "Main Group"},
    "start_date" : "2016-07-18T11:00:00",
    "estimated_completion_time" :
        {
            "time_period_value"   : 6,
            "time_period_uot" : "DAYS"
        },
    "assigned_to" :
        {
            "user_identifier" : { "username" : "mpadministrator"}
        },
    "services_set" :
        [
            { "product_identifier" : { "code" : "Antenna" } }
        ]
}

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
  "status": {
    "message": "",
    "description": "",
    "code": "OK"
  },
  "data": {
    "actual_completion_date": null,
    "services_set": [],
    "response": {
      "responded_by": null,
      "description": null,
      "response_date": null,
      "category": null,
      "accepted_by": null
    },
    "notes": null,
    "related_service_requests_set": [],
    "udf_float_1": null,
    "udf_float_2": null,
    "udf_float_3": null,
    "number": "SR00000288",
    "udf_float_4": null,
    "caller": {
      "last_name": "Kestora",
      "middle_name": null,
      "life_cycle_state": "FINANCIAL",
      "company_profile": null,
      "title": null,
      "first_name": "Polina",
      "type": "PERSON",
      "id": "F038161F36C845B98CEE7361A8C92157",
      "name": "Polina Kestora",
      "company_name": null,
      "demographics": {
        "gender": "FEMALE",
        "passport_issued_by_country": null,
        "social_security_number": null,
        "passport_number": null,
        "industry_sector": null,
        "name_day": {
          "month": null,
          "day": null
        },
        "date_of_birth": {
          "month": 3,
          "day": 4,
          "year": 1988
        },
        "id_number": "112233",
        "industry": null,
        "id_issued_by_country": null
      }
    },
    "udf_string_1": null,
    "impact_level": "IMPACT1",
    "assigned_to": {
      "unit": {
        "community_name": "Community",
        "id": "1",
        "name": "Admin Unit",
        "group_name": "Main Group",
        "description": "admin unit",
        "alternative_code": "adminunit"
      },
      "user": {
        "person_name": "CRM COM",
        "username": "MPAdministrator",
        "id": "1",
        "email": "dev@crm.com"
      }
    },
    "udf_string_2": null,
    "privacy_level": {
      "number": "1",
      "hierarchy_level": 1,
      "id": "E055FF075E4A4072BD09AF1091AA1CC3",
      "name": "Station"
    },
    "estimated_completion_time": {
      "time_period_value": 6,
      "time_period_uot": "DAYS"
    },
    "udf_string_3": null,
    "urgency_level": "URGENCY1",
    "udf_string_4": null,
    "udf_string_5": null,
    "udf_string_6": null,
    "physical_goods_set": [],
    "udf_string_7": null,
    "udf_string_8": null,
    "final_resolution": {
      "finally_resolved_by": null,
      "final_resolution_date": null,
      "description": null,
      "category": null,
      "accepted_by": null
    },
    "accounts_receivable": {
      "account_owner": {
        "last_name": "Kestora",
        "middle_name": null,
        "life_cycle_state": "FINANCIAL",
        "company_profile": null,
        "title": null,
        "first_name": "Polina",
        "type": "PERSON",
        "id": "F038161F36C845B98CEE7361A8C92157",
        "name": "Polina Kestora",
        "company_name": null,
        "demographics": {
          "gender": "FEMALE",
          "passport_issued_by_country": null,
          "social_security_number": null,
          "passport_number": null,
          "industry_sector": null,
          "name_day": {
            "month": null,
            "day": null
          },
          "date_of_birth": {
            "month": 3,
            "day": 4,
            "year": 1988
          },
          "id_number": "112233",
          "industry": null,
          "id_issued_by_country": null
        }
      },
      "life_cycle_state": "ACTIVE",
      "number": "ACR0000000164",
      "id": "C6CBAC948E53498F83FF52E6CD8B7221",
      "name": "ACR0000000164 Polina Kestora"
    },
    "temporary_resolution": {
      "temporary_resolution_date": null,
      "description": null,
      "temporarily_resolved_by": null,
      "category": null,
      "accepted_by": null
    },
    "id": "608DD058718747BC87B026CD825A53AE",
    "caller_email": "p_kestora@crm.com",
    "udf_date_1": null,
    "priority_level": 1,
    "udf_date_2": null,
    "referring_to": {
      "job": null,
      "subscription": null
    },
    "udf_date_3": null,
    "expected_completion_date": "2016-07-24T11:00:00",
    "udf_date_4": null,
    "start_date": "2016-07-18T11:00:00",
    "time_overdue": {
      "time_period_value": null,
      "time_period_uot": null
    },
    "time_to_completion": {
      "time_period_value": 6,
      "time_period_uot": "DAYS"
    },
    "log_information": {
      "updated_date": "2016-07-18T08:05:36",
      "created_date": "2016-07-18T08:05:34",
      "created_by_unit": {
        "community_name": "Community",
        "id": "1",
        "name": "Admin Unit",
        "group_name": "Main Group",
        "description": "admin unit",
        "alternative_code": "adminunit"
      },
      "updated_by_unit": {
        "community_name": "Community",
        "id": "1",
        "name": "Admin Unit",
        "group_name": "Main Group",
        "description": "admin unit",
        "alternative_code": "adminunit"
      },
      "created_by_user": {
        "person_name": "CRM COM",
        "username": "MPAdministrator",
        "id": "1"
      },
      "updated_by_user": {
        "person_name": "CRM COM",
        "username": "MPAdministrator",
        "id": "1"
      }
    },
    "owned_by_group": {
      "community_name": "Community",
      "id": "1",
      "name": "Main Group",
      "description": "Main Group",
      "alternative_code": "MG"
    },
    "status": {
      "life_cycle_state": "PENDING",
      "id": "SRStatus1",
      "name": "Open",
      "description": "To be approved",
      "alternative_code": "0"
    },
    "life_cycle_state": "PENDING",
    "type": {
      "id": "37595D6B05FF4D909385867F55E6235A",
      "name": "PK_ServiceRequestTypes",
      "description": null,
      "alternative_code": "P"
    },
    "caller_phone": "99112233",
    "category": {
      "classification": "INFORMATION",
      "id": "B4EA5CF943D747279A6094B5D044E0C8",
      "name": "Information",
      "description": null,
      "code": "INF"
    }
  }
}

POST service_requests/update

This method updates service requests. A single service request can be updated by each call and only if it is not completed. Fields which are not specified are not updated at all. Fields which are specified as null will be set as null.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

service_request_identifier

(optional)

...

The service request that should be updated. The allowed service request identifier fields are the following:

...

caller_email

(optional)

...

caller_phone

(optional)

...

The phone of the caller.

Tip
Available from CRM.COM R10.0.0

...

description

(optional)

...

notes

(optional)

...

status_identifier

(mandatory on conditions)

...

The status of the service request is mandatory to be specified if temporary_resoution or final_resolution identifiers are updated. The allowed service request status identifier fields are the following:

...

category_identifier

(optional)

...

The category of the service request. The allowed service request category identifier fields are the following:

...

urgency_level

(optional)

...

The urgency level of the service request, which can be one of the following:

URGENCY1, URGENCY2, URGENCY3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5

...

impact_level

(optional)

...

The impact level of the service request, which can be one of the following:

IMPACT1, IMPACT2, IMPACT3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5

...

owned_by_group_identifier
(optional)

...

The owned by group information of the service request. The allowed group identifier fields are the following:

...

privacy_level_identifier
(optional)

...

The privacy level of the service request. The allowed privacy level identifier fields are the following:

...

udf_string_1

(optional)

...

User Defined Field of type String

...

udf_string_2

(optional)

...

User Defined Field of type String

...

udf_string_3

(optional)

...

User Defined Field of type String

...

udf_string_4

(optional)

...

User Defined Field of type String

...

udf_string_5

(optional)

...

User Defined Field of type String

...

udf_string_6

(optional)

...

User Defined Field of type String

...

udf_string_7

(optional)

...

User Defined Field of type String

...

udf_string_8

(optional)

...

User Defined Field of type String

...

udf_float_1

(optional)

...

Float

...

User Defined Field of type Float

...

udf_float_2

(optional)

...

Float

...

User Defined Field of type Float

...

udf_float_3

(optional)

...

Float

...

User Defined Field of type Float

...

udf_float_4

(optional)

...

Float

...

User Defined Field of type Float

...

udf_date_1

(optional)

...

Date

...

User Defined Field of type Date

...

udf_date_2

(optional)

...

Date

...

User Defined Field of type Date

...

udf_date_3

(optional)

...

Date

...

User Defined Field of type Date

...

udf_date_4

(optional)

...

Date

...

User Defined Field of type Date

...

start_date
(optional)

...

expected_completion_date
(optional)

...

referring_to

(optional)

...

response

...

temporary_resolution

(optional)

...

Service Request Temporary Resolution Object

...

final_resolution

(optional)

...

services_set

(optional)

...

A list of services for which the service request was raised for

...

physical_goods_set

(optional)

...

A list of the physical goods for which the service request was raised for, which can be traceable or not traceable

...

related_service_requests_set

(optional)

...

A list with the service requests that the raised service request relates to

...

fields_set

(optional)

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

...

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
	"token" : "482AF0B72EDDBEEC318C219B87747CE8",
	"service_request_identifier" : { "number" : "36" },
	"estimated_completion_time" :
		{
			"time_period_value"	: 16,
			"time_period_uot"	: "DAYS"
		},
	"response" : 
		{
			"category_identifier" : { "code" : "RC1.2"},
			"responded_by_identifier" : { "username" : "mpadministrator"  },
			"response_date" : "2014-12-21T12:58:39",
			"description" : "Response Description"
		},
	"temporary_resolution" : 
		{
			"category_identifier" : { "code" : "Temporary Resolution Category 1" },
			"temporary_resolved_by_identifier" : { "username" : "mpadministrator"},
			"temporary_resolution_date" : "2014-12-20T12:58:39",
			"accepted_by_identifier" : { "id_number" : "1009900" }
		},
	"final_resolution" : 
		{
			"category_identifier" : { "code" : "Final Resolution Category 1" },
			"final_resolved_by_identifier" : { "username" : "mpadministrator"},
			"final_resolution_date" : "2015-01-02T09:10:45",
			"accepted_by_identifier" : { "id_number" : "1009900" }
		},
	"services_set" :
        [
            {
                "action" : "remove",
                "service_request_service_identifier":{"product_identifier" : { "code" : "Gold" }}
            }
        ],
  "physical_goods_set":
		 [ 
			{
				"action":"remove",
				"service_request_physical_good_identifier":{"installed_item_identifier" : { "serial_number" : "222222222"}}
  }
 ]
	
}

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
       "status":
       {
           "message": null,
           "description": null,
           "code": "OK"
       },
       "data":
       {
           "actual_completion_date": null,
           "response":
           {
               "responded_by":
               {
                   "person_name": "Marios Lannister",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": "mp@ministrator.com"
               },
               "response_date": null,
               "description": "Response Description",
               "category":
               {
                   "name": "Activation problems",
                   "id": "A482BC5028AD8BB22BD8EB20EC22AE88",
                   "description": null,
                   "code": "Activat"
               }
           },
           "services_set":
           [
           ],
           "related_service_requests_set":
           [
           ],
           "udf_float_1": null,
           "udf_float_2": null,
           "udf_float_3": null,
           "number": "36",
           "udf_float_4": null,
           "impact_level": "IMPACT3",
           "caller": null,
           "udf_string_1": null,
           "assigned_to":
           {
               "unit":
               {
                   "community_name": null,
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "user":
               {
                   "person_name": "MPAdministrator",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": null
               }
           },
           "udf_string_2": null,
           "estimated_completion_time":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "privacy_level": null,
           "udf_string_3": null,
           "udf_string_4": null,
           "urgency_level": "URGENCY1",
           "udf_string_5": null,
           "udf_string_6": null,
           "udf_string_7": null,
           "physical_goods_set":
           [
               {
                   "id": "E3760C6876A00EC40096651D2F93F82E",
                   "product":
                   {
                       "product_type":
                       {
                           "physical_good_type": null,
                           "service_type": "TERMED",
                           "used_for_provisioning": true,
                           "composition_method": "FLAT",
                           "classification": "SERVICES",
                           "name": "Subscription Packages",
                           "id": "BC954969D3172372D498D3BB2BA590A0",
                           "description": "Subscription main packages",
                           "alternative_code": "SP"
                       },
                       "id": "5C2DCFDD743632AC57AE8147B6EE665E",
                       "description": null,
                       "code": "P1",
                       "alternative_code": "P1"
                   }
               }
           ],
           "udf_string_8": null,
           "accounts_receivable":
           {
               "account_owner":
               {
                   "last_name": "Nalitzis",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": null,
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Dimitris",
                   "name": null,
                   "id": "04D07D783D3CA8C9048C95AFCF2616D6",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": null,
                       "passport_issued_by_country": null,
                       "passport_number": null,
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": "8896541",
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "life_cycle_state": "ACTIVE",
               "number": "105",
               "name": "Nalitzis",
               "id": "D0CC29DBEAC21FDECADB2A33DC3723CB"
           },
           "final_resolution":
           {
               "final_resolution_date": "2015-01-02T09:10:45",
               "description": null,
               "category":
               {
                   "name": "Final Resolution Category 1",
                   "id": "8DB846D0C7F59D91A1E41FDC59EE3656",
                   "description": null,
                   "code": "Final Resolution Category 1"
               }
           },
           "temporary_resolution":
           {
               "description": null,
               "temporarily_resolved_by":
               {
                   "person_name": "Marios Lannister",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": "mp@ministrator.com"
               },
               "category":
               {
                   "name": "Temporary Resolution Category ",
                   "id": "BF4228F710B8661FD54F4A5EE957AE31",
                   "description": null,
                   "code": "Temporary Resolution Category 1"
               }
           },
           "id": "7DFF7EE3DE883044EFE5C461CC55B392",
           "caller_email": "calleremail@api.com",
           "udf_date_1": null,
           "udf_date_2": null,
           "priority_level": null,
           "referring_to":
           {
               "subscription":
               {
                   "accounts_receivable":
                   {
                       "account_owner":
                       {
                           "last_name": "Nalitzis",
                           "life_cycle_state": "FINANCIAL",
                           "middle_name": null,
                           "company_profile": null,
                           "title": null,
                           "type": "PERSON",
                           "first_name": "Dimitris",
                           "name": null,
                           "id": "04D07D783D3CA8C9048C95AFCF2616D6",
                           "company_name": null,
                           "demographics":
                           {
                               "gender": null,
                               "passport_issued_by_country": null,
                               "passport_number": null,
                               "social_security_number": null,
                               "industry_sector": null,
                               "date_of_birth":
                               {
                                   "month": null,
                                   "day": null,
                                   "year": null
                               },
                               "name_day":
                               {
                                   "month": null,
                                   "day": null
                               },
                               "id_number": "8896541",
                               "id_issued_by_country": null,
                               "industry": null
                           }
                       },
                       "life_cycle_state": "ACTIVE",
                       "number": "105",
                       "name": "Nalitzis",
                       "id": "D0CC29DBEAC21FDECADB2A33DC3723CB"
                   },
                   "life_cycle_state": null,
                   "number": "S60085",
                   "type":
                   {
                       "name": "Normal Subscription",
                       "id": "6BB2B984CC9309775D06650C7493A836",
                       "description": null,
                       "alternative_code": "ST"
                   },
                   "id": "B36E0F884D57C32D3F2FF8018FF3EF21"
               },
               "job": null
           },
           "udf_date_3": null,
           "expected_completion_date": null,
           "udf_date_4": null,
           "start_date": "2014-12-18T14:19:08",
           "time_overdue":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "time_to_completion":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "owned_by_group":
           {
               "community_name": null,
               "name": "Main Group",
               "id": "84F33366CB592BAAE7E2044D93611C6A",
               "description": "Main Group",
               "alternative_code": "das"
           },
           "log_information":
           {
               "updated_date": "2014-12-18T14:52:32",
               "created_by_unit":
               {
                   "community_name": null,
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_date": "2014-12-18T14:19:08",
               "updated_by_unit":
               {
                   "community_name": "Main Community",
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_by_user":
               {
                   "person_name": "MPAdministrator",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": null
               },
               "updated_by_user":
               {
                   "person_name": "Marios Lannister",
                   "username": "MPAdministrator",
                   "id": "1",
                   "email": null
               }
           },
           "status":
           {
               "name": "eee",
               "id": "007490C257B8CBFC20B44A6D61F45F09",
               "description": null,
               "alternative_code": "eee"
           },
           "life_cycle_state": "FINAL_RESOLVED",
           "type":
           {
               "name": "Service Request Type 1",
               "id": "600440718D8F1DB2E7DE7EDBA8EC06EC",
               "description": "rrr",
               "alternative_code": "rrr"
           },
           "category":
           {
               "classification": "INFORMATION",
               "name": "Activation problems",
               "id": "A482BC5028AD8BB22BD8EB20EC22AE88",
               "description": null,
               "alternative_code": null
           }
       }
}

POST service_requests/respond

This method is updating a service request's response information and sets the service request to life cycle state "Responded". A single service request can be responded by each call.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(mandatory)

...

Service Request identifier

The identifier of the service request that should be updated. The allowed service request identifier fields are the following:

...

description

(optional)

...

notes

(optional)

...

status_identifier

(mandatory)

...

The status of the service request. The allowed service request status identifier fields are the following:

...

response

(mandatory)

...

fields_set

(optional)

...

A list of fields that should be included in the results. If not specified then all the available fields will be returned

...

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
    "token" : "{{token}}",
    "service_request_identifier" : { "number" : "SR00000275" },
    "status_identifier" : {   "name" : "Responded" },
    "response" :
        {
            "category_identifier" : { "name" : "SR Resp. Category"},
            "responded_by_identifier" : { "username" : "mpadministrator"  },
            "response_date" : "2016-07-18T12:58:39",
            "description" : "Response Description"
        }
}

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

{
  "status": {
    "message": "",
    "description": "",
    "code": "OK"
  },
  "data": {
    "accounts_receivable": {
      "account_owner": {
        "last_name": "Jobs",
        "middle_name": null,
        "life_cycle_state": "FINANCIAL",
        "company_profile": null,
        "title": null,
        "first_name": "Philippos",
        "type": "PERSON",
        "id": "39F2067A3A4A4AE886739E4643820B28",
        "name": "Philippos Jobs",
        "company_name": null,
        "demographics": {
          "gender": "MALE",
          "passport_issued_by_country": null,
          "social_security_number": null,
          "passport_number": null,
          "industry_sector": null,
          "name_day": {
            "month": null,
            "day": null
          },
          "date_of_birth": {
            "month": null,
            "day": null,
            "year": null
          },
          "id_number": "2121",
          "industry": null,
          "id_issued_by_country": null
        }
      },
      "life_cycle_state": "ACTIVE",
      "number": "ACR0000000198",
      "id": "732CE3E9D1C44A9486284DDEFF4743FA",
      "name": "ACR0000000198 Philippos Jobs"
    },
    "life_cycle_state": "RESPONDED",
    "number": "SR00000275",
    "id": "CFD293E0B3E84ACE8C44673A6515EE4A",
    "description": null
  }
}

POST service_requests/temporary_resolve

This method is updating a service request's temporary resolution information and sets the service request to life cycle state "Temporary Resolved". A single service request can be temporarily resolved by each call.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(mandatory)

...

Service Request identifier

The identifier of the service request that should be updated. The allowed service request identifier fields are the following:

...

description

(optional)

...

notes

(optional)

...

temporary_resolution

(mandatory)

...

fields_set

(optional)

...

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

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{
  "token" : "{{token}}",
    "service_request_identifier" : { "number" : "SR00000275" },
	"status_identifier" : {	"name" : "Temporary Resolved" },
	"temporary_resolution" :
        {
            "category_identifier" : { "name" : "Fixed"},
            "temporary_resolved_by_identifier" : { "username" : "mpadministrator"  },
            "temporary_resolution_date" : "2016-07-18T12:58:39",
            "description" : "Temporary Resolved Description"
        }
}

Response:

Code Block

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{
  "status": {
    "message": "",
    "description": "",
    "code": "OK"
  },
  "data": {
    "accounts_receivable": {
      "account_owner": {
        "last_name": "Jobs",
        "middle_name": null,
        "life_cycle_state": "FINANCIAL",
        "company_profile": null,
        "title": null,
        "first_name": "Philippos",
        "type": "PERSON",
        "id": "39F2067A3A4A4AE886739E4643820B28",
        "name": "Philippos Jobs",
        "company_name": null,
        "demographics": {
          "gender": "MALE",
          "passport_issued_by_country": null,
          "social_security_number": null,
          "passport_number": null,
          "industry_sector": null,
          "name_day": {
            "month": null,
            "day": null
          },
          "date_of_birth": {
            "month": null,
            "day": null,
            "year": null
          },
          "id_number": "2121",
          "industry": null,
          "id_issued_by_country": null
        }
      },
      "life_cycle_state": "ACTIVE",
      "number": "ACR0000000198",
      "id": "732CE3E9D1C44A9486284DDEFF4743FA",
      "name": "ACR0000000198 Philippos Jobs"
    },
    "life_cycle_state": "TEMPORARY_RESOLVED",
    "number": "SR00000275",
    "id": "CFD293E0B3E84ACE8C44673A6515EE4A",
    "description": null
  }
}

POST service_requests/final_resolve

This method is updating a service request's final resolution information and sets the service request to life cycle state "Final Resolved". A single service request can be finally resolved by each call.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(mandatory)

...

Service Request identifier

The identifier of the service request that should be updated. The allowed service request identifier fields are the following:

...

status_identifier

(mandatory)

...

The status of the service request. The allowed service request status identifier fields are the following:

...

description

(optional)

...

notes

(optional)

...

final_resolution

(mandatory)

...

fields_set

(optional)

...

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

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{
    "token" : "{{token}}",
    "service_request_identifier" : { "number" : "SR00000275" },
	"status_identifier" : {	"name" : "Final Resolved" },
	"final_resolution" :
        {
            "category_identifier" : { "name" : "Fixed" },
            "final_resolved_by_identifier" : { "username" : "mpadministrator"  },
            "final_resolution_date" : "2016-07-18T12:58:39",
            "description" : "Resolution Description"
        }
}

Response:

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{
  "status": {
    "message": "",
    "description": "",
    "code": "OK"
  },
  "data": {
    "accounts_receivable": {
      "account_owner": {
        "last_name": "Jobs",
        "middle_name": null,
        "life_cycle_state": "FINANCIAL",
        "company_profile": null,
        "title": null,
        "first_name": "Philippos",
        "type": "PERSON",
        "id": "39F2067A3A4A4AE886739E4643820B28",
        "name": "Philippos Jobs",
        "company_name": null,
        "demographics": {
          "gender": "MALE",
          "passport_issued_by_country": null,
          "social_security_number": null,
          "passport_number": null,
          "industry_sector": null,
          "name_day": {
            "month": null,
            "day": null
          },
          "date_of_birth": {
            "month": null,
            "day": null,
            "year": null
          },
          "id_number": "2121",
          "industry": null,
          "id_issued_by_country": null
        }
      },
      "life_cycle_state": "ACTIVE",
      "number": "ACR0000000198",
      "id": "732CE3E9D1C44A9486284DDEFF4743FA",
      "name": "ACR0000000198 Philippos Jobs"
    },
    "life_cycle_state": "FINAL_RESOLVED",
    "number": "SR00000275",
    "id": "CFD293E0B3E84ACE8C44673A6515EE4A",
    "description": null
  }
}

POST service_requests/complete

This method is updating a service request by setting them as "Completed". A single service request can be completed by each call.

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(mandatory)

...

Service Request identifier

The identifier of the service request that should be updated. The allowed service request identifier fields are the following:

...

status_identifier

(mandatory)

...

The status of the service request. The allowed service request status identifier fields are the following:

...

description

(optional)

...

notes

(optional)

...

fields_set

(optional)

...

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

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{
    "token" : "{{token}}",
	"status_identifier" : {	"name" : "Completed" },
    "service_request_identifier" : { "number" : "SR00000184" }
}

Response:

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{
  "status": {
    "message": "",
    "description": "",
    "code": "OK"
  },
  "data": {
    "accounts_receivable": {
      "account_owner": {
        "last_name": "Papapavlou",
        "middle_name": "Loukia",
        "life_cycle_state": "FINANCIAL",
        "company_profile": null,
        "title": "Miss",
        "first_name": "Loukia",
        "type": "PERSON",
        "id": "E12B1552198540D7BDBBE5CCF23D0EE5",
        "name": "Loukia Papapavlou",
        "company_name": null,
        "demographics": {
          "gender": "FEMALE",
          "passport_issued_by_country": null,
          "social_security_number": "99999999",
          "passport_number": null,
          "industry_sector": null,
          "name_day": {
            "month": 12,
            "day": 13
          },
          "date_of_birth": {
            "month": 1,
            "day": 28,
            "year": 1991
          },
          "id_number": "11225588",
          "industry": null,
          "id_issued_by_country": null
        }
      },
      "life_cycle_state": "ACTIVE",
      "number": "ACR0000000026",
      "id": "ED512ED25BFF413280FA1BEB85DA9B1F",
      "name": "ACR0000000026 Loukia Papapavlou"
    },
    "life_cycle_state": "COMPLETED",
    "number": "SR00000184",
    "id": "8B796C7C74D34637B1C89A18C36FDFB4",
    "description": "the request was resolved"
  }
}

POST service_requests/response_accept

Tip
Available from CRM.COM R9.0.0

This method is updating a service request by setting the response acceptance information, considering that the specified response category is configured to require customer acceptance. A single service request can be accepted by each call

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(mandatory)

...

Service Request identifier

The identifier of the service request that should be updated. The allowed service request identifier fields are the following:

...

description

(optional)

...

notes

(optional)

...

accepted_by_identifier

(mandatory)

...

The contact information that accepted the response on behalf of the customer. The allowed contact information identifier fields are the following:

...

fields_set

(optional)

...

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

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{
    "token" : "{{token}}",
    "service_request_identifier" : { "number" : "SR00000267" },
    "accepted_by_identifier" : { "id_number" : "112233"  }
}

Response:

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{
  "status": {
    "message": "",
    "description": "",
    "code": "OK"
  },
  "data": {
    "accounts_receivable": {
      "account_owner": {
        "last_name": "Kestora",
        "middle_name": null,
        "life_cycle_state": "FINANCIAL",
        "company_profile": null,
        "title": null,
        "first_name": "Polina",
        "type": "PERSON",
        "id": "F038161F36C845B98CEE7361A8C92157",
        "name": "Polina Kestora",
        "company_name": null,
        "demographics": {
          "gender": "FEMALE",
          "passport_issued_by_country": null,
          "social_security_number": null,
          "passport_number": null,
          "industry_sector": null,
          "name_day": {
            "month": null,
            "day": null
          },
          "date_of_birth": {
            "month": 3,
            "day": 4,
            "year": 1988
          },
          "id_number": "112233",
          "industry": null,
          "id_issued_by_country": null
        }
      },
      "life_cycle_state": "ACTIVE",
      "number": "ACR0000000164",
      "id": "C6CBAC948E53498F83FF52E6CD8B7221",
      "name": "ACR0000000164 Polina Kestora"
    },
    "life_cycle_state": "RESPONDED",
    "number": "SR00000267",
    "id": "4FA45C6ABC49406F8FF1EFAE67EC1444",
    "description": null
  }
}

POST service_requests/temporary_accept

This method is updating a service request by setting the temporary resolution acceptance information. A single service request can be accepted by each call

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(mandatory)

...

Service Request identifier

The identifier of the service request that should be updated. The allowed service request identifier fields are the following:

...

description

(optional)

...

accepted_by_identifier

(mandatory)

...

The contact information that accepted the temporary resolution on behalf of the customer. The allowed contact information identifier fields are the following:

...

fields_set

(optional)

...

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

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{
    "token" : "{{token}}",
    "service_request_identifier" : { "number" : "SR00000264" },
    "accepted_by_identifier" : { "id_number" : "112233"  }
}

Response:

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 {
  "status": {
    "message": "",
    "description": "",
    "code": "OK"
  },
  "data": {
    "accounts_receivable": {
      "account_owner": {
        "last_name": "Kestora",
        "middle_name": null,
        "life_cycle_state": "FINANCIAL",
        "company_profile": null,
        "title": null,
        "first_name": "Polina",
        "type": "PERSON",
        "id": "F038161F36C845B98CEE7361A8C92157",
        "name": "Polina Kestora",
        "company_name": null,
        "demographics": {
          "gender": "FEMALE",
          "passport_issued_by_country": null,
          "social_security_number": null,
          "passport_number": null,
          "industry_sector": null,
          "name_day": {
            "month": null,
            "day": null
          },
          "date_of_birth": {
            "month": 3,
            "day": 4,
            "year": 1988
          },
          "id_number": "112233",
          "industry": null,
          "id_issued_by_country": null
        }
      },
      "life_cycle_state": "ACTIVE",
      "number": "ACR0000000164",
      "id": "C6CBAC948E53498F83FF52E6CD8B7221",
      "name": "ACR0000000164 Polina Kestora"
    },
    "life_cycle_state": "TEMPORARY_RESOLVED",
    "number": "SR00000264",
    "id": "BE4C41869EA340D9AEF303F9EF8A854C",
    "description": null
  }
}

POST service_requests/final_accept

This method is updating a service request by setting the temporary resolution acceptance information. A single service request can be accepted by each call

Resource URL

Parameters

...

Name

...

Type

...

Description

...

token

...

String

...

The token retrieved from the login method

...

(mandatory)

...

Service Request identifier

The identifier of the service request that should be updated. The allowed service request identifier fields are the following:

...

description

(optional)

...

notes

(optional)

...

accepted_by_identifier

(optional)

...

The contact information that accepted the final resolution on behalf of the customer. The allowed contact information identifier fields are the following:

...

fields_set

(optional)

...

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

...

Examples

HTTP Method: POST

Request:

Body:

Expand

title	Example 1

Code Block

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{
    "token" : "{{token}}",
    "service_request_identifier" : { "number" : "SR00000288" },
    "accepted_by_identifier" : { "id_number" : "112233"  }
}

Response:

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{ "status": { "message": "", "description": "", "code": "OK" }, "data": { "accounts_receivable": { "account_owner": { "last_name": "Kestora", "middle_name": null, "life_cycle_state": "FINANCIAL", "company_profile": null, "title": null, "first_name": "Polina", "type": "PERSON", "id": "F038161F36C845B98CEE7361A8C92157", "name": "Polina Kestora", "company_name": null, "demographics": { "gender": "FEMALE", "passport_issued_by_country": null, "social_security_number": null, "passport_number": null, "industry_sector": null, "name_day": { "month": null, "day": null }, "date_of_birth": { "month": 3, "day": 4, "year": 1988 }, "id_number": "112233", "industry": null, "id_issued_by_country": null } }, "life_cycle_state": "ACTIVE", "number": "ACR0000000164", "id": "C6CBAC948E53498F83FF52E6CD8B7221", "name": "ACR0000000164 Polina Kestora" }, "life_cycle_state": "FINAL_RESOLVED", "number": "SR00000288", "id": "608DD058718747BC87B026CD825A53AE", "description": "Web API Call - Create" } } Panel

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Versions Compared

Old Version 76

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Key

GET service_requests/show

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/list

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_overdue

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_pending

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_close_to_estimated_completion_time

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_responded

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_responded_pending_acceptance

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_temporary_resolved

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_temporary_resolved_pending_acceptance

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_final_resolved

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_final_resolved_pending_acceptance

Resource URL

Parameters

Restrictions

Response Data

Examples

GET service_requests/get_completed

Resource URL

Parameters

Restrictions

Response Data

Examples

POST service_requests/create

Resource URL

Parameters