CRM.COM provides a simple solution for launching a branded mobile app in major app stores. Our pre-built app can be customised to match your business requirements and quickly published on popular platforms like the Apple App Store and Google Play, making it accessible for your contacts to download.
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How to set up the Contact app in the back-end.
How to set up and utilise CRM.COM’s features in your app.
How to request from the CRM.COM team to publish your app.
Review your app before publishing it.
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Let’s Get Started
Step 1 - Set up the Contact App in CRM.COM
Set up your Contact app via the CRM.COM back-end. This step includes:
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For detailed information on how to create and set up your Contact app, refer to the CRM.COM’s app configuration guide (accessible here).
Step 2 - Request to Publish the App
Once you have completed your app's configuration, click the Request to Publish button on the app's data screen. The CRM.COM support team will receive your request and prepare a version of your app for you to review.
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A splash screen - Appears when the app is launched, and before the main content is loaded. It typically includes your business logo, app name, or branding image, and helps to set a tone or style for the app experience right from the start. If you're unable to provide a splash screen, the CRM.COM team will use a default one that can be replaced later. However, replacing it later on will require rebuilding the app and could incur additional costs.
For the iOS version of the app:
Provide the following iCloud email for a maximum of 2 devices:
The phone's UDID (instructions provided below).
A Gmail address
people.
Download the TestFlight app on your iPhone.
You will receive an email invitation to review your app, which you can download it from TestFlight.
For the Android version of the app:
No additional steps are required. We will provide you with a link to an .apk file to download, install, and review your app.
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Steps to obtain the UDID for iOS
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Open https://get.udid.io/ in Safari on your iPhone.
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Click the green button labelled Tap to find UDID.
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In the pop-up, click Allow.
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Once the profile is downloaded, click Close on the confirmation pop-up.
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Go to your phone's Settings.
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Tap on Profile Downloaded.
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Click the Install button at the top right of the screen.
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Step 3 - Review the App
You will receive an Android and an iOS version of your app to review before submitting it to stores. This is a great opportunity for you to:
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If you make any changes to the app settings in the back-end, be sure to save them, then close and relaunch the appto see the updated settings applied. |
Step 4 - Submit to the Stores
When you are satisfied with your app and ready to publish it, you will need to provide us with some extra details so we can submit it to the Play Store and the App Store.
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Please keep in mind that the stores typically respond in 2-4 days, though the timeframe can occasionally be shorter or longer. |
Step 5 - Ready to Go
When the app is approved, we will notify you, and upon your instructions, we will release the app to the stores. Your app will now be available in the stores for your contacts to download!
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