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All CRM.COM terms that appear on screen should be replaced in both .xml and .java files with keys. A key must have the following format: key_<unique_phrase> and should always be in lowercase. i.e. key_priceplan, key_price_plan. A key can only be defined once but it can be used multiple times.

Properties File

Properties file is used to store the keys and their translation. Properties file for English translation is named  translation_eng.properties can be found under <project_directory>/Crm/WebContent/labels. Note that all keys must be unique.

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