CRM.COM provides a simple solution for launching a branded mobile application app in major app stores. Our pre-built application app can be customised to match your business requirements and quickly published on popular platforms like the Apple App Store and Google Play, making it accessible for your contacts to download.

In this guide, we will walk you through the required steps to configure the application app and its features in CRM.COM's back-end, review it, and publish it to app stores.

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• How to set up the Contact application app in the back-end.

• How to set up and utilise CRM.COM’s features in your applicationapp.

• How to request from the CRM.COM team to publish your applicationapp.

• Review your application app before publishing it.

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Let’s Get Started

Step 1 - Set up the Contact

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App in CRM.COM

Set up your Contact application app via the CRM.COM back-end. This step includes:

• Branding your application app by uploading images, specifying colours, embedded browser links etc.

• Selecting the features that your CRM.COM application app will support.

For detailed information on how to create and set up your Contact applicationapp, refer to the CRM.COM’s applications app configuration guide (accessible here).

Step 2 - Request to Publish the

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App

Once you have completed your applicationapp's configuration, click the Request to Publish button on the applicationapp's data screen. The CRM.COM support team will receive your request and prepare a version of your application app for you to review.

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We will need some more information from you to help us build your application app and forward it to you for review. You can send the below to support@crm.com:

1. A splash screen, that appears - Appears when the application app is launched, and before the main content is loaded. It typically includes your business logo, application app name, or branding image, and helps to set a tone or style for the application app experience right from the start. If you're unable to provide a splash screen, the CRM.COM team will use a default one that can be replaced later. However, replacing it later on will require rebuilding the app and could incur additional costs.

2. For the iOS version of the applicationapp:

   1. Provide the following for a maximum of 2 devices:

      • The phone's UDID (instructions provided below).

      • A Gmail address

   2. Download the TestFlight application app on your iPhone.

   3. You will receive an email invitation to review your applicationapp, you can download it from TestFlight.

3. For the Android version of the applicationapp:

   1. No additional steps are required. We will provide you with a link to an .apk file to download, install, and review your applicationapp.

Step 3 - Review the

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App

You will receive an Android and an iOS version of your application app to review before submitting it to stores. This is a great opportunity for you to:

• Revisit your application’s app’s settings and explore additional options, or configure additional features to see how they appear in the applicationapp.

• Manage and enhance your application app with additional CRM.COM features. Simply set up or update these features via the back-end system and witness how they impact the application’s app’s content and functionality. For example, review how your product images appear, highlight Reward Offers as Featured offers to boost your offerings, and more.

Step 4 - Submit to the Stores

When you are satisfied with your application app and ready to publish it, you will need to provide us with some extra details so we can submit it to the Play Store and the App Store.

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Step 5 - Ready to Go

When the application app is approved, we will notify you, and upon your instructions, we will release the application app to the stores. Your application app will now be available in the stores for your contacts to download!

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