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the whole system in 1 diagram

the key components

CRM.COM Platform Services (process flows)

functional blocks (entities and core processes)

contact, contact identity- registry, contact identity- business, account, wallet, wallet settlement, payment gateway CRM.COM, payment gateway business, payment methods account, reward engine, payment methods wallet, pass plan, pass, device,

subscription, subscription services, billing engine, service delivery engine, usage, usage allowance, usage limit

Mobile app, portal, mobile pass, landing page

Events / actions

Registration SS, New contact back office API, purchase event, purchase event with spend request

Award, autoredeem, redeem pass

order, change service

CRM.COM services / systems:

Platform owner, Service owner, transaction processor, business, service provider (merchant), service point (venue),

External systems:

POS, payment gateway, external transaction processor, provisioning provider, OTT video platform

Flows/ swimlanes

1. Contact register and rewards

   1. Register SS with and without Registry

   2. POS no integration, submits purchase events, auto-redeem, auto-payout to CRM.COM Wallet open balance

2. eGift

   1. new pass send and redeem

   2. mobile pass with pass

   3. spend with OTP

3. Product catalogue, B2B ordering

   1. Business and person contacts, with credit limits and card on file

   2. Product catalogue for IoT security devices

   3. Ordering projects with milestone payments

   4. Device sold

   5. Device rented with a termed service

4. OTT subscriptions

   1. OTT video platform registers contacts using CRM.COM self service api / email + OTP

   2. Ordering and card on file with self service API

   3. Digital services billed anniversary monthly / quarterly

   4. Activate / deactivate with provisioning

5. Demand driven aggregation

6. B2B spend and promote / Join

CRM.COM Technology Architecture (technology stack)