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| Definition | Description |
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| Identify Customer | The customer is identified on the POS system by providing an identification mean, such as email address, phone number or a card number |
| Create Customer Basket | A customer's basket is created when a fixed set of products that is intended to be bought by the customer are presented to the POS (i.e. cashier counter) for registration |
| Close Customer Basket | A customer's basket is closed when the last intended product to be purchased is registered in the POS (i.e. cashier counter) and no other adjustments will be made |
| Complete Payment | Completing a payment is the process where the customer is prompted to pay for the purchased products via any form of payment, such as cash, credit cards, and awarded cashback |
| Award TransactionAn award transaction refers to | Award is the amount that will be provided to the customer in the form of cashback when closing a customer's basket -(given that the purchased products are eligible for an award based on a valid reward offer) |
| Spend TransactionA spend transaction refers to the amount | Spend is the amount (debited from the customer's wallet) that will be deducted from the customerbasket's total purchase amount when completing a paymentamount that the customer should pay for |
| Default Product | During the process of awarding a customer's purchased products, some products may do not exist in CRM.COM yet (due to a time-frame gap with the product synchorisation runs) Such products can be handled entirely by CRM.COM using a default product without interrupting the POS flow, and once the related record is created in CRM.COM the merchant can retrieve the intended purchased products for further analysis |
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CRM.COM & POS Product Synchronization
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Product Synchronization Flow
The flow described below is an example of synchronizing products from a POS system into CRM.COM
Product Synchronization can be achieved using existing CRM.COM Web API methods, where product information (as described previously) can be passed through a product parameter set
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