| Excerpt |
|---|
This method creates a service request Single service requests can be created by each call. |
...
Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
type_identifier (mandatory) | Service Request Type Identifier | The type of the service request. The allowed service request type identifier fields are the following:
| ||||||
accounts_receivable_identifier (mandatory) | Accounts Receivable Identifier | The accounts receivable that will be related with the service request. The allowed accounts receivable identifier fields are the following:
| ||||||
contact_information_identifier (optional) | Contact Information Identifier | The contact information that raised the service request. The contact information should be the accounts receivable owner or a contact information related with the accounts receivable owner. If not specified it is automatically set to the accounts owner. The allowed contact information identifier fields are the following:
| ||||||
caller_email (mandatory on conditions) | Sting | The email of the caller. This information is mandatory if the service requests definition is configured to automatically email customers upon changes of their service requests statuses
| ||||||
caller_phone (optional) | Sting | The phone of the caller. This information is required if the service requests type is configured to automatically SMS messages customers upon changes of their service requests statuses
| ||||||
description (optional) | String | A description of the service request | ||||||
notes (optional) | String | Shared notes fir the service request | ||||||
status_identifier (mandatory) | Service Request Status Identifier | The status of the service request. The allowed service request status identifier fields are the following:
| ||||||
category_identifier (mandatory) | Service Request Category Identifier | The category of the service request. The allowed service request category identifier fields are the following:
| ||||||
urgency_level (mandatory) | String | The urgency level of the service request, which can be one of the following: URGENCY1, URGENCY2, URGENCY3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5 | ||||||
impact_level (mandatory) | String | The impact level of the service request, which can be one of the following: IMPACT1, IMPACT2, IMPACT3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5 | ||||||
owned_by_group_identifier | The identifier of the owned by group information | The owned by group information of the service request. The allowed group identifier fields are the following:
| ||||||
privacy_level_identifier | The identifier of the privacy level | The privacy level of the service request. The allowed privacy level identifier fields are the following:
| ||||||
udf_string_1 (optional) | String | User Defined Field of type String | ||||||
udf_string_2 (optional) | String | User Defined Field of type String | ||||||
udf_string_3 (optional) | String | User Defined Field of type String | ||||||
udf_string_4 (optional) | String | User Defined Field of type String | ||||||
udf_string_5 (optional) | String | User Defined Field of type String | ||||||
udf_string_6 (optional) | String | User Defined Field of type String | ||||||
udf_string_7 (optional) | String | User Defined Field of type String | ||||||
udf_string_8 (optional) | String | User Defined Field of type String | ||||||
udf_float_1 (optional) | Float | User Defined Field of type Float | ||||||
udf_float_2 (optional) | Float | User Defined Field of type Float | ||||||
udf_float_3 (optional) | Float | User Defined Field of type Float | ||||||
udf_float_4 (optional) | Float | User Defined Field of type Float | ||||||
udf_date_1 (optional) | Date | User Defined Field of type Date | ||||||
udf_date_2 (optional) | Date | User Defined Field of type Date | ||||||
udf_date_3 (optional) | Date | User Defined Field of type Date | ||||||
udf_date_4 (optional) | Date | User Defined Field of type Date | ||||||
start_date | Date | The date that the activity is created | ||||||
expected_completion_date | Date | The date that the service request is expected to be completed. It is automatically calculated if estimate completion time is specified. | ||||||
| estimated_completion_time (semi-optional) | Time Period Object | The time that is estimated to complete the service request, measured in minutes, hours, days, weeks, years. It is automatically calculated if expected completion date is specified. | ||||||
| assigned_to (optionalmandatory on conditions) | Assigned to object | The assignment information for the service request. Assign to information is mandatory to be specified, unless if it is set automatically through ACR rules. | ||||||
(optional) | Service Request Referring To Object | The entities that the service request is referring to which can be a subscription or a job | ||||||
| (optional) | Service Request Response Object | The response that will be provided to the service request | ||||||
(optional) | Service Request Temporary Resolution Object | The temporary resolution that will be provided to the service request | ||||||
(optional) | Service Request Final Resolution Object | The final resolution that will be provided to the service request | ||||||
(optional) | Set of Service Request Services Objects | A list of services for which the service request was raised for | ||||||
(optional) | Set of Service Request Physical Goods Objects | A list of the physical goods for which the service request was raised for, which can be traceable or not traceable | ||||||
(optional) | Set of Related Service Request Objects | A list with the service requests that the raised service request relates to | ||||||
fields_set (optional) | List of Strings, comma separated
| A list of fields that should be included in the results. If not specified then all the available fields will be returned |
...