Page Comparison

Tip
Available from CRM.COM R14.2.0

Excerpt
This method provides the ability to provide feedback for a specific job (upon its completion)

...

Name

Type

Description

token

String

The token retrieved from the login method

feedback_type

(mandatory)

String

The feedback's type. Available options are:

CUSTOMER

job_identifier

(semi-optional)

Job Identifier

The identifier of the job that the feedback will be provided for. The job must be in a completed Life Cycle State, and only one feedback can be provided per Job. The allowed job identifier fields are the following:

Include Page

	V4:job_identifier
	V4:job_identifier

service_request_identifier

(semi-optional)

Service Request Identifier

The identifier of the service request that the feedback will be provided for. The Service Request must be in a completed Life Cycle State, and only one feedback can be provided per Service Request. The allowed service request identifier fields are the following:

Include Page

	V4:service_request_identifier
	V4:service_request_identifier

unit_identifier

(semi-optional)

Unit Identifier

The identifier of the unit that the feedback will be provided for. If the job_identifier or the service_request_identifier are provided, then the unit is automatically provided as well. The allowed unit identifier fields are the following:

Include Page

	V4:unit_identifier
	V4:unit_identifier

feedback_classification_identifier

(mandatory)

Feedback Classification Identifier

The identifier of the feedback's classification. The allowed feedback classification fields are the following:

Include Page

	V4:feedback_classification_identifier
	V4:feedback_classification_identifier

rate

(mandatory)

Number

The rate provided by the customer. The rating number should range between 0 and 10 (inclusive).

comments

(optional)

String

The comments provided by the customer

contact_identifier

(mandatory)

Contact Information identifier

The contact that provided the feedback. The allowed contact identifier fields are the following:

Include Page

	V4:contact_information_identifier
	V4:contact_information_identifier

submitted_on

(mandatory)

Date

The date that the feedback was submitted

fields_set

(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

...

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

theme	Confluence
language	javascript
linenumbers	true

 {
       "token":"{{token}}",
       "feedback_type" : "CUSTOMER",
       "job_identifier":{"number":"J00000734"},
       "contact_identifier":{"id_number":"11225588"},
       "feedback_classification_identifier":{"name":"Customer Feedback"},
       "submitted_on":"2018-09-11T15:00:00",
       "rate":7,
       "comments":"Average"
}

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

 {
    "data": {
        "number": "12",
        "unit": {
            "alternative_code": "adminunit",
            "group_name": "Main Group",
            "community_name": "Community",
            "name": "Admin Unit",
            "description": "admin unit",
            "id": "1"
        },
        "comments": "Average",
        "log_information": {
            "created_by_unit": {
                "alternative_code": "adminunit",
                "group_name": "Main Group",
                "community_name": "Community",
                "name": "Admin Unit",
                "description": "admin unit",
                "id": "1"
            },
            "updated_by_unit": {
                "alternative_code": "adminunit",
                "group_name": "Main Group",
                "community_name": "Community",
                "name": "Admin Unit",
                "description": "admin unit",
                "id": "1"
            },
            "created_date": "2018-09-11T18:26:24",
            "updated_date": "2018-09-11T18:26:25",
            "updated_by_user": {
                "person_name": "CRM COM",
                "id": "1",
                "email": "test@crm.com",
                "username": "MPAdministrator"
            },
            "created_by_user": {
                "person_name": "CRM COM",
                "id": "1",
                "email": "test@crm.com",
                "username": "MPAdministrator"
            }
        },
        "feedback_classification": {
            "alternative_code": "CF",
            "name": "Customer Feedback",
            "description": "Customer Feedback - CF",
            "id": "24FA2699491D4BF68D54C1E8C0869962"
        },
        "rating": 7,
        "contact_information": {
            "company_profile": null,
            "company_name": null,
            "name": "Loukia Papapavlou",
            "last_name": "Papapavlou",
            "id": "E12B1552198540D7BDBBE5CCF23D0EE5",
            "life_cycle_state": "FINANCIAL",
            "middle_name": "Loukia",
            "title": "Miss",
            "type": "PERSON",
            "first_name": "Loukia",
            "demographics": {
                "id_number": "11225588",
                "gender": "FEMALE",
                "country_of_residence": {
                    "alternative_code": "CYP",
                    "three_character_code": "CYP",
                    "name": "CYPRUS",
                    "id": "181",
                    "two_character_code": "CY"
                },
                "date_of_birth": {
                    "month": 1,
                    "year": 1991,
                    "day": 28
                },
                "industry_sector": null,
                "industry": null,
                "name_day": {
                    "month": 12,
                    "day": 13
                },
                "passport_number_expiration_date": null,
                "id_number_expiration_date": null,
                "passport_number": null,
                "social_security_number": "99999999",
                "id_issued_by_country": null,
                "passport_issued_by_country": null
            }
        },
        "id": "AB43E9A2058E492DB525AECCE13AC960",
        "service_request": null,
        "performed_on": "2018-09-11T15:00:00",
        "type": "CUSTOMER",
        "job": {
            "number": "J00000734",
            "description": null,
            "rating_state": "COMPLETED",
            "accounts_receivable": {
                "number": "ACR0000000026",
                "name": "ACR0000000026 Loukia Papapavlou",
                "id": "ED512ED25BFF413280FA1BEB85DA9B1F",
                "life_cycle_state": "ACTIVE",
                "account_owner": {
                    "company_profile": null,
                    "company_name": null,
                    "name": "Loukia Papapavlou",
                    "last_name": "Papapavlou",
                    "id": "E12B1552198540D7BDBBE5CCF23D0EE5",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": "Loukia",
                    "title": "Miss",
                    "type": "PERSON",
                    "first_name": "Loukia",
                    "demographics": {
                        "id_number": "11225588",
                        "gender": "FEMALE",
                        "country_of_residence": {
                            "alternative_code": "CYP",
                            "three_character_code": "CYP",
                            "name": "CYPRUS",
                            "id": "181",
                            "two_character_code": "CY"
                        },
                        "date_of_birth": {
                            "month": 1,
                            "year": 1991,
                            "day": 28
                        },
                        "industry_sector": null,
                        "industry": null,
                        "name_day": {
                            "month": 12,
                            "day": 13
                        },
                        "passport_number_expiration_date": null,
                        "id_number_expiration_date": null,
                        "passport_number": null,
                        "social_security_number": "99999999",
                        "id_issued_by_country": null,
                        "passport_issued_by_country": null
                    }
                }
            },
            "id": "D62EDFA9A15F44E2A40EDEDB8CED0C23",
            "life_cycle_state": "COMPLETED",
            "type": {
                "billing_method": null,
                "alternative_code": "RPG",
                "name": "Replace Physical Goods on order",
                "fulfillment_scope": "REPLACE_PHYSICAL_GOODS",
                "description": null,
                "fulfillment_method": "BASED_ON_ORDERED_ITEMS",
                "id": "404D86E52AC44CEA8112696A91438904",
                "billing_directive": "BILLABLE"
            }
        }
    },
    "status": {
        "code": "OK",
        "description": "",
        "message": ""
    }
}

Versions Compared

Old Version 18

New Version 19

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